Master Eye Associates

Excellent office with friendly staff, appointments are easy to get for my schedule, and they have a great optometrist.

Just went on ¹²⁄₃₁ to use up my FSA bucks. Called same day and got 2 appointments. Then I was 20 min late. Was greeted by a super friendly staff. The guy getting us checked in (gav?) was great and even helped us with iphone questions. Ha. The doctors were super too. Vu and Jordan. When it comes to the eye doctor you go once a year and how often to the same place? So next time you are picking go here. Plus the place next door had a nice frame selection and also super friendly staff.

Did not process insurance claim as they should have, had to pay out of pocket for covered exam.

I want to start my review on a positive note, Dr. Azadi is excellent and very efficient. He presents information in a very thoughtful way, and I never felt like he was talking down to me when he was explaining various options I have with my vision loss. If this review were on him alone I would give him 5 stars.
However, the rest of the staff that I’ve encountered at the front desk have caused me to look for a new eye doctor in Austin. Besides just walking away and expecting me to follow (I’m really near sighted and it’s difficult to see without contacts) they also performed one of the pre-​doctor tests on me 3 times. Due to my nearsightedness, the thing where you look at a black square that moves all around and you click when you see it is pretty difficult. It’s not made easier by someone saying «you don’t see that?» «you really can’t see it?!» and making you take the test 3 times. The staff was very short with me, and did not make for a pleasant visit.
Months later I called back to clarify a prescription and discuss different brands that I had worn in the past. I was told very rudely that she can’t help with that, I have to come back in and be «fit» with those contacts even though I’ve been wearing them for 3 years.
Overall, if you need a quality eye doctor quickly, and don’t mind the lack of accessibility post visit or rude office staff it’s a quality visit.

Fast and professional. Super short wait times and was in and out way quicker than I expected. Loved that I could take care of all the paperwork online ahead of time. Emily Jordan was smart and very thorough and attentive. Will definitely go back.

I was able to get an appointment here very quickly. The staff is very friendly and Dr. Emily Jordan was great! She was very thorough and great at answering all of my questions. I was in and out very quickly (but not because the appointment was rushed, they were just very efficient so I was never waiting very long).

I can always get an appointment quickly (in the near future). The appointments are always quick and thorough. Dr. Jordan is great! She took the time to go through my family history and explain macular degeneration to me. She also introduced me to the new Dailies Total 1. They’re the best contacts I’ve ever used.

The entire process was from setting the appointment to checkout was super efficient. Quick, competent, clear and professional. I was in and out inside 30 minutes. No surprises cost presented at the end. Highly recommend! Emily Jordan… go see her!

Dr. Emily Simonek. OD Oh my goodness she is the best I was confused since there are two Emily eye docs .
1 She was great she explained what she was doing and did it in less than an hour. She was friendly and easy going. Very professional and after years of going to eye doctors I found one that does not say «one or two» she use three, Her staff was great very efficient and made us feel special. We had been putting it off for a while but decided we were there at the mall so why not. So if you need to get your eyes check go so see this beautiful young lady sure beats all the other eye doctors I have seen all these years. My insurance did cover some it as I am a Retired State Employee on United Health Care.

Dr. Jordan and her staff did a great job of getting me in and out as quickly and efficiently as possible. Wasn’t there a long time, but still went through all of the standard eye-​exam tests. Left feeling comfortable with results, as the doctor explained them well.

A friend of mine recommended Master Eye Associates and I was pleasantly surprised at how quickly I was able to get in for an appointment. The reception staff was wonderful and they got me in quickly. I was there on my lunch hour so time was of the essence. I was treated very well and professionally. When Dr. Jordan came in she was professional, friendly and thorough. She was also very fast and I was able to have my eyes thoroughly examined and get back to work, all within an hour. I had a wonderful experience and I will go back next time I need an eye examine.

I’ve visited this place twice now, once after a bad eye infection sent me from years of contacts over to glasses, and today, two years later, after said glasses snapped in half. Dr. Soroush Azadi was the one to check me out both times, and he is excellent. He talks and does things very quickly and efficiently, all while explaining everything, and explaining it well. He will answer any questions you have in a manner that suggests he’s actually looking out for YOUR well-​being, both physical and financial. Within about 15 minutes of talking, he was able to help me come up with a personal plan on how to wear contacts some of the time, glasses other times, while avoiding getting another infection as much as possible. He didn’t try to oversell the contacts, and took the time to explain exactly what was on the paperwork (glasses prescription, contact prescription) before I left, as opposed to just giving me a sheet of paper with some stuff scribbled on it. I wish everyone did business like this guy.
He didn’t freak out because it had been two years since I had been examined. He didn’t try to convince me that two week contacts had to be thrown out at the end of two weeks if they were taken out every night. At no point did I ask him a question and get a blank look, even though I was being very frank and to the point, which seems to throw some people off.
In regards to the receptionist staff, I’ve always dealt with the one woman, and she’s alright. I wouldn’t say she was awesome, because she doesn’t seem to understand the concept of, «I cannot see right now because you had me take my contacts out.» She just kind of wanders off, expecting you to follow. If you’re as blind as me (–5, –5.5), make sure you have someone with you, or tell her you’ll take your contacts out once she’s actually ready to do something with you. I mean, I could certainly follow the blur as it moved about, but it was far from the most comfortable situation in the world.

I like my optometrist here, he’s quick, nonchalant, and laid back. He explains a lot of jargon to me about my eyes and fills me in every step of the way.
However, the 2 stars is given because I absolutely loathe the receptionist staff. The 2 times I’ve been there, all the staff is hefty, rude, and uninterested. I was the only patient there, it wasn’t like she was busy. Whenever I asked her a question, she would answer hastily and in a condescending tone. My parents only have 1 copy of the insurance card so I took a picture of it and she laughed at me and goes «Um no». She looks up my information and prints it out and talks to me as if I am a child and tell me not to lose it «this time». I didn’t lose it first of all, and on the insurance card itself it says «ONE I. D CARD SUPPLIED PER FAMILY»
The socially lacking staff makes me want to switch optometrists.

I am a very busy professional and love the fact I can get in and out quickly. My husband and I were able to go in and get our eyes checks and leave with prescriptions in less than an hour and go next door to get our glasses. I love this place. We tend to get new glasses every year and I wear contacts so it is wonderful to move quickly through the appointment.

My experience with these optometrists was fantastic. First, I should begin by explaining that the visit was not for my own eyes, but for my husband’s. We had originally been customers of Dr. Wang in south Austin but we decided we’d go with Eye Masters this time. I called and was set up with an appointment that same day (very convenient!)
We arrived a few minutes early and had no problem finding seating in the waiting area. It wasn’t long before a very nice man came out looking for my husband. I was getting comfortable in my chair, expecting to wait for a long time while my hubby got his eyes examined but I was pleasantly surprised when the doctor shook my hand, introduced himself and invited me along.
The people who preformed the exams made the process as easy as possible by explaining every step (Answering the «What?» and the «Why?» before we could even ask) but they did it with touch of friendliness that you don’t expect to find in the middle of a packed shopping-​mall.
Not to mention the high-​tech equipment that they utilize on site. In (my own) layman’s terms, they scanned my husband’s eyes and were able to show us the intense images in a matter of minutes on their computer screens.
We left their office feeling like we’d made the right choice in optometrists. I would highly recommend this place to anyone.

This was hands-​down the WORST eye doctor visit of my entire life, and now I’m actually glad I have the forum to share this with others. Where do I begin?
Ok, so at first when I called to make an appointment on a Saturday morning I was pleased because they had room for me later that day. That is the only positive thing I can say. When I got there it was super crowded with tons of crying children and I had nowhere to sit in the waiting roomm but I guess that’s not really their fault.
When I went for my eye exam the lady did the picture thing that «estimates» your prescription. I know that these things are totally just a ballpark guess and they are supposed to be used so that the doctor can know where to start you off when he’s trying to fine-​tune the prescription.
When I saw the doctor he came in, put the machine-​thingy over my eyes with the estimated prescription, and asked if I could read one of the lower lines of letters on the wall. I said I could not. He made an adjustment and I said it was a little better, but I still couldn’t read any of bottom two lines… He may have made one more adjustment, but I’m not sure. He told me I was finished and took me back to the lady to try on the trial lenses. I told them that they were uncomfortable and that it seemed that I couldn’t see very well, but she was just like, «oh you just have to get used to them.» I was a little concerned, but I was thinking… ok, I’ll give them some time… I was a little concerned that they didn’t take me in to the little room to check the fit of the contact lenses or see how many lines I could read… but I was trying to be easy-​going.
Then I went out front to pay and get my written prescriptions. Only then did I notice that my prescription was WAY off from my old one. It was 3 steps lower in one eye and 2 steps lower in the other eye AND the two eyes seemed switched (normally my right eye is worse than my left, but the doctor had it the other way around). So I asked to speak to the doctor again, and he assured me that it was the correct prescription and that I was maybe being «over-​corrected» before. I realized that this might be a possibility and was willing to give it a try.
So I paid (~$ 200) and left the store, but when I got into my car to drive home I realized that I couldn’t see ANYTHING that I had been able to see on the drive over… the street signs were blurry and one of the contacts was so uncomfortable it was making me crazy!
To try to make a long story short, I went back to the place and the doctor ended up totally berating me for not trusting his professional opinion. (mmmm.it’s not about trust… I CAN’T SEE!) He then just kinda asked me what my old prescription was and I couldn’t remember, so I called up 1−800-contacts and asked them. He told the lady to get me some trial lenses for that prescription (so I paid $ 200 for???), but they didn’t have one of the lenses and they just gave me something kind of similar. For some unknown reason he insisted on keeping the glasses prescription the same (way below my old prescription).
Basically, when I left (they started getting rude toward the end) I threw away the prescriptions and resigned myself to the fact that I had just spent $ 200 on nothing. I ended up calling up my old optometrist and just getting him to send me my old prescription.
I HATE this place!