Jimmy John’s

Been here a handful of times, regardless of what I order the guy behind the counter, Tyler, never fails to tell me that it would be ‘much better with avocado and bacon’. I just want a damn sandwich the way I order it. I don’t want to add bacon and avocados this time, next time or ever.

They routinely get the order wrong & when we send them back to correct it, they return hours later. So frustrating! I order about once every two weeks for my office but I’m tired of it. You should either look for something else or send someone from the office to pick up.

The food is like all the other Jimmy Johns-​quite good.
Parking here is just terrible.
I mean punch yourself in the d, terrible.
I will now go without eating then try and get in or out of this place at lunch.

I just purchased two sandwiches. One was slim 1 the other one was #6 with two chips. I paid $ 11 for them. When I went back to home, the sandwich had just cheese. Nothing else. I want to money back. And normally they give me receipt but I did not get it. What is going on??!

No Stars! Worst sandwich made anywhere in the world and why do Realtors always get served this garbage? One thin piece of low quality sandwich meat on the whitest bread ever served, with chopped up iceberg lettuce and an anemic «tomato» and they call this a sandwich? This place shouldn’t even be in business!

Okay jimmy johns is so fast you’ll freak! Sandwiches cheap at $ 4.75 each. Always fresh and consistent. Always fast. What more do you want!!! I love jimmy.

I love your food but whoever chose this location should never be able to choose where you open another store. I have driven to get a sandwich three times in the last two weeks and have driven off because I can’t find anywhere to park my car. It’s ridiculous and you are losing business. Please consider moving at some point. I really want my beach club!

Jimmy Johns is a bit of a weekly event for me. This location happens to be very close to my office and it is very convenient to order and have a sammy in my hands in 7 – 8 minutes. However, unlike my old favorite location on MLK, this one seems even more busy and it shows in their sammys. The 7-​Grain bread is somewhat inconsistent at times and so is the condiment additions. Also, it seems if I do order the Giant Club sandwich, unless I specify 7-​Grain bread it comes as a sub. Doesn’t make sense to me, so occasionally when I am in a hurry I forget and end up with sub unintentionally. All that aside, overall it’s a great alternative to me bringing my own lunch to work.

Probably the worst JJs ever. Unfortunately, since it’s close to work, we order there frequently. Most of the time they forget that I don’t want tomatoes on my sandwich, and they often forget that my order says «slice bread in half,» but I’ll let that slide.
Today, my order (#119 101 206) is now over an hour late. I called 10 minutes ago and they said they’re behind today and short drivers. This isn’t the first time it has taken more than 45 minutes to deliver sandwiches.
Lots of people here have complaints that this JJs is awful, and they’re correct.

I am addicted to Jimmy John’s! There… I admitted it! The online ordering option and delivery service for even 1 item makes this so convenient for a busy professional. My favorite is the Turkey Tom with mayo and I can have that yummy goodness delivered to my office within 15 minutes of ordering online! Where can I even drive in 15 mins in Austin??! I highly recommend Jimmy John’s for their fresh sandwiches, fast service & convenient delivery policy. WELL DONE! A+++

I have heard excellent things about Jimmy John’s so my husband and I decided to try it this evening. The food was okay– fresh, a decent sandwich but the customer service was horrendous. We thought maybe the girl was rude on a fluke but nope! (I requested cucumbers on the side and she rudely just said i couldn’t get them on the side… uhhhh okay. Maybe offer an explanation as to why? If Subway and Thundercloud can do it why can’t they??) Another customer came in and ordered a combo with an up sized drink. She gave him a regular size cup. When he brought it to her attention instead of apologizing and offering a large cup she argued with him. So much for the customer always being right theory. He was so upset he asked for her name and I believe she said brianne. Moral of this review– it’s half decent food but if ya see a curly haired brunette behind the counter– beware!

One star is a high rating for what happened. I ordered 3 sandwiches, 2 bags of chips and 2 drinks to go. When I was surprised at the price I asked how many sandwiches they had made for me. The young guy training at the register said 4. Then the manager chimed in. You ordered 4, he said. Then they would not fix it insisting I had ordered the 4^th sandwich, so I should buy it. No way, I said, at which point I was asked to leave the store. «Leave my F-​ing store,» the manager said. I was reimbursed upon my request, then I went to HEB, ordered better sandwiches and saved $ 6. I will never step foot in that place again. Horrible experience.

This place is a joke. Every time I order it takes over an hour to get my sandwich. My current order was placed an hour and 20 mins ago and it is still not here. I called to check the status of my order and I have now been on hold for 25 minutes. Worst service ever.

Several people in my office order online here regularly, so when my lunch hour ran late today, I gave it a try.
I placed my online order at 1:43pm — seemingly well after the lunch rush. At 2:45pm I called the store because my sandwich had not arrived. No answer.
I called again at 2:55pm, and let it ring for 1 full minute. No answer.
I called again at 3:05, phone was answered, the employee looked up my order, which had not been made yet. He explained that he just arrived at work, that the shop had gotten busy today, but that he’s get it made and delivered.
My sandwich finally arrived at 3:38pm. No discount. No apology. No call from a mgr to smooth things over. I blame nobody, but I’ll eat at Thundercloud from now on and probably pick it up for the entire office too.

The sandwiches and service here are first rate. The Jimmy John Gargantuan with pickled peppers is probably one of the best sandwiches I’ve ever had. The food comes out extremely fast and the eating area is clean and well maintained. The only problem with this JJ location is the parking is an absolute nightmare. Come anywhere near lunch hour and you can pretty much guarantee yourself not finding a spot. Half of the spaces in the lot are for valet or have reserved signs for each retail store that aren’t Jimmy John’s. The open spaces themselves are tiny so people pretty much park all over the place where they can. Fire lanes, curbs, double parking, in the dirt, etc. It makes getting in and out of here a complete waste of your lunch hour. Other than that we love this place.

I’ve been in this location countless times but had a terrible experience today. Ordered my normal (turkey tom) to go and drove back to the office. To my surprise when I opened my sandwich there was mayo, lettuce & tomato but know Turkey.
When I called the location and explained what happened the manager actually laughed about the whole thing and said he had new folks (they definitely we’re slower than normal) and he should probably watch them more closely. He finally asked me if I was coming back by. I told him I’m at my office and didn’t feel like getting back out. He asked where my office was and then promptly told me he couldn’t deliver even though I know they’ve delivered to our office before. Reluctantly he offered me a free sub on my next visit.
I normally would chalked it up to a one-​off experience had they handled it in a better manner.
I may go back but they’ve lost me for a while.

This location is right across the street from my work. They deliver FAST! How FAST? So fast that I haven’t even put down the phone, and they are here. Okay, that’s not true, but you get the point. They have also never screwed up my order like the campus location did!
My new favorite is the BLT w/​avocado! Yum!

Busy shotgun-​layout Jimmy John’s in a posh area of Westlake.
Pros:
+ Lots of staff. At least 8 sandwich assemblers, two order takers, and three drivers ready-​to-​go (no idea how many were on-​the-​road)
+ Courteous service. As compared to the JJ’s on Red River, which can have surly if not downright unpleasant order takers if you don’t walk in chanting the menu mantra, these guys were pretty laid back.
+ Relatively fast. I didn’t «freak» per their slogan, but I was in and out in under 5 minutes during the lunch hour, and they were busy as ants with orders.
+ Clean. Even though it was the peak of the lunch hour, the restaurant seemed well-​kept and spotless.
+ As is the Jimmy John’s hallmark, always fantastic French bread.
Cons:
— This shopping center sucks major goat balls when it comes to parking, and Jimmy only has two dedicated parking spaces. Yes, I know they have complimentary valet parking, but it is antithetical to go to Jimmy John’s and have your car valet parked. Not entirely JJ’s fault that the parking situation is egregious, but figuring out that angle when you’re an in-​and-​out fast food franchise is part of the business decision when choosing location, location, location. Minus 1 star.
— The sandwiches (both Slims) longed to channel Clara Peller. This is the first time I ordered Slims at any JJ’s location («slims» have no veggies or sauce) and certainly the first time at this store, but the meat between the buns did not satisfy. My typical experience is at the San Marcos location and the sandwiches are usually plump, albeit fully dressed. It was enough of a disappointment to demerit another star. The sandwiches didn’t really seem worth $ 3.50 each, and I honestly get more value from the equivalent $ 4.00 Skinny at Potbelly.
Will I be back? Yes, if in the area, but I won’t go out of my way to get here. Too bad their service-​delivery area doesn’t extend far enough South to reach me. Or, better yet, Jimmy, build a new storefront in the burgeoning Southwest!

Underwhelmed. I’ve been to a couple of other Jimmy John’s and this one was a disappointment compared to the others.
The music was too loud and the associates were more concerned with cleaning the restaurant than helping customers. I felt rushed through the process and when the sandwiches arrived we were not impressed.

Jimmy Johns is pretty good. They deliver at my office, so that’s a huge plus and they are very quick about delivery.
Their sandwiches are decent and I love their Thinny Chips. My only REAL complaint… they never like to CUT their sandwiches, even when you ask for it :(