Jiffy Lube

We took our truck in for the yearly inspection last week on a lunch break. When they scraped the old sticker off they left the bits of white paper all over the dash. We asked them to clean it up. To do so they used a greasy rag and simply dusted the bits onto our seats, floors, etc. Had to get back to the office otherwise we would have insisted they do a better job. This is the type of attitude we’ve come to expect at jiffy lube. We only went because it was fast.

Ross the store manager greeted me outside and escorted me in to the clean lobby and I was given a fresh cup of coffee! He went over the services I needed on my old van. It was so very clean when they were done and it was a great deal. My van runs so much smoother now. Thank you so much. I will definitely be back and recommend my friends.

I got my daughter’s car for an oil change which a ‘special’ for $ 24.99.
I wish I had got the young man’s name who did the invoice and caused me to write this on Unilocal,but as I was on my conference call, he started hounding me for a bunch of services that were ‘critical’. I authorized one service, a radiator flush, and had to fight them off to do another 200 $ worth of services. Unbelievable !!
To add insult to injury, when I checked my bill later, I was charged not for the ‘special’, but signature service + an oil upgrade, both NOT authorized, which cost me $ 59.99 $ (difference of $ 30) and the radiator flush had a charged for using a radiator cap. imagine that for $ 14.99 $
along with rainix window treatment and battery cleaning for 3.99 $ and 4.99 $
So in total this wonderful Jiffy Lube, gipped me by $ 60, all whilst I was on a call. Absolutely unethical behavior.
If there was a way to rate this lack of service as — stars, I would !! Furious !!

I just had my oil changed here today. Great service. No sneaky charges. And it was done in about 20 mins.

Replaced a tail light for free right before closing before. I am definitely back again here due to that great customer service.

I always come to this place for my oil change and the customer service is beyond great every time. Today I am leaving to take a trip to Laredo to visit family, so I needed an oil change and new wiper blades. I only have $ 50 to my name right now, because of a situation out of my control, so I asked them to do both for that, and get the cheapest of everything. All of the gentlemen today went above and beyond to help me, I really cannot thank them enough! This Christmas will be amazing for sure!

DO NOT GO HERE!
Last Friday they tried to totally hose my 18 year old daughter and one guy was cussing in front of her, not at her, but dropped the «F» bomb and after being told she needed about $ 400.00 on her Infinity — he told her not to call her dad! Good thing she knew a snake when she was him… thanks for nothing Ross! I’ve gone to this place before and had the same stunts pulled but not this extreme. I called and talked to the manager that day and all he did was make excuses… No thanks guys — get it together…
She went to the Jiffy Lube down the street, near Lake Creek and was treated fairly from the start! They have my business from now on.

Rafael and Tray were so helpful today when my car broke in the middle of the road. Not only they took a look at it and found a reason my car was smoking, but also they offered me assistance finding a good repair shop nearby. From now on I’m going to do all my preventative maintenance there.

I just had the 50,000 mile service done on my truck. Thye did a good job, got it done quickly and charged me a reasonable price. And yes you can get substantial discounts if you ask.

This place is great! I took my car in for an oil change and was very pleased with the level of professionalism of the staff. I was greeted right away and treated very well while at the shop. Sometimes at oil change places I feel like I’m always getting taken advantage of and «scared» into purchasing items/​services I don’t need, but the staff at this Jiffy Lube made me feel comfortable. I will definitely be returning in the future.

I’m not sure what has happened to this place recently. I’ve always gone here in the past, but service seems to have slipped. Over the past two months, I’ve tried to go in here on multiple occasions (on Sundays). It seems as if there is always an excuse (don’t have proper filter, inspection machine is down, etc.). Perhaps the Sunday crew doesn’t feel like working, but they are always quick to send the customer somewhere else and don’t seem to be too bothered by it. Maybe this is why there never seems to be anyone at the shop on Sunday afternoons. You may be better going to a different location going forward rather than wasting your time. I went to the 2222 location today and the service was great. I’ll drive the extra 5 miles going forward to eliminate the frustrations!

I’ve pulled into this Jiffy Lube 5 times over the past year because it’s super convenient…5 times I’ve been told that they are «short handed» and then asked «if I mind waiting 55 mins to an hour for an oil change»… Uh, YES I mind waiting that long!
With at least 10 other oil-​change places around, in less than a 7 mile radius, why would I wait that long? Who in the world would wait that long? So, 5 times, I’ve driven off with no oil change. :(1 star for poor management.

They do a good job, always make me feel taken care of.

I came here for an oil change because it’s close to my house. They took in my car right away and went over some other maintenance options. I opted for a few of them because I recently bought the car and wasn’t sure of the maintenance history. All of the prices that the guy there quoted me were awfully high, but there was a «manager’s discount» or «special» on every service (some were up to half off). Seems like a pretty sketchy way to do pricing to me. Mega-​overcharge and then offer «discounts» so that it seems like a good idea. I’m sure it’s a chain-​wide thing, but still doesn’t exactly build trust.
Anyway, with all of the added maintenance stuff, my price (before discounts) comes out to $ 133. The mechanic goes to talk to the manager about all the discounts he offered me. Rather than honoring each specific discount that the mechanic offered me, the manager decided to knock $ 33 off my price to make it an even $ 100. Had I actually gotten the discounts the mechanic offered me, it would have been below $ 100, but I was still satisfied with the price. Part of this $ 100 of services included a tire rotation, which the mechanic said they would do for $ 6.
So, when they’re done changing the oil, air filter, etc, the mechanic comes in to tell me that my car is ready, but that they couldn’t rotate the tires. No big deal. I go up to pay, and the price is still $ 100. I point out to the guy behind the counter that the $ 100 was supposed to include a tire rotation that I didn’t get, so I should get that portion removed from the bill. He said that the $ 100 didn’t include the tire rotation and refused to remove the $ 6 I was quoted for the tire rotation (come on, I know its only $ 6, but it’s the principle). I told him that I was disappointed and wouldn’t be coming back. He told me that the owner would be in the next day and gave me his card.
I emailed the owner a week later and never heard back. On the whole, a pretty «meh» experience. It’s a good place for convenience and quick work (we weren’t there too long), but not much else.

My thing is — any business can have something. less than stellar. concocted by its employees. The best chef in the world can sneeze and burn scrambled eggs, a world class surgeon can forget a set of power tools inside the patient because his kid got an 80 on a French final, and an automechanic can sometimes force a lug nut onto the wheel stem and strip it. It is not the sign of a good business when nothing bad happens, it is the sign of a good business if they deal with the situation in the right way.
Long story short, I’ve been going to this Jiffy Lube because it’s convenient, being both right by my house and on the way there from work. The staff is always friendly, I always feel like they explain what needs to be done, what’s recommended, and I always have a chance to reject. 30 – 40 minutes later I’m outta there.
Well on this one occasion, the said mechanic came out and said that on one of the previous tire rotations, they probably stripped the lug nut and the stem on the rear wheel. He said he thinks it was them because according to their records, I had all of my tire rotations done on time and at this Jiffy Lube. So they fixed it — replaced the nut, and stem, all for free.
See, recognized the problem, addressed it accordingly, consistently offer great service — if that’s not 5 stars, I don’t know what is.

I never liked Jiffy Lube. I never trusted what they were telling me, and hated when they always try to upsell me on their products.
This Jiffy Lube wasn’t as bad. The staff who wrote my order suggested, but didn’t push hard when I said no to some of the extras. The work was done relatively quick on a weeknight.
So why only 3 stars?
First, the price. I suppose never been to a Jiffy Lube in TX, I don’t know what the going rate is, but in CA, oil change was under $ 30. But JL was charging close to $ 50. But they had the ‘manager special’ with $ 10 off. But I think the manager special is an every day, all time deal so I don’t understand why they just don’t lower the price to begin with.
Second, they didn’t know how to reset the «ENG MAINT» light on my Prius. You have to push certain buttons in a sequence after an oil change to get the light to go away. Unfortunately, the JL staff didn’t know and I was getting impatient, so I went home and took care of it myself. This is the first time that a station didn’t know how to reset the button.
Overall, I wouldn’t go back unless I was in desperation for an oil change.

They rotated my tires and failed to actually tighten the back right wheel. I almost lost it, and, consequently, the car, at highway speed. The tire went loose and no longer rolled true, sending the back of the car swinging. Could have caused a very serious accident — I wrestled the car from swerving into oncoming traffic and eased it to the shoulder. Would have been much harder with heavier traffic in my lanes. When I limped into the nearest shop and got it straightened out, we realized I had only one lug nut left. The guy helping me couldn’t believe I’d made it. «Somebody must have hated you!»
Think you’re going to save some time and money? Save your life. Go somewhere else.

I’ve gone to the jiffy lube a couple of times when I was not able to go to either my dealer or my real mechanic was busy.
Yes they change oil (not rocket science), yes the staff is friendly (which is nice) and yes the place is clean. These are very positive and are important.
On the down side — they always put the hard sell on, you need to upgrade to high mileage service (a complete rip-​off with no technical advantage), you need a transmission service (as easy as an oil change but they charge $ 130). The best is you need a fuel filter for $ 100, a part that retails for around $ 10 on most cars and can be installed in 5 minutes. So be prepared to not listen to their advice (, it is only a thinly veiled attempt to up sell you) and have to say no several times
The other major downside, they overcharge for everything. Oil is $ 4.99 per quart from them, retail you can get name brand oil for $ 4.00 a quart and these guys are pumping from a bulk barrel. Same goes for any other part you purchase from them, they are about 30% ABOVE retail plus installation. If you say something about the price gouging the manager will go into an explanation about service (although you are still paying for the service) and how everyone knows that their prices are competitive and with all the service they provide (again service you pay for) it is a great deal.
If you don’t have a choice, can’t find a quality mechanic or consider you car a disposable item, this is the place for you. Otherwise try another place first. Its not that these guys are bad, their not, Its that I have little appreciation for a business that price gouges and misleads their customers, it is guys like this that give the auto repair industry a bad name.

Service
Work was
The staff is very knowledgable and friendly. Their office is clean and welcoming. The prices are right and the work is efficient.
Now they did a half attempt to vaccum my car. I do not like this very much. I don’t think I will be going back anytime soon since they supposedly fixed my tire pressure yet now my car keeps turning the Tire pressure light on.

I went in to get an oil change this morning and what I love about this place, is that your in and out. I’ve gone here before and got a radiator flush and the service was great then, too.
The staff is friendly and helpful and gave us recommendations for other questions we had about our cars. This is my new car place, which is hard to find sometimes. Yay!