Keith Barker Roofing and Solar

There were some warranty issues with the roof within a 1 year total home warranty. The scheduled with me to come out and address the problems on Tuesday and never showed up. When I contacted them they apologized and rescheduled for Friday. They never showed on Friday and after I called them they said it was because they had leaks they had to fix elsewhere and would come out Monday. It is now Monday and they’ve no showed again. They have now no showed on me 3 times. Each time I’ve had to take off work to be here for them to fix my roof. These people are horrible, unreliable and do not stand behind their work.
DO NOT use Keith Barker Roofing. It seems they are too busy trying to chase new work to take care of warranty issues. Clearly they do not stand behind their work.

I had a really favorable, refreshing experience yesterday. There are some renovations being done to the complex where we live. While working on the roof, I believed the roofers got some sort of adhesive on my car a couple of weeks ago. After a couple of calls, Tim Gandy, Commercial Project Manager for Keith Barker Roofing and Solar called and we arranged to meet. He didn’t have an accusatory attitude. He made me feel very comfortable, understood my concern, and knew that I REALLY didn’t want to involve either of our insurance companies. He went to his truck, got alcohol swabs and a rag, and very carefully started to remove the adhesive (or whatever it was). It actually started to come off, but my paint didn’t!
Mr. Gandy didn’t have to do that. He wasn’t even sure if it was his guys who got the gunk on my car. I really appreciated that and was also glad that I approached the situation in a very positive way. I was friendly to him and didn’t accuse he or his company of anything. I think that really helped, too.
I honestly can’t vouch for their roofing work, but if they treat their customers like they treat crazy ladies who call arbitrarily about adhesive on their cars, I’d call them if I needed them.