MEK Residential just recently finished a remodel of our dining room. This is after Matt and his crew did a complete remodel of our kitchen the previous year. Because we were so pleased with the kitchen we re-enlisted Matt for the dining room. We could not be more pleased with the finished products. We have received many compliments on the remodel from friends and guests. I think more telling is the fact, that my wife and I continue to talk, between the two of us, about what an improvement has been made months after the jobs were complete. We lived in the house during both jobs. It was a little tough but Matt and his crew made it as easy as possible. Matt was great from start to finish. We had a basic plan to start with. Matt was able to add some extremely helpful features to incorporate from his years experience. Our main concern was function and that was the approach he took. He was very straightforward in telling us somethings we were considering, had better alternatives. Not only Matt, but the contractors he used were a great addition to the planning process. In the end, we ended up with rooms that were much more useful than we had initially planned. Matt was always available for questions and explanations. We were very pleased with the various crews that he used through the jobs. All very very courteous, and more importantly did great jobs. Living in the house through the construction definitely had it’s challenges, but it was great to be there throughout the process. Matt and his crew made that much easier than it could have been. We were very pleased with the workmanship in all phases of the project. One of the most impressive things about using MEK was how problems were handled. I have never been through a remodel or upgrade without something unexpected happening, like drain pipes showing up in walls unexpectedly. Although there were very few in our case; Matt handled every one without a hitch. Although MEK came in on budget and on time. The most important thing is that we are very pleased with both jobs. They both came out better than we had imagined. The items on our punch lists could be counted on one hand. It was nice to work with someone who listened to what we wanted, cared about his work and exceeded expectations. I would highly recommend Matt and his crew. In fact, we will be using MEK when we remodel our upstairs bedrooms and baths.
Meredith B.
Évaluation du lieu : 1 Austin, TX
Matt Kruger(MEK Residential) was recommended to us by our realtor to build a garage apt and do a kitchen renovation. We were very disappointed with his work. Our main area of concern was the sloppiness of his contractors. We were paying Matt to be sure the job was done right, yet we were the ones finding all the mistakes that he was signing off on! We understand that in any construction project there will be problems, but in our case it was excessive. This is a partial list of examples of sloppy workmanship in the apartment: The window frames were set to low. The framer was subsequently fired for taking shortcuts. The new wood floors were to short and did not extend all the way to the baseboard. The upstairs drain in the shower was cracked causing a leak through the kitchen ceiling. The valve in the upstairs shower was not installed correctly so we had no hot water. The light fixture in the bathroom was not centered over the sink. The thermostat was not installed correctly so it wasn’t working when we needed heat. The tile in the kitchen was not cut properly leaving a gap between the wall and the switch plate. The custom front door was not stained properly leaving an unsightly blotch. The concrete floor has a leaf fossil and shoe imprints. Also, the contractor didn’t put a layor of wax on the floor so the spills soaked right through and turned into spots. For the kitchen renovation the outside venting was not installed for the stove and the faucet was not installed properly causing a leak into the new cabinetry. The wood floors were not repaired properly(even after 3 attempts. I finally had to insist that some else to do the work). The family room ceiling had to be painted because the sheetrock guy sprayed texture on it(overflow from the wall). In the beginning of this process our calls were returned promptly. Mid way through we found we were waiting up to a week for a callback. Probably the most frustrating part of the 9 month experience was the no shows on the part of the tradesmen. When we asked Matt why we were having such a problem with the contractors not showing up, he said he had no idea, they don’t work for him. Huh? We had several discussions with Matt along the way about our concerns. His only response was that he would fix everything to our satisfaction(which he did). I know we were not his only clients during this time. It seemed like our job was not as important as his other projects. Maybe the larger the project the better the service.