Marci Roy, MD

Dr. Roy is a quack!!! Seriously!!! She is one of the reasons healthcare is on the rise and the small people who really need healthcare and testing can’t get it! I was referred to her for a nerve pain in my foot and she proceeded to do EMG testing that was negative and then wanted to do an MRI. She did not want to take the time to explain why she wanted the MRI even though I stated I do not have low back pain and the nerve problem I have is on the top of my foot. I asked what the treatment would be if she were to treat the pain without the MRI and it was the same as with it. Point in case; no need for a $ 1500 test! She proceeded to dictate my visit while in the room instead of answering questions and then proceeded to have me come to the nurses desk and dictate some more while other people were there as I was trying to ask the questions that she didnt take time to listen to in the room. I would not even rate this office with 1 star if I could leave a comment. This doctors idea of healthcare is to shove medication down someone and order expensive testing with no real answers!

I was referred to Dr. Roy for my chronic migraines. For the first time in years, I have some relief and hope. I have missed so much work because of the migraines. Dr. Roy really seems to care about my quality of life. Her and her nurse’s bed side manner are both fantastic. I can’t say enough good things.

I am so very glad that I started seeing Doctor Marci Roy. Very professional and very helpful. I now see Robin Choban and could not be happier. She is very easy to get along with and actually listens to you. She has helped me manage my migraines and keep me out of the hospital.

I was really looking forward to seeing this physician as I’ve heard VERY HIGH remarks with this practice. I was WRONG. My exam results, I felt, were based on «routine DX’s». Don’t need to go on and on other than I will not be choosing to return nor will I recommend family/​friends here. SECONDLY, the billing process makes NO SENSE whatsoever. Hospital billing is what you get because they are a department of a hospital (supposedly a new thing since becoming a part of Arise) so «hospital benefits apply». For those that don’t understand, if you go to a physician office that is not a part of a hospital you pay the regular copay or low deductible amount but now that she is part of Arise, you pay as if you were going to an actual hospital which means your benefits are not as low and you get billed for many different components — facility, physician, etc… ridiculous. You might as well go to an ER and see someone, which you will get in quicker, and have the same benefits, probably better. The front office people are a JOKE. Nobody knows really what’s going on. I’ve gotten 4 different statements from them for my visit and each one has been different AND not one has been billed according to my insurance payment statement. I have not made any attempt to call them and discuss and wondering how long it will take them (billing dept) to figure it out and get it right and bill me the correct amount. I did call them the first time I got my bill and compared it to my insurance statement but nobody ever returned my call??? When I called a second time to follow up there was no answer at that office and went to a receptionist voicemail (this is their billing office). I regret ever going here and since have gone to my Internist at ARC and he has helped resolve this issue and I am doing much better… except for this nightmare of a billing issue that ARISE can’t get straight. I recommend BEFORE you visit this office that YOU CALL YOURSELF to confirm what your responsibility will be or you will endure the pain I have. So now thanks to this office… I REALLY HAVE A HEADACHE!

Dr Roy was not in so saw her PA Robin Choban who was very thorough and did several tests, assuring us she will go over all the information with Dr Roy. Front staff were very professional and courteous. Will do any follow up visits in Bastrop, saving us over 2 hours in drive time. For now, a positive visit.

Update from the previous post-​Dr. Roy has now billed the insurance for these visits where on at least one occasion, Dr. Roy wasn’t even in the same city as the scheduled appointment.

If I could give 0 stars I would. I had an appointment set up for a full nerve test done on 2−25−15 at 4:15. I have never been so humiliated and treated with little to NO care from this office. I showed up at 4:17 and was stressed about being two minutes late. I had spent a lot of time filling the paperwork out and had it ready to do and handed the receptionist my information. She was actually nice. I waited for 30 minutes before they called me back. While I was waiting, a lady asked if her 4:45 appointment would be on time and they told her yes… They finally called me back and when I got in the office the nurse (I forget her name) said, we need to get started, so put your phone down and take your jewelry off, we’re running behind. I asked why and she said «Because you were 35 minutes late and we weren’t sure if we were going to take you». I was BLOWN away, first of all that it was a lie and I had waited so long, second of all at the lack of professionalism on her part. I shared with her that I was upset about everyone thinking it was ME that was 30 minutes late. She did the nerve test and got it done quickly. NO bedside manner or friendliness. Then, the doctor came in and didn’t even introduce herself, she asked a few questions then we got started. She started putting the needles in me and of course it hurt and I made faces, but she never once apologized or seemed to really care. I get that she has a job to do, but I was already uncomfortable and would have appreciated something to make the experience better. Then she stuck my right thumb and took it out. I made a noise due to the pain and she just stopped and looked at me. My thumb continued to throb and hurt. I told her that and she said sometimes muscles go into spasms. Then she proceeded without worry. My thumb hurt the rest of the time she did the test. It is now bruised and continues to hurt. I really hope no damage was done of I will have to take further action. I have pictures to show the bruising as well. It goes down to my wrist. Then the last test she did the back of my neck and stuck needles in it and it hurt extremely bad, but nothing was said. As I was on my side and went through the whole long process and was trying to get up she said very curtly «Well nothing is wrong, I’ll send the results. any questions?» EXACTLY THAT. it continue to play in my mind. I looked at her and had tons of questions. I said «I don’t’ understand what the problem is because I’ve been through so many doctors about my pain and no one can figure it out». I started to cry and she looked at me and said «Well, I’m just a nerve doctor, I don’t know what to tell you but I’ll send the results to your doctor». Then she walked out as I was crying. I sat in the room with the door open trying to clear my face up to leave. I haven’t received a follow up phone call or anything. I am still so upset about my whole experience and debated if I should let it go, but I just can’t.
Also, has anyone noticed that the 5 star reviews have NO picture. I assume it’s family or office staff…

DO NOT GO TO THIS DOCTOR!!! My teenage daughter fell down two flights of stairs. She has been suffering from a traumatic brain injury and has great difficulty walking or holding her balance. Dr Roy was recommended by her physician. We had to wait weeks to get in each time only to have her make no suggestions for treatment. This went on for six months with little improvement. Dr. Roy’s only contribution was to tell her to go home and wait to get better or ask if she wanted anti-​depressant medication. After months of Dr. Roy’s complete lack of diagnosis or treatment, I confronted her about her lack of any sort of appropriate examinations. SHE TOLD US SHE DOES NOT TREAT CLOSED HEAD INJURIES AND WAS WAS NOT QUALIFIED TO HANDLE MY DAUGHTERS CASE! SHE ‘TREATED’ MY DAUGHTER FOR SIX MONTHS BEFORE SHE TOLD HER THIS!!! My daughter can still barely walk and Dr Roy’s behavior may have irreparably damaged my daughter’s chances for recovery. She is an unethical idiot.

I would give this business and front office staff negative stars if that was a possibility. First, I was referred for chronic headaches lasting over a month. The soonest appointment was an additional month and a half away. Fine, that’s typical for a specialist. No big deal.
Now here’s where it gets bad. When I scheduled the appointment, they sent me the wrong address, which I didn’t know. Also, they never sent me the paperwork that they were supposed to. So, fast forward to the day before my appointment. The front office staff calls me to confirm, and to ask if I had completed the paperwork. I asked, «what paperwork are you talking about? I never received anything.» The staff responded EXTREMELY rudely and skeptically «*SIGH* Ugh, yes we did send you the paperwork, but I GUESS I can e-​mail it to you AGAIN.» I was definitely peeved by this, but, anything to help me with the headaches. So I fill out the paperwork and get ready for the appointment.
The day of the appointment, I arrive at the office location, and they’re not there (because they gave me the wrong address). So I call the office and speak with someone, who says «oh, it sounds like you went to the wrong address. You shouldn’t have done that because we’re not there.» Obviously, I’m getting angry now, so I say «well, what now?» So the person says «um, let me go check with the doctor to see if you can still keep your appointment.» I’m waiting on hold, when suddenly they pick up and then they HANG UP ON ME. I immediately call back, and this time I’m speaking to someone else, who then asks, «well, didn’t you receive a map?» As if it’s MY fault that they gave me the wrong address, and that I’m somehow supposed to look at an unlabeled map to deduce where their new location is. Fine. This person then tells me that it’s OK if I can make it there by 5pm, and that I should come to their new location. Great. It’s a hassle but I’d still rather be seen. Good thing I was early to the first location.
So I arrive at their office at 5pm, and go to the front desk to register. I hand over the already completed paperwork, and one of the staff people goes to the back to talk to the doctor. The staff person comes back and says «actually the doctor can’t see you after all.»
Now I hope you’re starting to get a sense of the rage that I’m feeling. I wanted to scream, yell, and do terrible things. But I’m a responsible adult and refrain from my impulses. I ask, «then why did you tell me to come here if I was just going to be denied anyways?!» They responded with, «well if you had been here at 4:45 (my original appointment time) the doctor would have been able to see you.» Right that makes sense, if I had come on time to my appointment they would have seen me. Isn’t that exactly what an appointment is? Do they regularly refuse patients for being on time? They certainly made it seem that way. They were NEVER apologetic at any point for their mistakes. Instead they heaped the blame on me with accusatory statements, rude remarks, and unprofessional tones and behavior.
If this is how you want to be treated as a patient, then this is the doctor for you. Otherwise, avoid these people until they understand that the point of their service is to help patients get better. If they never get that simple point, then they don’t deserve anybody’s business.

I’ve generally had a good experience here, however, after they moved locations things have been a little more sketchy for me. I won’t go into the details, but suffice to say that I’m currently looking for another neurologist in the area to compare against.

This review is strictly based on my experience with the front desk staff. I was referred to Dr. Roy’s office by my doctor for migraines and occasionally blacking out. The receptionist asked me my symptoms (although those were listed in my referral) and stopped me after I mentioned migraines and blacking out. She informed me that the doctor would not see me because she does not treat blacking out. This was reiterated even though I previously mentioned I was having issues with migraines, a specialty listed on the doctor’s website. I informed the receptionist that I was referred by another doctor to which she replied many doctors make referrals to Dr. Roy, but that does not mean they are correct. It seems to me that implying another medical professional incorrectly referred (not diagnosed) a patient with symptoms that Dr. Roy is suppose to specialize in is unprofessional and baffling. After reading other reviews about this office, it seems I dodge a bullet with a poor practice.

If I could give Dr. Roy and her staff NO STARS I would.
I was referred to her office by GP for a neurological issue. The one and only time I actually met with her, she completely ignored my presence; only speaking with her PA. This being said, her bedside manner is non existent. She scheduled an MRI, which took her staff 3 weeks to submit the paperwork, after I was told it would only take 2 days for the radiology clinic to call me. I assumed I would be meeting with Dr. Roy to discuss my MRI results, but I met with the PA instead. I understand sometimes doctors get busy and you meet with the PA. However, each of my visits have been with the PA. The PA was very professional and personable; however, she is not the actual Dr and could only do so much. After several months and MRI’s (again each time her incompetent staff would take weeks to submit paperwork) I have no answers to what is wrong with me and my symptoms are getting worse. I explained this progression of symptoms to the PA, upon which she was going to ask Dr. Roy to step in for a few minutes. Dr. Roy apparently didn’t have the 5 minutes or so and brushed me off.
I then obtained a new doctor and asked her office to send over my records. The receptionist informed me that sending them directly to the doctor would not incur a fee. She emailed me a form and asked me to fax it back to them. I filled out the form with all of the new Dr’s information and faxed over with a cover letter from my office. The cover letter also iterated the new Dr’s information. Instead, they had the records sent to my office and not the new doctor; effectively charging me $ 18.
Dealing with Dr. Roy and her office has created more stress and worry and she seems to have no concern of her patients.

I was referred to Dr. Roy by my GP for a sciatic issue I’ve suffered (extreme pain almost daily) from for over a year. I had already sent in my MRI results from a doc I had seen in Florida, as well as all of my new patient paperwork and the diagram showing where, specifically, my pain was. When I got to the office, the front desk staff were super friendly and helpful. I was called in by the nurse within 5 minutes (disrupting my Words with Friends game) to get my vitals and to go over my paperwork. After that, the PA, Robin, came in within about 5 min. We went over my history with my issues, then she did a couple of strength tests and asked/​answered more questions. She was so nice and she LISTENED to me! We decided on a plan of action, a contrast MRI, which she said she would insist on with the insurance company. I didn’t see Dr. Roy, but Robin was very thorough and very optimistic about treatment. For the first time in over a year, I feel like I’m finally on the road to recovery! I would recommend this office to anyone/​everyone needing neurological treatment!

If I were to base my rating on my experience today I would rate this particular doctor a negative number. Dr. Roy is only interested in treating symptoms and not figuring out WHY a patient’s migraines occur every day and do not respond to most medication. Now, Robin the nurse practitioner is as delightful as they come. She was very enthusiastic all of the times that I saw her and I definitely prefer her to Dr. Roy any day. That being said when my symptoms were not subsiding Robin had me see Dr. Roy to see if she could think of anything else they could try. Cut to this morning. I go in and Dr. Roy refused to even discuss the possible etiology of the headaches and lectured me about how seeing my primary care doctor is important. I tell her that I see a naturopathic doctor instead of an MD and she basically shut down. She tried to force botox on my once again and I told her that I’m not paying over $ 400 for something that isn’t working. Then she proceeded to have a philosophical debate about the botox working even though I told her that it made the problem worse. She offered another medication that didn’t help either when I took it which I told her. Dr. Roy then said that there was nothing else she could help me with concerning my headaches and left the room. Thankfully she did not charge me for the office visit which would have been astronomical because they contract with a hospital and you have to pay a freaking hospital fee for the use of space. Dr. Roy made me feel like dog shit and basically blamed me for her «therapies» not working. Boo.

I’ve come here a couple of times to try and get some relief from my migraines. My first visit went well, I met with the PA and she was rather thorough about gathering a history of migraines, possible triggers, and developing a plan of possible medicines I could take to tackle the migraines.
I returned for a second visit and I ended up feeling incredibly rushed. The entire appointment lasted five minutes, and when I brought up the fact that my migraines were getting worse she simply adjusted my medication without actually getting to the root of the problem. I don’t think I’ll be heading back any time soon

I have to say I did look at these reviews before coming in, and am thinking these people may have not went to the same office as I did. I am not too sure if the office has changed the way things work since the bad reviews on here or what… but I was really anxious about going and was very pleasently surprised.
The front desk ladies were busy however they were very friendly, informative, and there was nothing to complain about in that regard.
I felt this doctor visit was the absolute most thorough and informative I have ever had in my long road to discovery my neurological issues. I have been to multiple orthopedic specialist, a brain surgeon, and another neuro who did not take the time like they did in Dr Roy’s office.
The process was odd but nothing that I would change after the fact… just a little weird to get use to. First they called me in the exam room to talk to the nurse. She went through the paperwork and doctor’s notes very quickly to make sure they were all complete. They had all the paperwork from my previous doctors ready and available. Once that was complete I was taken to the Physician’s assistant. There I felt a bit anxious because it wasn’t the typical doctor patient setting… she sat behind a desk and asked a bunch of questions about my history, headaches, pain etc. Once that was complete she did a small physical examination, and had Dr Roy come in. She went over what we had just discussed, and dictated it to Dr Roy. Dr Roy asked questions here and there to get more details, and thumbed through all my previous doctors’ findings. I had a probable diagnosis and a treatment plan by the end of the visit. She ordered tons of blood test to rule out any other things that she could.
I have to say I was extremely satisfied when I left. I felt like after years of seeing doctors that one visit was more information gathered about me than all the doctors before combined. Dr Roy also was very compassionate and even said she wants me to have a better quality of life. She is a bit on the odd side, nothing too weird just no small talk/​laughing she is very much to the point gets in there does her job… that is all you can really ask for, and she does a great job at that.

I hate that I have to even give Marci Roy and her office one star. Her office will take as many patients as they can, and are completely overloaded. I have been told when I call that they are too busy to talk to me and they will «try» to call me back in a few days. They will only get you in if you have a headache. Well forget it if you need to speak with a nurse briefly or refil an Rx and don’t want to make an appointment. Roy knows what she is doing but you have to deal with a the most rude office staff I’ve ever seen in my life. Her office actually gives me a migraine.

I went in to see Dr. Roy for possible carpal tunnel and the whole experience was a little odd. I sat with the PA for the first part of the visit, and then had a nerve conduction study, and then saw Dr. Roy. I thought it was a bit odd that the nerve conduction study was scheduled prior to any visit with the neurologist. Dr. Roy herself was very pleasant and seemed very informative, however, not very open to alternative therapy when I brought it up. The front staff was not as pleasant and I was not warned in advance about the costs associated with the expensive nerve conduction study. All-​in-​all, be cautious when scheduling, but the doctor was nice — just don’t expect a lot of her time.

If I could give no stars, I would. I was referred to Dr. Roy by another doctor, for chronic, severe headache. Just getting in to see her took months. When I did get in to see her, I felt she wanted to be anywhere but dealing with me. She was completely cold and stared at me as though I were a bug when I cried from the pain I was feeling.
Worse, I felt no confidence in her treatment plan. Her diagnosis was not supported by any other doctor I’ve seen before or since. I realize medicine is part art, part science, but what she came up with was totally in left field. Clearly, her specialty is in treating carpal tunnel issues, and perhaps she’s really good at that. But then she should stop taking referrals for patients other than carpal tunnel patients.