Miller Properties

MILLER PROPERTY ROCKS!!! I find it shocking to have anything negative to say about this company! I moved here after a terrible engagement breakup. I was in a horrible place and the staff treated my like I was family! Totally took me under their wing and helped me with everything! It’s a family owned business and they truly are family. I had a few minor repairs on my unit and they made sure it was fixed within 24 hours. My building is super cute and all the neighbors are super friendly. I’m going to tell my friends about this community and the wonderful stress free management! SPECIAL SHOUT OUT TO Nicole, Grace and Alex for having the best property management company around!

Unless you’re like their positive reviewer Roy, the ex-​con with the pit bull who can’t find anywhere else, AVOID THESE PEOPLE.
As of tonight, I have Miller Properties to thank for being a HOMELESS, disabled, student veteran.
When an apartment finder first took me to this property to see it, I was unable to see the unit in question. They one I could see had a broken window, a door that had been torn from the hinges, and trash and stains everywhere, but it’s tough to find a place in Austin and the other building looked better, at least from the outside.
I applied for a studio on July 15^th. The application says it is automatically denied if not explicitly approved in 7 days. I called after 6 days and was told they were too busy. On the 27^th I called again. They then asked for documentation that I had turned in with my application and that they had right in front of them. I went into the office on the 29^th and got an approval face-​to-​face, 14 days after applying, 7 days after being auto-​denied. The application EXPLICITLY says they will return the deposit in this case.
They then told me that I should push my move-​in date back because the building was too roach-​infested to live in. Ok…
When they finally prepared a lease to offer, they refused to add my wife (who is in Germany and was listed on my application) as an occupant. At first, Nicole Valencia said this was «per Texas apartment law,» but when I asked for the law, she admitted that she was lying.
Since they refused my application as it was written, and because I have no inclination to deepen the relationship I have with this unprofessional gang, I chose not to sign the lease they offered. I’m not up for having an apartment where my wife can not legally stay more than 3 days. I am literally going to be sleeping outside during the first days of this semester until I find a workable situation.
Despite the fact that my application was twice denied, Nicole vehemently refused to return my deposit. Knowing how loaded students are, she just said «You can have your lawyer contact me.» I have now contacted Veterans Affairs and a local lawyer for legal assistance. I guess I should get the legal folks at UT involved for good measure. Surely someone can help.
Another thing: This company includes a paragraph in their lease (paragraph 28) by which each of their tenants signs away all of their property rights otherwise guaranteed as a tenant in Texas. If you sign their lease and are home, «repairers, servicers, contractors, law officers, government representatives, lenders, appraisers, prospective residents or buyers, insurance agents» and more can just come in without so much as knocking. So cops, politicians, and bankers can walk straight through your front door without asking permission. …and you thought Texans loved their property rights.
TLDR: If you hate property rights, don’t care what your lease actually says, and like to cuddle up to a pile of cockroaches, Miller Properties is for you!

As I’m writing this, gross, brown water is dripping down from my bathroom ceiling, through my built-​in cabinet and on to my counter tops and floor, ruining and staining all sorts of things along the way. Miller has known about this leak for THREE WEEKS. They sent a maintenance guy out a few days after my first complaint, but he was also here to look at a clogged up, LEAKY, bathroom sink, and didn’t really pay much attention to the ceiling. By the way, we apparently needed a new sink and that took TWO WEEKS.
It’s kind of sad because I’ve been in this apartment for a little over a year and my boyfriend and I decided to renew our lease about a month or 2 ago because we love living in Hyde Park and really had no complaints about our building or management team. Then a few weeks after we signed the new lease, a BUNCH of stuff starts to wrong all at once! Some issues they’ve handled okay, others — NOT SO MUCH.
It’s Austin, so it’s pretty much slim pickings for any decent apartment, esp in Hyde Park, and this place isn’t too bad (as long as nothing ever goes wrong) but… I’m over it and can’t wait to move.

DONT RENT HERE! These people will scam you out of your money. The apartments are super cheaply put together. Flooring comes up after you walk on it, moldy walls. The manager tried to come into my house when she thought I wasn’t home without warning, repair men did the same. She promised me a renewal at the same price but forced me out at the very end. various verbal promises that were never delivered. After everything I went through I never even got my deposit back. PLEASE DONT RENT HERE. MANAGEMENT COMPANIES LIKE THIS SHOULD BE SHUT DOWN. FRAUD AND SKETCHY ACTIVITY ALL OVER.

All ready has new management who is professional and contacted me right away. I believe I spoke with Nicole. It seems they really are turning things around. Within the short period they have taken over so far they have helped me more then the previous managers! My stress level in life is so much lower. I am hopeful for the future. :)

Well it pretty much sounds like a new review is in order for Miller Properties. I think the people there are not the same as those mentioned in these old reviews. I have currently been with Miller Properties for about a month of renting. I have not had any major issues so far and I am actually very happy with the response time to any maintenance requests that I have put in. Overall, I think the people that work there are very nice and willing to help you out. They seem to want to be able to do what you need and actually contact you to see how some of the maintenance requests went. They allow pets in most of their properties and they don’t have a size limit like most places. Only a breed certificate of discipline and training if it happens to be a breed prone to violence. To me, that rocks!
I have not rented for a long while having been in the military and Miller properties has made my experience great so far. The huge management companies throughout Austin can be a pain to rent with and tend to have too many stipulations they will not budge on. I decided to mention my «red flags from some of those big management companies and they quickly informed me that they are a small family owned company that believes in 2^nd chances. I was very happy about that and proceeded to look at their locations. The 3^rd one was perfect for me and I jumped on it. They promised to do some remodeling and sprucing to it and they were true to their word.
My move and renting set up was hassle free. Josh was an awesome person to work with and he has great customer service skills. They can sometimes get too busy to reply to emails, but are good about handling issues over the phone. I prefer to present issues in person and they all happily greet me and take care of me when I do that. I do happen to enjoy the online maintenance request process too though.
My recommendation is to check them out to see if they might have what you need, especially if you’ve been denied by the bigger apartment complexes out there.

I’ve been leasing with Miller Properties for 1 ½ years now, and I’ve had an overall very good experience. They’re usually very prompt to answer service requests, and grounds maintenance isn’t bad. A nice bonus is that they let tenants have their packages delivered to the leasing office so they don’t have to sit outside on your doorstep.
I live in the Greenwood Square complex, and I consider it a hidden gem among campus-​area rentals. It’s walking distance to campus, a block away from the #5 bus, and very quiet. The price for the area really can’t be beat. I’ll be in this apartment as long as I live in Austin, and I always recommend them to friends looking for campus-​area apartments.

Crappy crappy management. Never fixes problem!

Incompetence abounds. I live in the building that shares their leasing office. Despite the pressence of their office, ostensibly to attract new tenets, the place is a dump. There is a shattered window on one of the apartments and the trash dumpster commonly overflows (resembling a slum). They may have the lowest rates in Hyde Park, but you get what you pay for. Paper thin windows, loud window cooling units, and incompetence. My favorite incident: they drained the entire building of water at 9am to fix one sink, water we pay for communally. No warning, no apologies. If you had to shower for your job or otherwise, no dice.

DON’T RENT HERE!!! These people have horrible customer service skills. They just plain suck. Lived there for a year moved out expecting full deposit back. Charged us $ 400 for a «de-​flea» cost and pet-​violation clean up when we didn’t have any pets. When we told them that we didn’t have pets they said after investigating found nose imprint from a cat on the window. I guess they have Nancy Drew on staff there. Charged us for broken blinds that occurred when someone broke in through the window, after I showed them a police report confirming this. When we tried to fight the payment over the phone the manager hung up on me and sent us to a collection agency. Classy. About the only cool thing about this place is doing backflips off the stair well into the pool. Don’t expect to get your deposit back from these slum lords.

I lived in one of their buildings for over 2 years. In that time they ripped out the carpet on the unit above me and had 2 small children move in– more like a freight train that started at 7am every morning. Not a smart move.
My place was falling apart and they upped the rent on me so I moved out.
2 months later I still don’t have my deposit back. Every time I call the office they are training new people & highly disorganized. I was never late with my rent!
Must be terrible to work for them with such a high turnover!

I had quite the time with Miller properties. Firstly, they «forgot» what day I was moving in even though they had given me the key the day before my lease began. But when I got there, nothing had been cleaned, or fixed, or anything that they had promised me (like new counter tops and working drawers). Thankfully I had a few days left at my old apartment so I wasn’t homeless, but if I had hired movers or didn’t have a couple days of leeway on my old apartment, I would have really been screwed. I was calling them all day, and they wouldn’t return my call and trying to blame ME saying I wasn’t SUPPOSED TO MOVE IN YET. My lease started that day, why wouldn’t I move in!!! Their only solution: Did I want to break my lease agreement? Are you kidding me?!? YOU GUYS BROKE IT! Leases work both ways: property management agree to have the apartment in moveable conditional when your lease starts and they failed to do so.
I finally move in, and still nothing has been updated. I have no working drawers anywhere in my apartment, they’re all NAILED SHUT. They gave me the wrong mailbox key. After weeks of trying to CONVINCE them that my oven was broken (it was over 40 years old and did not heat up), they finally replaced it (YAY!) but did so without telling me so I lost all my bakeware that was stored in the drawer underneath the oven (BOO!). Yes, they entered my apartment without my knowledge or consent and now I’m out a hundred bucks for my baking supplies. But hey, I have a new oven…
Also, I’ve been here for over two months and have yet to get a water bill. I received one but it was in the former tenants name and the billing period started before I moved in. This still hasn’t been fixed…

I lived in a Miller property fall of 2006 to summer of 2007. I’m not sure how things are after the fact, but my dealings with them:
I signed a lease with Marquis management for an apartment and soon after I moved in (with many annoyances from Marquis) the property changed hands and Miller took over. In the days I lived in Miller I:
— had a broken stove and oven that was fixed a month after I moved in.
— had a dishwasher that was so broken that maintenance approved a new dishwasher, which they installed, but it was such a crap model that it misted the glasses, smeared soap on my dishes, and was so bad at washing things I just hand-​washed everything for the remainder of my stay there.
— had a broken toilet (in a 1 – 1) and the maintenance guy they sent came over, turned off my water, tinkered with it, then left… without leaving me with a usable toilet or running water. I called to complain and had to use a neighbor’s. I was without a toilet for a day! NOT OKAY.
— had ROACHES. So many tiny roaches that no amount of traps would kill. I notified the management multiple times and they assured me that «exterminators come on x, x, and x days» but I never witnessed or saw any evidence that an exterminator ever showed up. I lived with the tiny roaches and spiders that would come up out of the bathtub drain.
There was a hailstorm that shattered all the windows on the property, and it took 2 weeks for them to replace my windows. My venetian blinds got all messed up so the maintenance crew threw them away, and told me they’d come back with replacement blinds. For months, until the day I moved out, the blinds never arrived. I wrote a letter to them stating that I was not going to pay for those blinds out of my security deposit. (Luckily, they gave it back to me in full.)
As I said, this review is probably outdated, so maybe things have changed. But I feel that apartment managers for student housing know that they can give shoddy service to university students because they don’t know any better or because they will live with the convenience of the location instead of trying to find a better management company (or, because they just don’t know). So, students, be aware. Read apartment reviews before you sign anything!

The reputation of any company seems to rest on the shoulders of a friendly and competent staff.
These people used to give me nightmares.
But now that they’ve hired Tim (and more than one maintenance guy) everything seems to be running smoother. There was a time when I was so disappointed with my apartment and Miller properties’ ability to respond to maintenance issues that we almost broke our lease agreement.
They have since improved vastly and earned my respect.
Three stars taking into account past trespasses. Would be four or five if I had moved in last month.

After seeing a lot of blistering reviews for other property management companies in the Austin area, I think it’s necessary to give credit where credit is due.
I’ve been with Miller for about a year now, and they’ve been the most responsive property manager I’ve dealt with in all my years of renting. They respond amazingly quickly to service requests (usually faster than the time they estimate over the phone).
My one issue with them is that they’re not always the friendliest on the phone, but they more than make up for the occasional surliness by being so great with repairs.