Keep Austin Moving

I just had one of the very worst supplier experiences I’ve had to suffer and feel compelled to say something so that you won’t make the same mistake. On 06Jan2015, we contracted with a local moving company called Keep Austin Moving (8906 Wall St Austin) to move my daughter’s apartment belongings to the storage unit facility down the street on Capital of TX Highway. We like to support our local businesses so we decided to go with KAM since they’re located in South Austin off of Ben White.
This move was a nightmare from the start for my wife who met the movers at the apartment. Here are the lowlights:
I emphasized that this is a simple move that should easily complete within the 2hr minimum, yet we were charged for 2.5hrs. My wife reported to me that the two movers that showed up with the driver worked slower than reasonably expected and almost appeared to waste time to lengthen the time just so they could charge us more.
One mover tried to handle my daughter’s heavy entertainment center alone by flipping it on its short edge up on to a dolly. The piece is very heavy and too much for one person to handle. Obviously struggling, he finally dropped the piece on the concrete walkway causing the glass doors to pop out.
They did not properly protect my daughter’s dining room table in the van and caused irreparable damage to one of the corners. To add insult, they denied causing the damage when confronted at the storage facility saying that the scratches were there prior to starting the move.
I submitted a claim for the damaged table top and complained about the extra time I was charged due to their laziness. After several days and many emails, we received a check out of the blue for $ 90 to cover the irreparable scratches to the table that will cost hundreds of dollars to replace (just the top).
I found this unacceptable and when I pressed further, their response back to me was, «Listed at the bottom right are all of the options to purchase extra insurance or protection» and that the $ 90 was their final offer.
Granted, they did not break any laws, or our contract, but the people they sent to move us were careless, negligent and slow. This company does NOT take pride in doing a quality job. Be warned.”

I hired these guys for my move to Houston. The owner Matt was really nice and gave me a decent quote for the new city move. When it came time for the movers to show, they were fairly on time and moved everything at an ok pace. The one male mover was constantly trying to pull fast ones on me and say that because I didn’t have a table on my initial inventory that I would have to pay $ 20 cash to him. I did not allow these things to fly. They took their sweet time even starting to unload my apartment and we’re texting and not taking it seriously. They also broke my potted plants and those were never replaced.
I allowed the movers to leave 30 minutes before us since I knew they would drive a little slower to Houston, a drive that should take 2:30 hours. THEY TOOK OVER 6 HOURS TO GET THERE. I was furious!!! When I called them after we had gotten to my new place and had already unpacked my car, the male again acted like he was shocked that we had arrived already and said he was barely getting on I10 from Austin.
They had no answer for what they had been doing while they had all of my possessions!!! None at all. And they were not apologetic at all about it when they showed up after dark. Their truck which had my things in it smelled so badly of cigarettes and they had no consideration that my smoke free fabric covered materials were in there.
I called Matt several times to try and figure this out but no one would answer and no one called me back. Don’t trust these people… It’s worth paying more for another company.
They showed up at 11am. And the move was done after 8pm. Don’t trust them.

THE worst «company» I have ever worked with in my life!!! DO NOT USE THEM!!!
The owner Matt seemed really cool when I talked to him on the phone to get updates when the movers didn’t make it on time. I booked them to pick up my things at 1PM. He let me know it would be another couple hours so I waited. By the time it was 4 PM I asked if I could just leave the key for them since I had things to do at the new house. I was completely understanding about the «job before mine taking longer then they expected.»
I have moved 3 times in the last year and a half and I know how long it takes to move my things, besides I stack everything in the living room for easy access and I live on the first floor .
The movers didn’t make it to my apartment until 8 PM and to the new place at 11 PM!
The owner is a piece of shit and declined my calls and ignored my messages when I tried to contact him to let him know I was concerned about my belongings.
I honestly thought they had stolen my things! When I confronted the movers
about the time it took they argued back-​and-​forth with us in my driveway at 11 PM and insisted I pay full price or he would hold my stuff for hostage!
The male mover acted like a disgusting IGNORANT fool and was cursing in front of my niece and nephew. Matt was 100% encouraging of his behavior!
And let’s not forget to mention They damaged and mistreated my things. They scraped my nightstand, dragged my dining table on the floor, stepped on my headboard, and bent my TV stand. I honestly paid them just to get out of my life, I never want to see their name again!
F THIS PLACE FOR REAL!!!

My aunt moved from cedar park to austin. I came down from new york to help her move. I called around to many companies and came across this one. i was not familiar with the areas these guys were great as they helped me with that. My aunt was elderly so she needed extra help with all the stuff she had. They were prompt, nice and accommodating to her. A nicer company i couldnt have found, very reasonable as well. Made my trip worthwhile.

Is it possible to give zero stars? If so, that is what this move with Keep Austin Moving was worth. First, I was quoted $ 267 (which was for 2 movers for 2 hours plus a $ 30 trip fee)…fine. Well, when 3 guys show up, I thought nothing of it in terms of it being an extra cost to me. I didn’t ask for 3 guys, but 3 guys showed up.
Second, I had no less than 8 pieces of my furniture dropped (one of which was a solid wood desk weighing a TON… and it was nearly DROPPED RIGHT ON MY HEAD AS I WAS LEANING DOWN NEXT TO IT!!!) If it had hit me in the head, I would had been knocked out cold or worse yet, killed.
Third, many of the pieces that were dropped were damaged extensively.
Fourth, 2 out of the 3 movers were most definitely inexperienced and appeared to have never moved a piece of furniture in their entire lives! No exaggeration.
Fifth, the movers were slow and took their sweet time. Upon arrival at our destination, 2 of the 3 movers sat in their truck smoking cigarettes and I had to ask them to get out and start unloading our stuff, as they were «on the clock».
Sixth, and finally, and certainty most shocking was when I explicitly told the movers TO NOT TRY TO DRIVE THROUGH OUR STORAGE UNIT FACILITY AS THEY WOULD MOST CERTAINLY GET THEIR TRUCK STUCK IN THE NARROW DRIVEWAYS… and wouldn’t you know it… THEY PROCEED TO DRIVE THE TRUCK THROUGH THE STORAGE UNIT FACILITY AND LITERALLY GET THE TRUCK AND TRAILER STUCK BETWEEN BUILDINGS. They had to unhook their pick up truck from the trailer that they wedged between storage buildings and leave it there overnight for the owner of the storage unit facility to find the next morning.
Matt, the owner of the moving company, had to come and remove the trailer the next morning from the storage facility, but not without first having to deal with the storage unit facility owner in order to present Keep Austin Moving’s insurance info and to speak with the police because the facility owner wanted a police report filed.
After all that and the fact that I was misquoted on the price, I can confidently say that I will never use this company again!

I had a really terrible and unpleasant experience with Matt and Keep Austin Moving. I had a move scheduled for 9:00. Due to the rain I was told movers would be there in the early afternoon. Well 3 movers came at 6:00 and told me I would be paying any extra $ 60 for the 3^rd mover. After showing my confirmation e-​mail and a call to Matt, they agreed to only charge me for 2 movers. Obviously the movers were not happy about it and they made it know! In the end I was overcharged $ 30 and never got an acceptable response from Matt as to why 3 movers were sent. Find someone else for your move!

CUSTOMERS BEWARE:
One of the WORST moving companies I’ve ever dealt with. After my recent move I wasn’t happy with the entire experience and the expertise of the two movers. Myself and friends did a lot of the work to keep them on schedule. I wasn’t about to pay for additional hours we didn’t agree upon. One of the guys was new (didn’t take an expert to notice). He was sloppy and slow. A few items of mine were broken and mishandled. I do not expect to hear back from the owner, Matt. I’ve left him several messages. All I can do at this point is warn people of the terrible business practice this business has. It’s quite a shame because I’m all for supporting local business and I told Matt that I would use their flyers and refer new residents to them if the move lived up to his promise. It did not. I will post reviews on all sites I know to WARN people to steer clear from Keep Austin Moving. Sorry, Matt. You’ve done this to yourself.
P. S. If you manage to contact me and redeem yourself with a reasonable solution, I will gladly edit my reviews as see fit.

I will NEVER buy another LivingSocial deal that involves Keep Austin Moving. A $ 70 travel fee? Really? A $ 109 truck fee? Really? Not worth the hassle or expense! Make sure you read ALL the fine print. You’ve been warned…

They showed up 7 hours late. Were non apologetic and very unprofessional. Our scheduled time was 10 – 12 they showed at 5:15. They advertise disassembly and reassembly and shrink wrap They did not of that They did complain the whole time and one walked off the job after loading do we went from 3 to 2 movers. I would not recommend this company they are overpriced and unreliable.
R Willingham

Stay away from this company. We booked them for a move and they never showed up. We waited for hours and finally got them on the phone. They promised to call back with an update but never did. We still never heard back from them. We didn’t use a Groupon or Living Social deal. Just straight up called them to book a move.
Luckily I was able to rent a U-​Haul and convince a few friends and family members to help me the next day. But I never heard back from Keep Austin Moving.
UNTIL they sent us an email almost a year later asking us whether we would recommend their service. The answer is a definite no.

Gotta update this after reading Matt’s non-​apology. Customer service is even worse than I thought! For one, I didn’t have any kind of deal or coupon. For two, you’re seriously going to get all high and mighty over some cussing when your company completely stood me up?
Get a fucking grip, dude.

This is for service completed September 2014. I purchased a livingsocial deal for $ 99. I called to schedule service and the guy explained the coupon was for labor only and there would be an additional fee for the truck. SMH I should have read the fine print on the deal (if it was even there). Anyways of course I agreed because I had already given $ 99 non refundable dollars. The movers came first thing in the morning as scheduled. I needed a living room set moved about 20 miles. The movers were polite and quick with a few hiccups.
The movers forgot the key to the back of their truck and had to get someone to bring it and then Some manager or supervisor had to come to swipe my credit card on their phone and complained how the job wasn’t worth their time and they weren’t making any $ off of it. I kept my cool and let him rant. Movers got it all done and delivered in less than 2 hrs even with the hiccups so it was fine.
Had I not received negative feedback from the supervisor I might’ve been inclined to use them again. If you use social sites for business usually it’s not for profit but for people to try you out and spread the word. So I’m surprised the customer service attitude from management wasn’t better. The movers were good and the supervisor ruined it.

First of all I called and asked them about their prices and their LivingSocial deal for $ 99. they told me that if I didn’t go through Living Social and just use them that I would get $ 89 for a two hour move in with two movers. The team showed up on time and did get the big things we need to move in 2 hours. but it was not $ 89 but we’ll over $ 200. I called and text Matt, I guess the owner? But no reply. I ended up talking to the movers and paid $ 89 plus $ 70 for a truck rental fee. the guys are nice and helpful but the owner of this business needs to be more honest upfront about how much stuff is going to cost. as a business owner myself I would never tell somebody one price and then surprise them with extra charges. everything should be discussed when it comes to how much money you’re going to be spending. Big fail. I’m not happy and wouldn’t recommend this company for any moving needs. Bad bussiness practice.

This was one of the smoothest moves of my life. I was moving out after a long term relationship ended. My ex gave me 24 hours to get my things out. So, it was a horrible experience trying to pack all my stuff that quickly. The movers came and packed all my things in an orderly, quick manner. Then they delivered all my things to my new apartment. They made me feel at ease, and created order during a chaotic time. I couldn’t have done it without them!

BEWARE of this moving company! They were supposed to move just a china cabinet from one house to the other and when i called to confirm an appointment time I was told «Actually, we will not make any money on this so i will no longer honor the price.» He was going to charge me $ 50 more. Best part is he didn’t even get as far as finding out the addresses of the 2 houses. He automatically went to just saying no. Are you freaking kidding me!!!
I understand that people are not in business to loose money. However, it is not my problem that you advertised prices that you cannot honor. Being a small business, I can’t believe he even fathomed the idea of lying from the get go.
This company and owner are a complete joke of how a business should operate. I’m glad I am not the only one. When I questioned him (in a professional manner) he responded with «Thank you ma’am have a great day» and hung up on me. I would rather pay triple for 1 piece of furniture to be moved than give this scum a dime of my money! What a JOKE!
In response to the owners comments on my review, which was sent in a private message. Just thought Unilocalers should be able to get a glimpse of Keep Austin Moving:
My voucher has not yet expired nor was I rude on the phone. I simply asked if you would honor the voucher. What I would have done in your position is say that you would possibly honor the price if paid directly to you. I own a business myself and I know that groupons and living social deals can kill businesses when they take nearly half of the purchased price. You didn’t even ask for the addresses to see if it was worth it or not which was very irritating to me as a consumer. I was baffled at the way this situations as handled but then again, it is not my business to manage so best of luck continuing the way you do things!

Please do not use this business. I would not wish this experience on anyone. I purchased an Amazon deal on the 23^rd and booked my move the next day. Not only did they make me wait a week for availability when they showed up they told me they were no longer accepting the deal I had just purchased. The office staff was incredibly rude about the entire situation and they said it was Amazon that screwed up. Luckily when I called Amazon they took care of me. Back to this horrible moving company. The guys showed up in a truck with nothing to wrap my antique dresser in. They damaged my hutch and my white shelves came in with black scuffs from how they loaded and stacked it. Save your money and go anywhere but here.

I bought from living social for an upcoming move at the end of July. I was just contacted by Amazon local offering a full refund, which I took. Apparently they are no longer Amazon worthy and /​or out of business.
Glad I got a heads up.
The one star is for Amazon, for saving me the frustration.

I normally don’t write reviews, but if I can save someone from getting scammed, I will. I Found them after getting an email from living social. The ad did not mention anything about a minimum time requirement. As soon as they contacted me, the terms all of a sudden changed. I even sent screenshots of the their ad. I’m so glad I checked prior to purchasing the deal online. What a rip off! Advertise correctly, no need to be misleading!

Net of it: Awful experience. Terrible communication from owner, no move scheduled day, had to rent own truck, did not accept credit cards at the time of move and did not state it before move.

I have moved many times (long & short distances) and this is one of the worst experiences I’ve had. I purchased a Living Social deal for 2 hours of moving services. We scheduled a 3pm appointment with them a couple of weeks in advance.
On moving day, 2 hours before they were scheduled to arrive we received a text from Matt, the owner syaing, «there’s no way we can get a crew there today. We can get there tomorrow at 8am» No apology! No acknowledgement of the fact that we might have had to move out of our apartment that day and would not have had a place to stay that night. Nothing!
My husband said «this is a very large inconvenience, will we be receiving any discount?». Matt (again, the owner) replied with «no discount».
I understand that things happen and some times schedules need to change however, the way this was handled was very poor, rude and unprofessional. I’m sure the lack of caring and respect carries over into how he handles the belongings of those he moves… scary thought!
Don’t buy the social deal! It’s not worth it! Go with anyone other than this guy!