The office opens from Monday to Friday(I think they closes at 5pm daily) so we had to email them in advance to make arrangement on what we would like to buy. Oddly enough, Music of the Spheres usually sells to other reseller and doesn’t due to individual consumer on regular basis however during this holiday season, they are willing to match the price of the same windchime we found from other places(such as ). This place is composed of an office, a warehouse and a workshop factory behind the office. Nothing fancy. The staff showed us their other windchimes and tunes while we were there. And she was kind enough to show us the workshop where these chimes are hand crafted, tuned and boxed. It is a cool place to visit. We bought an Alto and I am in love with the tunes from the Japanese one’s.