Monitor Medical

Getting in touch with someone at monitor medical is like trying to track down a fucking lowlife who owes you a lot of money.
An answered phone call with promises of calls back with more information just lead to you being disappointed and sitting by the phone all while your need of replacement supplies sits by the wayside. I have called them so many times over the last few weeks (I now know the entire recorded message which greets you) and have been forced to leave messages every time I navigate my way through the automated system. Now they are holding my prescription hostage so I can’t take my business elsewhere! Awesome!
Look, if you ABSOLUTELY HAVE to get your supplies through them, do so. But if you have the option of going elsewhere… RUN THE OTHER WAY AS FAST AS YOU CAN!

Trying to do business with this company is a dead end road. They do not return calls, they never follow-​up on any process that has been started. The only thing they do is promise the moon when you go to their office. But then nothing happens. We made the HUGE mistake of switching our supplier from Apria to Monitor because Monitor is closer to where we live. We have yet to hear back from them on an order that is over 2 months old. We leave messages (they rarely answer their phone) that are never returned. This is only the latest in a series of incidents that suggest these folks don’t know how to do business… or don’t want to.