Neighbors Emergency Center- Mueller

This place is running a racket. They didn’t inform me that they were out of network for my insurance, and I was billed $ 3,000 for a negative strep test. I knew something was wrong when the doctor said he could provide me with antibiotics if I wanted (even though it wasn’t necessary) because «people in Austin diagnose themselves and disregard the advice of someone who actually went to medical school.»
Combine an astronomical medical bill with a doctor who has a chip on his shoulder (or can’t manage his own patients), and I wish I could give this place zero stars.
Rather than making me feel better or treating me in anyway, they exploited the fact that I was sick and took advantage of the fact I was out of network. This place is what is wrong with the medical industry in our country.

I HIGHLY RECOMMEND NEIGHBORS EMERGENCY CENTER! I recieved a cut on the back of my arm that required stiches. Upon arriving, personnel at front desk were friendly and attentive.
It only got better from there. Nurses were thorough, compassionate and every individual was very attentive. Dr. Randal was amazing. She was personable and made me feel like she truly cared about me. Most other places, you’re treated like «just another number.»
Another doctor called me the next day to follow up with how I was doing. He was VERY friendly and took time to answer all questions I had. In this entire matter, I always recieved the best care and had one of the best experiences ever. If you’re in need of a quality facility… Go to NEIGHBORS EMERGENCY CENTER!
You’ll be happy you did. Nice facility… GREAT STAFF… AMAZING DOCTORS & NURSES!!!

As others have noted, this is an 24-​hour ER facility and not an urgent care; the associated cost difference is not a part of my review.
This place was model of efficiency and quality care. Check in was relatively painless (of course there are forms to complete) and we were able to see a physician almost immediately upon entering the facility. The physician that attended to us was excellent. She was thorough in her questions and her physical examination of my friend, who had taken a bad backwards fall. The physician explained all parts of her exam and what her findings were after each step, and did so with care and empathy. The facility and examining room were spotless. But worth more than anything, is receiving the attention of a competent physician.

beautiful facility, professional medical staff. never before have I experienced such good care, thank you Dr. Linklater, Eddy, and Huyen!

This was by far the best experience I’ve had at any medical facility. I broke my ankle, and every person I talked to was empathetic, professional, and knowledgeable. It was easy for someone to drop me off and park, they explained everything, they wheeled me around, showed me how to use crutches, and even gave me a gown when I didn’t want them to have to destroy my new pants with the cast. They were so friendly, there was no wait, they were funny and so helpful. It was almost worth the pain/​annoyance of breaking my leg, and for the same price as an emergency room with my co-​pay.

If I could give this place 0 stars, I would. To start off, I was given a $ 1200 bill for a poison ivy rash. I was in this facility no longer than 10 minutes. They charged me $ 200 for lab fees, even though they didn’t take any blood or any tests. This place is outrageously expensive. When I walked in, I asked them if they could approximate how much the bill would come out to. They said they couldn’t give me an estimate. And this is a facility that claims they have a transparent billing policy. My mistake was going there.
Trying to reach these people has been very difficult. When I finally paid my bill, they charged me twice the amount on my credit card statement. They said they could not figure out why, but it would take 8 weeks to get my money reimbursed. 8 weeks for a mistake that they made.
Do not come here. They advertise like they’re an urgent care clinic, but they are an ER. If I wanted to go to an ER, I would go to an actual hospital where I would have all of the services available, because they certainly do not.

Dr. Chilton saved my life and educated me and my husband on how to protect my body and my future reproductive health. I was uninsured and they spent the time with me anyways to tell us all we needed to know about ectopic pregnancies.
Seton sent me home after hours and huge expense– claiming my pain wasn’t enough pain to be having a life threatening condition. Several other doctors refused to take the necessary tests to confirm or refused to act on the results once in. Dr. Chilton took the time to do so and armed us with knowledge. They provided us with compassion that we were starved for from all other places (I had been to see two OBGYN and had 6 consulting ER doctors — all were awful and couldn’t hold a candle to the amazing care I received from Neighbors). He gave me the power to fight for what was right and best for our future.
This was the most terrifying and sad time of our life. Thank you Dr. Chilton for helping us through it. Your care is worth more to us than all the Dr and ER bills we received combined from all other practices and ERs.
If you are expecting cheap service for subpar care, this is not your place. Have you ever had good care or even understood what you were paying for in this absurd time we live in? If you need the best care you’ve ever received, in a world class clinic with compassionate extremely knowledgeable Doctors and staff– Neighbors is the place. We are not wealthy, we don’t live in Mueller but I can’t put a dollar figure on how grateful I am to this man and his practice.

THIS IS AN E.R. — NOT URGENT CARE. We had google searched for urgent care and this place came up so we went.
We were told they accepted our insurance (United Healthcare) but we still wound up with a $ 3000 bill for a few IV bags… Unless you are in a true emergency situation, I’d find an urgent care center.
That being said, the doctor was fine and nice, but we really fell mislead at the end of the day hence the 2 stars.

I recently broke my ankle and they were great! No wait. Super friendly staff. My bill was high because I had not met my deductible, but it would have been high anywhere given the assessment and treatment I needed.

BEWARE — The care here is EXCELLENT because it’s an emergency room that is out of network designed for people that want immediate care and don’t want to wait in a hospital to be seen. The facilities and doctors are outstanding and you will be seen immediately. However, keep in mind that if you don’t have outstanding insurance, you are most likely going to pay thousands and thousands of dollars and SIGNIFICANTLY more here than a normal hospital ER. They are most likely going to bill you out of network. This is not urgent care. It’s an independent out of network ER that charges the maximum allowable for everything.
I went in with a concussion and left within an hour after getting a painkiller and 3 CAT scans. I was billed $ 14,000. The doctor billed $ 2,000 and the 3 CAT scans were billed at $ 9,000. Those normally in Austin are around $ 500-​$ 1000 per CAT scan each. That did not include multiple charges for emergency rooms, medical costs, multiple charges for drugs, and diagnostics.
Even if you are dying, try to make it to a normal hospital. For almost all situations, the costs after your care will leave you feeling sicker than you’re original illness.

We have an adventure loving 7 year old, and twice in the last 12 months, he’s taken a spill and been convinced that his arm was broken. Both times, it turned out to just be a minor sprain. The first time, we took him to Dell Children’s, and the second time, we went to Neighbors. So we have the unique experience of comparing the exact same service at two different facilities.
Facilities: The new Dell Children’s is pretty nice, but Neighbors is nicer. It feels like a private doctor’s office, with comfy chairs and baskets of snacks.
Wait time: This was the big difference in terms of patient experience. At Dell Children’s, we waited about an hour to get into a room, another hour to get X-​rays, another hour or two to get discharged. The whole process took 3 or 4 hours. At Neighbors, we were in and out within 45 minutes, and the last 10 minutes of that was chatting with the staff and the ER doc playing soccer with my kids in the hallway.
Staff: The staff at Dell Children’s was good, although the X-​ray technician didn’t get the correct images the first time and had to redo the X-​ray. The staff were really terrific at Neighbors — the nurses and doctor seemed extremely competent and skilled and had a wonderful bedside manner.
Cost: We have a $ 150 ER copay and high quality insurance. At Dell Children’s, my card was swiped for $ 250 on the spot, and I got another $ 250-​ish physicians bill a few weeks later, for a total cost to me of about $ 500. At Neighbors, my total out of pocket expenses for facility, X-​ray, and physicians fees will wind up being just over $ 900. So it’s an additional $ 400 compared to what I was charged at Dell Children’s.
Personally, given that we pulled up with a cranky toddler younger brother who was fast approaching bedtime, the ease of the experience was *almost* worth that extra cost. It was really nice not sitting and waiting in a hospital ER until 10 p.m. That said, $ 900 is a lot of money. And looking at the total cost incurred by my insurance — almost $ 4,400 — it makes me feel pretty queasy about the wastefulness of the American health care system in general, and the rise of free standing ERs.
Like other reviewers have noted, this is NOT an urgent care facility. It’s a freestanding emergency room. Do not go here with pink eye. Don’t show up with a minor cut that needs a couple of stitches. Don’t go here if you have a manageable case of the flu outside of regular office hours. Texas Urgent Care is an actual urgent care facility and your final bill will be a lot lower if you go there. (We actually tried to go there, but the accident happened on a Sunday evening right after they closed up).
However, if you need actual emergency room care, and the higher cost is worth breezing in with no wait and getting great service, then it might be a decent choice.

Very efficient and extremely thorough. I have high deductible plan so I don’t know what the cost will be, but I’m sure it won’t be anymore than anywhere else. Insurance sucks these days.
The staff and Dr were very personal and I’d go back. It’s fancy and beautiful inside. Had free sodas or water with snacks as well for my bro who waited for me.
Sad that people have to write bad reviews.

this place is trash, my girlfriend and my parents came to Austin for ACL 2015 Music Festival and this place refused to treat my girlfriend who was suffering from an asthma attack at 4am because her mother was not with us. they spoke to her mom on the phone and got her permission for treatment but then said they couldn’t treat her after all. they were incredibly rude the entire time and had the nerve to scowl and be incredibly sarcastic to my completely distressed girlfriend… to the point of tears.
we then called Seton Hospital and they said a phone call from her mom was all they needed to treat my girlfriend and had her feeling great in 15 minutes.
DO NOT waste any of your time or money at this pathetic excuse of a medical facility.

Ok. First off I have to say I confused this with an urgent care place. My insurance didn’t cover much of this place’s cost which is an expensive mistake. And don’t forget there are 2 bills: doctor bill AND hospital bill. So that’s why I knocked off 1 star.
But, the staff was excellent, care was one of the best that I had because I had gone to an ER before and wow… it makes me think that the ER people/​staff just plan don’t care about patients. Wait time was like 2 min then again, I guess either there is no other patients or it was just super late at night went I went to Neighbors Emergency Center at Mueller.

When I dislocated my jaw and had to go somewhere to get it popped back in, I thought, I know! I’ll go to that place I saw in Mueller, that’s not too far away, and it can’t possibly be more expensive than going to the ER at the hospital! Boy oh boy was I in for a shock.
My whole treatment, which consisted of an IV with some valium and the doctor manipulating my jaw until it popped back in, had me in and out of the place (including the time it took me to fill out the paperwork) in less than 45 minutes. I knew my insurance wasn’t that great, so when the bill came in the mail, I held my breath…$ 752.40! Oh wait, my insurance adjusted the price by $ 654.64, so I only owe $ 97.96. Phew! I happily paid the bill and thought nothing more of it… until I got the SECOND bill. [GASP] This time the bill was for $ 1962.61!!! I looked back at the first bill and realized that bill was for the doctor. This second bill was for the facility. Before my insurance made the adjustments, this second bill would have been $ 2739.69. So between the two bills, this place charged almost $ 3500 for some valium and about 30 minutes of their time.
This place embodies everything that is wrong with our health care system. I think it’s practically criminal for them to charge this way, I don’t care how cushy their place is or how nice the staff is (which, btw, this place and staff was, to be fair). If I had gone in there with no health insurance, their prices, and probably their service, would have been drastically reduced, but when they think they can get a big payment from the insurance company, they’ll add in all the bells and whistles and then bill you accordingly. They know you would balk and turn right around if you knew how much it was going to cost ahead of time, and that’s the last thing they want.
So if you’re not sure about your insurance coverage or have a high deductible, and you are not in a truly emergency situation, do yourself a favor, and avoid this place. If you do get a high bill after visiting, call their «patient advocate» in their billing office and raise hell. I was able to get my bill knocked down by about $ 600. Not enough, IMO, but better than nothing.

This is NOT an urgent care facility. I went in for the flu, as I thought it was an urgent care facility. When I mapped «urgent care», this company was the closest to me. Their website even encouraged people with flu-​like symptoms to come to their facility. I was in the facility for 15 minutes. My bill for the visit was $ 2,202.80, and my (SECOND) bill for the 3 minutes I spoke with a doctor was $ 752.40. And I am in-​network. Outrageous.
I am very disappointed with this company.

I went to dinner with a friend of mine who mentioned within a few minutes of sitting down at the table that she had pink eye, so we did an air hug and I didn’t think much of it.
Low and behold, a few days later I woke up with crusty, red eyes (gross) and was positive that it was pink eye. I’ve had it before and just encountered someone with it, so I think my self-​diagnosis was sensible. I had noticed this emergency center pop up in my neighborhood so I called ahead to see if pink eye was something they could treat and walked there to be seen by a doctor.
Please pay close attention to the fact the name of this business says «Emergency Center» and NOT «urgent care». This is a BIG, costly difference. While I was filling out my forms and the receptionist was taking my insurance card, it would have been nice to be warned they would charge like an ER. No warning at all.
I was seen first by a somewhat knowledgeable but friendly nurse who asked me at least twice what brought me in (ahem– my eye was bright red, dude). Then he gave me a seeing eye test. Like the kind you take in elementary school to prove you don’t need glasses. How can I see to do this with gunk in my eye? After the nurse finished up, the doctor came in, asked if I had been around anyone with pink eye or had pink eye previously. Both of these things I talked with the nurse about, so it was strange to repeat it. He glanced in my eye, wrote me a prescription and I was on my way… out to the front desk to pay.
My co-​pay was $ 100! That’s what it would be if I found myself stumbling into the ER. And, mind you, I have excellent insurance. I was shocked that this charge wasn’t mentioned when I called ahead or when I checked in. The real insult came a few weeks later when I got a bill from Neighbors saying I owed over $ 1,000 that my insurance wouldn’t pay. For pink eye! After working with my insurance, they sent full payment for the treatment (thanks, excellent insurance), but I’m blown away that I was charged more than $ 2,500 for treating pink eye. And there were some fishy charges– such as a $ 250 fee for «writing a prescription». It might have been worth it if the doctor had used a medical tool to look in my eye, but the care I received was not even close to being worth the cost. Be warned! And go to a real Urgent Care center, not an «Emergency Center». This is a scam.

Wow. Friend cut a finger while cooking. Doctor excellent, tried to show us how to save money and care for finger. Nurse wonderful
Cost way below a hospital
Highly recommend this clinic.

BE WARNED: This place is a major rip off. I wish I had read the Unilocal reviews for other branches of Neighbors Emergency Center before going here.
$ 700 for a few minutes with a doctor and a prescription for steroids.
This is WITH insurance. This place is nothing but a scam. It is wrong and should be illegal.

If you’re thinking this place is an «urgent care clinic,» then you’re mistaken — like I was! It’s actually a full-​blown emergency room. Don’t expect them to mention this to you an any point when you come in for a head cold, though.
A bill was recently introduced in the Texas legislature regarding institutions like this one:
Comments from the constituents of the bill’s author:
Just go to an actual urgent care clinic if you’re not in a life-​threatening situation. If you are, go to an actual hospital. Think about it this way: if you hear the doctor say, «…needs to go to the OR,» they’re putting you back on an ambulance if you’re at a freestanding (no attached hospital) clinic.