Lone Star Towing

I’d like to give these guys the benefit of the doubt, but I had a fairly negative experience today. My wife was in a car wreck and I let the Manor police choose the tow company so I could make sure she got medical care since she’s obviously more important to me than a car. So when I provide Lone Star’s information to my insurance company as provided to me by Manor PD, a few days later I get a call saying they’ve been trying repeatedly to get in contact with Lone Star Towing and not gotten an answer. When they finally did get a hold of Lone Star they were told that Lone Star didn’t have my vehicle. So I got the run around between Manor PD and 3 other towing companies, all of whom said they didn’t have my car. When I personally decided to call Lone Star and said that I was trying to see if my car had been towed to their lot, I was immediately cut off and asked if I was looking for the exact make and model of the car I own. I said yes and then they said something to the effect of «You people need to stop calling us, we don’t have your car.» So I’m pretty concerned at this point. 1) Rude 2) If they don’t have my car and none of the other tow companies that Manor PD gave me has my car then where is it? Eventually I get routed to Travis County Sheriff’s Office, they checked their dispatch log and saw that Lone Star had in fact towed my vehicle on the day in question. So the Sheriff’s office called Lone Star and called me right back to let me know that Lone Star Towing towed my car, but not to their lot, to yet another lot in Round Rock. That’s where I found my car. So really, all of this could have been solved if Lone Star Towing had just told my insurance company where they towed instead of saying that they don’t have my car. Instead they waited til they got a call from Travis County Sheriff’s Office to provide useful information. Now I don’t really know all the details here, but come on, you can do better than cut me off when I call in a pleasant tone of voice and am polite. I’d give one star here, but there may be extenuating circumstances I’m not aware of. I’m not optimistic about the bill here, I expect to get bent over at this point. Hopefully it gets covered by my insurance. Not happy.

I actually wanted to point out a good Samaritan act I saw by one of your drivers yesterday. He was obviously on the job because he had a car hooked up to the back and was towing a car out of my apartment parking lot. As he was leaving he noticed a girl with her hood up trying to get her car started. He stopped and helped her get the car started out of the kindness of his heart. I hope that this doesn’t get him into trouble, but I was really happy that this guy didn’t just drive on by, but used his Auto skills to help a stranded stranger.

READ THIS PLEASE!!! I’m writing this review not because I used their service but because one of their drivers purposely ran me off onto the shoulder of MoPac when I was merging from an on ramp! When I honked at the truck the driver shot me the bird. Nice, eh? My friend in the passenger seat took a photo of the truck so we could call to complain and when I got in touch with the owner, he claimed to have been behind me and that I was at fault. As I tried to refute this he shouted over my voice while dropping a few f-​bombs and in a threatening tone told me if I had a problem with it I could come by his office and see him «face to face.» This was when I realized that he was probably the one driving the truck.
I called back later to get this model citizen’s name but he refused to give it to me. I asked him why he was being so defensive and his brilliant reply was,” Why are YOU being so defensive?” (This was said in the manner of an ignorant hillbilly, I might add.) I had a friend call to get his name which she did so… the owner’s name is JAMES KOKEL. He is a hateful man, not to mention a little scary, and judging by the many other horrific reviews of this company, he is also a rotten manager. Mr. Kokel, if your limited intellect enables you to read this, YOU SHOULD BE ASHAMED!

NEVER use Lone Star Towing. The female driver Karen, asked me for the tool that goes with my car for towing, an o type tool screws into the bumper to pull the car on the tow truck. Tow drivers always put the tool back in the car after its towed… that is if they are honest! When i called and spoke with the owner and explained the situation i said she failed to put the tool back. He said“are you saying she’s a thief?” to which i said she didnt put the tool back. Lone Star Towing owner then said «you’re a lying sack of shit!» then i hung up. So if you need a tow and dont want a driver that doesn’t return your property and an owner that curses at customers… DO NOT USE LONE STAR TOWING!!! Oh and the tow charge…$ 98.75 btw!