Light Bulb Shop

They didn’t have what I was looking for, no big deal! However, they recommended I try Hobby Lobby! What small business doesn’t refer customers to other locally owned shops?

Light Bulb Shop is awesome… they are not only knowledgeable, but when I told them that I was transitioning my house to LED they set up an account so they could help me track as I made the transition over time. This has helped tremendously as when I go in I don’t have to remember what color the lights are, size, etc. Their pricing is competitive for sure and their service is top notch.

I have shopped here several times over the years and I have never had a bad experience. I love the variety of bulbs and staffs expertise. I would highly recommend.

Used to be the only specialty bulb game in town. The last 3 experiences I have had where I tried to give them business and got curtness, impatience, no solutions to my problems and was treated like the lunch take out order they were shouting across the store was more important than my business, has made me decide not to go here anymore. Staff are loud, rude, impatient, and seem like they have more important things to do. But most importantly, they dont ever seem to have the solution to my light bulb problem anymore.
I recommend trying Lights Fantastic, just down the street. Helpful, lots of options and have a way to try the bulbs out in the store.

Wow, this place sure seems to foster either or love or hate relationship with customers! Luckily I was on the love side. I walked in with a photo of my home and the horrible lighting situation I had going on there. The lady at the counter suggested new bulbs that worked PERFECTLY in my home and fixed the problems I was looking to solve. This was starting to be a very stressful situation and I was happy to have it solved for me quickly!

Funny that some of the reviews are for poor service. For how small that place is they have 4 people working and all of them yelled across the store to ask if we needed help. Almost too aggressively! So yes we will come back, but if I have I’ll ask!

Kelly is misinformed — I approached the counter twice — i also called her and spoke with her on the phone letting her know when I would be arriving. Other customers came in and yes, did approach the counter — and were immediately helped. I was waiting because I made my presence known already.
When approached 20 minutes later I responded with «jesus christ, are you serious?» — Kelly’s response was «whats the problem?», i said «nothing» — she said «no, no, you said Jesus christ, I want to know what the problem is?» — i said «nevermind, ill go somewhere else» — I found this combative, unhelpful, aggressive unempathetic about the wait, presumptuous. Although I take responsibility that some people might take «jesus christ» as a cuss — for that i regret. With that said, Kelly’s defensiveness of her position to justify that her busy business doesn’t need this one customer is a great sense of their position.
So while you’re shopping at the Light Bulb Shop, just remember — They are fortunate and blessed enough to just not need your business.

Poor customer service… closed at 5:29pm…wouldn’t let me in. Looked at me… counted their money and said they were closed. How rude!

Would never go back! Salesperson did not want to listen to me as I asked about other types of bulbs for a fixture. After two words out of my mouth he says’get a new fixture’. Just wanted to get rid of me (male) so he could try to impress some of the female customers with his bald head.

Man, I love this place.
I have to replace a shocking number of bulbs for work. (Why do we have so many varied bulbs?!) The folks at The Light Bulb Shop are always helpful and make the process as painless as possible.

We needed a new lightbulb for a can light in our living room and wanted to talk to someone about our options as opposed to staring a shelf in a big box store trying to figure out all the labels. We are glad we did!
Upon entering we were immediately offered help by Joe, and helpful he was. We showed him the lightbulb and he first asked indoors or outdoors. There you go. We were using an outdoor parabolic bulb (huh) indoors.
Joe quickly ran us through some options and even opened a box of each bulb and attached it to a light source so we could see how the bulb looked and performed. When we decided to go LED, he suggested we could use incandescent for the remaining three lights so they would look similar but at a fraction of the cost. When decided to go will all LED and so he cut a 10% break for making the switch, and at $ 32 a bulb that adds up.
Joe was then able to help us with some other bulbs we needed and he did so perfectly. Thanks, Joe and thank you Lightbulb Shop.

So many years of driving by this landmark wondering just what it is they sell there…
Just kidding. I needed a bulb for my stove but forgot to bring it with me (genius!). I described it and the helpful lady found me just what I was looking for.
I also invested in an LED lightbulb, and I must say, it’s way better than the curly lightbulbs that I hate with a passion. It doesn’t take time to warm up and gives off a nice, warm glow.
The woman at the store was super helpful in explaining the LED bulbs to me too.
Five stars, will return.

Sometimes upon entering a specialty store with a broken item from my wonky house, I approach with trepidation. It’s especially bad if the salesperson goes «You’re not going to like this.»
Thankfully, that interaction didn’t happen today.
After trying to find a flourescent bulb to fit my kitchen fixture and failing at the big boxes, I headed over here to see if they might have it in stock and how bad the damage would be. I ended up paying a few more bucks than what I was expecting to pay at HD and it actually fit the fixture. Service was prompt, friendly, and all around great. Yay!
Accepts Amex, Visa, Mastercard.

You light up my life, Light Bulb Shop. I needed a petite Torpedo and, let me tell you, they had it and about 500 other light bulb varieties. The neon fascinates me but I have come to realize that a giant burnt orange neon Longhorn would not fit in with my décor.
Prices are about 30% more but they have everything. No, seriously. You could light the world with their inventory.

random selection of bulbs
great customer service
decent prices

I was reminded of the Scotch Tape skit from Saturday Night Live WAY back in the 80’s while driving to The Light Bulb Shop. Walked in and was greeted warmly and asked how they could help me.
This place has all kinds of goodies, funky lighting, neon signs and of course bulbs. There was a lady in front with some lamp for overseas and they even have a European section of bulbs to choose from too.
I will be back from time to time to check em out, GREAT place!

Bad customer service. (Twice.) Today was the most recent. It’s not that they put my beau on hold when he called to check if they had something in stock. It’s that after putting him on hold for several minutes, they came back on the line and exasperatedly told him he’d have to call back. No «Thank you for holding,» or «So sorry but we just had a major rush of lightbulb-​related life-​or-​death situations.» Just «You’ll have to call back.»
Lightbulb Shop employees/​management, if you’re reading, here’s a basic, yet very important, customer service lesson: if you have to put a caller on hold, thank him when you come back on the line. If you can’t help him then because you’re overrun with customers in your store, take his name and number, find out what he’s looking for, and tell him you will CALL HIM BACK once things settle down a bit. Then thank him again for being willing to be put at the back of the queue just because he’s not there in person. PEOPLE ON THE PHONE ARE YOUR CUSTOMERS, TOO. Or, at least, this one was before you treated him poorly. We’ll take our chances online now.

My husband often says he has a mental block when shopping for clothes at the mall, or shopping, period. Well… I have a mental block when it comes to shopping for light bulbs. I absolutely dread going to a mega hardware store looking for light bulbs. It’s dreadful enough finding which isle has the light bulbs, not to mention which light bulbs match the ones I am holding in my hand.
So… what does a gal have to do when suddenly she finds the bathroom and bedroom lights go out?
Ding!!! The Light Bulb Shop.
My husband recommends this shop. Apparently, our light bulbs are not the common size/​voltage so in the past he could not find them in the regular grocery stores or the mega hardware stores.
I went in, was promptly saved from being overwhelmed by a friendly greeting from the guy behind the counter. I gave him the two bulbs I was carrying with me. He went to the back for a few minutes, fetched the new bulbs, rang me, took my card, and I was out. The whole thing took less than 10 minutes. It would have taken me much much longer had I gone to the mega stores.
I love it that Austin has unique and friendly store like this one.

Bought a string of commercial grade string lights (like you see at bars and patio restaurants). I haven’t put them up yet, but the price was very competitive (and I think actually cheaper) than what I found online.
You have to shop there just to make sure the store front remains an Austin fixture. That guy with a light bulb above his head is awesome.

They have the bulb you are looking for.
Even that really weird one that no one carries for the back porch lamp on the Barbie Dream House.