Jiffy Lube

I came here to get a state inspection. When I arrived the first thing I asked was the wait time on the inspection and was told a little over three hours. I told them that was fine and that I would like an oil change as well, gave them my number and keys, and went to the Starbucks next door to study while I waited.
Less then an hour later I get a call asking for my info and to talk about what oil I wanted in my car. I was then told the oil change would take 15 minutes and my car would be ready. I asked about the inspection and the guy acted like he had no clue I wanted one, even though he was the same guy who told me it would be a three hour wait. I told him I wanted the inspection and he responded by telling me he thought that guy had already left for the day. Why did he tell me it was a three hour wait if the guy doing the inspections was leaving 20 minutes later?!
So I got the oil change, but not the inspection which was the real reason I came there and this will be the last time I ever go to JiffyLube. Completely ridiculous.

Was skipped for another vehicle despite that I was here first. Don’t come here if your in a hurry or a female.

Great customer service. I came in because someone had made a mistake on my last oil change and Eric and Roe made sure the problem was fixed and I was happy. Thank you!

Super amazing customer service. The manager, Roe, was friendly and helpful from the moment I pulled up. When he told me I would be out of there in 15 mins I couldnt believe it. They checked my tires, topped off all my fluids, and gave me coupons for the future!
This location has the best customer service ive ever seen when it comes to oil changes.

These guys were awesome! Quick oil change, no hassle, very knowledgable! Everything else was in order, I wasn’t pushed to get anything that was not necessary. Will definitely return here again!

I have been coming here since 2013. The employees are always different it seems, but they are always sweet. I’ve never had a bad experience here. I’ve been going for my oil changes and they always vacuum my car, put air in my tires if they are low and wipe my windshield no matter if it needs it or not. I love coming to this one, sadly I don’t live near this location anymore. Last month, I went for my oil change to the Jiffy Lube on Parmer Lane and was disappointed. I knew I should’ve drove twenty minutes to come to this one. The guys here are always friendly, don’t try to sell you anything extra and are always informative. Since it is right by the Starbucks, it can be hard to get into because of the drive thru.

Extremely slow service. Bought a car in Austin and wanted an oil change before we drive it home. Drove into the bay at 8:25. Only one car ahead of us. Started service at 8:48. Assumed because JiffyLube is good in Grand Prairie it would be good here. My mistake.

I’ve been too many many jiffy lubes around this area. And this by far is the best one in town, and has increasingly gotten better in the last half a year. The staff is so friendly and helpful. They are quick to answer any question in a way that is easy to understand. This a great location, clean, friendly, and helpful. Not to mention there is a starbucks right next door.

Not pleased. I should have known better. I have never had full confidence in these places but, I was in real bad need for an oil change. I expected the up sell for the air filter (usual) and I chose a high priced oil. The asst mgr said he would give me $ 5 off the air filter and didn’t…my bad for not noticing.
Was that shifty? You make the call.
In the past, quite honestly, I have used Jiffy Lube before but at another location on Riverside, but when I went by there, their waiting room door was propped wide open and I didn’t feel like sitting in a non a/​c room with 75% humidity outside. At least this place had a nice waiting room. Except for the shifty accounting, I would have given a higher rating.

Jiffy Lube is great, I’ve been a customer for years. Since it’s first come, first served, there can be a wait — but they let you know how long the estimated wait time is before you even get out of your car.

I was due for an oil change and I picked this particular Jiffy Lube because there’s a Starbucks right next door. However, the oil change was so quick that I didn’t even go to Starbucks. I wouldn’t have had time to finish my latte. I was in and out in 15 minutes! Efficient, thorough service and very friendly staff, too. I’ll definitely be back!

We’ve been doing oil changes here for the last few months but nothing major before today! Noticed our temperature gauge was wayyyy too high and so we stopped by.
Bryce, the general manager, and the other attendants were SO helpful. Walked us through what they thought might be the issue and gave us honest feedback on what our next step should me. Recommended us to another shop that was trustworthy and could finish the service that we needed. We will definitely be coming back here!
Thanks guys!

This place really has mixed reviews that span the gauntlet. I’m willing to bet the turnover is really high here so your experience is going to be based on who is working at the time. A large majority of their employees are 17-​year old kids so what do you expect?
I’ve come here twice and think its no better or worse than any other Jiffy Lube, service or price wise.
What I do like is that there’s a Starbucks next door. Huge points for location, location and location! I hate sitting in those damn lobbies with the only thing to do is watch re-​runs on Fox, drink bad coffee, and stare at the next guy.
At this location you can walk next door, surf on your laptop and get something to drink or eat. Time flies by when you actually have something to do instead of waiting for your car to be finished.

Great customer service. I’ve been to other Jiffy Lube shops in the area and this one has the best employees that actually care about their work and making sure you are taken care of.

The cold weather affected my tires, as it always does to everyone, but this year I wasn’t prepared. I normally get all the work done on my vehicle at the local shop my boyfriend runs in Southwest Austin, but my front right was not going to last the drive because it was so low.
Jiffy Lube is right across the highway from my office so I drove over there slowly to find the guys closing up, but Roe was kind enough to help me out with courtesy.
He checked all four of my tires and made sure it was safe for me to drive, despite it being closing time, and I could not be more appreciative. Thanks guys!

In and Out in 30 minutes or maybe less. very friendly service! The guy even offered to throw away any trash I had in my car. Will return !

Wow! I have never had such a bad experience trying to do something as simple as get a quick oil change and state inspection. I pull up in the designated area, the attendant tells me to put my insurance card on the dash and leave the keys in my car. I left the keys in the ignition, the door open and went inside and I saw other customers were doing.
About 5 minutes later a different guy comes inside to tell me that my keys were locked inside my car. Then, they offer ZERO assistance getting the keys out (even though they were responsible for the keys being locked inside in the first place). One guy says «We have a lock kit at Stassney, but I don’t know how to use it». Then another guy asks me «don’t you have a spare key?» in a tone like I’m a moron. I answer, «No, I don’t» to which he replies «No need to be rude, I’m just trying to help». I’m sorry, but someone who does car maintenance for a living can surely help more than asking if I have a spare in a condescending tone, right? Then they all proceeded to stand around and laugh together about the ordeal and ignore me completely which I found extremely distasteful.
I ultimately had to call AAA to get the keys out. I left without having any services performed on my car and will not be returning. I wasted almost 2 hours there, long enough to file a formal complaint over the phone with a kind Jiffy Lube customer rep. Accent Auto has my business for now on.

First time in this location since someone screwed me big time, my engine oil sign showed up after changing like after 15 day, went to this place friendly guys working there. I will be def go back again. Very clean indeed. Never seen neat place like this.

I brought my Subaru in for an oil change b/​c they were out waiving the $ 19.99 special and no waiting sign along the road.
The attendant told me my car used synthetic oil and that It’d be $ 100. I told him I didn’t think that was the case. He left to «check my car» and came back to confirm that I did indeed have Synthetic. So, 2 hours later, I paid $ 100 for an oil change.
Next time I needed oil, I went back to the dealer, who’d been doing all oil changes, prior to trying Jiffy Lube. The Dealer confirmed that my car did not require Synthetic, and that they had never used Synthetic oil in my car.
So, I got scammed by the desk jockey at Jiffy Lube.

Lessons: ignored. As I waited two and a half hours for my oil change and inspection to finish, I recalled my last visit to «Jiffy» Lube… wait wait wait wait wait wait wait wait wait wait wait wait wait wait wait wait wait wait wait wait wait wait wait wait wait wait wait wait wait wait wait wait wait wait wait wait wait wait wait wait wait wait wait wait wait wait wait wait wait wait wait wait wait wait wait wait wait wait wait wait wait wait wait pay.
I assume they did a decent job of changing the oil, and I actually overheard them explaining to 2 others customers that their inspections had failed. But there must be 1,000 places in town that can accomplish this. I would say when getting an oil change, speed is the name of the game. Fail.