Nice Kicks

HHHOOOORRRRIIIIBBBLLLLEEEE ONLINE SERVICE!!! Won’t respond to tweets, emails; why does it take 5 seconds to take money from my account and 7 days to «process» an order? I ordered a shoe 7 days ago and still don’t even know if they are really mine yet. In-​store service needs to match online service.

Hands down the only place that is worthy of my money. As a seasoned Sneakerhead these guys know what I’m looking for after all my visits and greet me like family. Not too sure what the guy who gave them a 1 star is about. Read the receipt bro. TFOH. If you’re in ATX and are a Sneakerhead this is a must stop. You’re treated like family and that’s customer service. I’ll see you guys soon

You seriously can’t EXCHANGE a pair of shoes bc I didn’t have the box? I’ve been in retail my entire life. You COULD have but didn’t and I will NEVER be back again. I spend about $ 1000 a year in this store.
Peace out
I get the rule but it should have been mentioned when I checked out and said I didn’t need the box.
I’m out $ 130 and was going to buy ANOTHER pair today as well so crap! Now I have to go to Nordstrom … I will miss you Nice Kicks :-(

My partner has fixing for a new pair of hi-​tops while we were visiting Austin… Several people referred us to Nice Kicks, which was great advice! The variety of Nikes was amazing– the variety of limited edition sneakers was impressive and they even had many of them in small sizes for my girlfriend’s tiny feet! However, what made the experience complete was the friendly staff… Everyone working that day was super helpful and courteous, which always makes spending money a little bit easier!

These guys had what nobody else had as well as a Great attitude and helpful personality. You definitely need to give these guys a try.

Best sneaker spot in Austin. Greg, Lamarcus, and CJ will always get you right, so if you ever go ask for one of them!

We literally forgot that NK had a store in TX. So much so, that we literally would have never stepped foot inside had it not been right next to Torchy’s, which was on our food list.
That being said, the two gentlemen inside were super helpful and courteous. They were intrigued with our road trip and happy to see folks from out of town make a stop into their store — D has been following them since waaaaaay long ago!
The store has a nice assortment, could use a few more on the ladies side though. D wasn’t able to get the shoe he first eyed in his size, but did pick up some stuff from the clearance table for a ridiculously generous price.
You obviously are walking into a retail front, and not their warehouse or distributing center, so keep that in mind when shopping here (if you falsely assume that they’re going to have 100% of their site in store).

I’ve passed by this place for years and decided to finally stop in. The place is super clean, the staff is very helpful, and I was not rushed or pressured.
There are tons of styles and colors you don’t normally see at big box stores. Prices are extremely reasonable. They also had several sales and discounts going on.
I highly recommend this place.

Nice selection of sneakers but usually sold out of the retro releases really quick. The guy told me they don’t as many as Footlocker or Finishline. Other than that they do have some cool shoes and t shirts here at reasonable prices. The staff is always friendly and helpful. Not a whole lot of boutique shops like this one so I hope this one sticks around.

Not sure what the rave is about this place but I am NOTa sneakerhead either, simply a chick who wear what her husband (who is a shoe FANATIC) buys her!
So I would say foot action, foot locker, Luke’s Locker as I am always looking for workout shoes.
If you are looking for exclusive sneakers or great deals on exclusive kicks I suggest you follow @2coprob on instagram and #KicksDeals online for awesome specials.
#SupportThoseWhoSupportYou
#ATX

Horrible customer service. Nice kicks does not centralize their attention on their customers. They drop their responsibilities for their friends that threaten the customers with lines such as, «If you try anything, you know what’s going to happen.» A manager by the name of «Greg» was making remarks that I found childish. He did not condone reselling, yet he sold a size 8 of a limited shoe to a guy that was obviously a size 11 or above. He also accused a person in line for being «one of those (resellers)» who tried to get a pair for a friend that couldn’t wait in line. There is a point where being buddy buddy with your friends while helping a customer is okay, but being rude to the customer just isn’t good for business. Yeah, «it’s all about who you know» is a good motto to run by, but remember that customers drive this business. «Greg» and his unprofessional friends who look like uneducated products of Walmart were everything far from professional.
On that same day, a friend was double charged on his credit card and Nice Kicks did not even know how to handle a refund. The bank had to be called to put in a claim because Nice Kicks were accusing of my friend of buying two pairs of shoe. How does that even make sense when it was a limited one per customer shoe?
But who cares, just another guy with a bad experience right? That’s the problem with Nice Kicks. Once you turn around, they laughs break out instead of trying to improve their horrible image. No disrespect to the owner, who actually respected his customers during the times I have seen him at the store. But much disrespect to his team led by «Greg.»
Don’t go to Nice Kicks if you want to be treated like an outlier in the boonies and if you don’t want to lose your money. Have fun laughing Nice Kicks team! :)

Best shopping experience ever! Nice Kicks is THE place for sneakers. These guys are knowledgable, fun to talk to, and take care of their customers. The combination of their blog, online store, and physical location in Austin, TX makes for the premier experience for finding the freshest kicks around. They are the complete package. Not only are they great with their knowledge and their product selection, but they are masters of customer service. I was accidentally charged twice for a purchase and within MINUTES of contacting them they resolved everything with no hassle. If you’re not following Nice Kicks you just aren’t doing it right!

lol, I visit the website sometimes so I was pretty excited to find out they have a b & m in Austin. I was thinking they’d have a carefully curated selection of shoes, etc. Heck, maybe I’d find something really out of the ordinary (maybe Prestos from way back, something like that)…
Nah. Nah. Place is a joke. Walked a mile in the sun to get here to see a bunch of fools standing outside in their Royals and their 13s and whatever, just standing outside. Hanging around. Go inside and it is loud, loud music. DJ. What the hell is going on?
Check out the single wall of shoes and it is nothing you can’t find at Footlocker or House of Hoops. Really pathetic. Oh but for the true sneakerheads, they have Jordan XI Snake, Columbia, Laney, etc. for display. SOOOOOO COOOOOOL.
Zero swagger, keep Austin swagless.

Dope sneaker boutique! Went in on a 1hr lunch break and ended up being late back to work. These guys are true sneaker enthusiasts. S/​O to the guys at the store for being fair and charging retail for sneaks that resellers are overcharging for.

Just like everybody who’s had an ONLINE experience with these people: they just straight up suck. I placed my order last week on Monday morning and received a call confirming my payment info/​shipping address on Tuesday and they told me they’d be shipped Tuesday no problem. Come Wednesday, no shipping number so, like everybody else also mentioned, I tried calling their «customer service # for online orders» and it just gets directly routed to somebody’s personal cell phone, and you cant even leave a message since it says its full. What a joke. I finally get a hold of them over instant messenger (from their website) and they apologize and guarantee it’ll be sent out Wednesday. To no avail, same story, tried to call back, but again had to talk to them over their ONLY way of communication – Instant messenger – and Thursday and was told the same thing, «Oh we promise it’ll be shipped today, our „warehouse“ guy hasn’t gone to pickup the shoes all week from the retail store». Finally, Thurs night I get my tracking info so I knew it really did go out.
My package just arrived right now. Excited to have finally received my new LeBron X’s, I open the box only to see that the shoes were PREVIOUSLY WORN. If you’re going to try and pass off shoes as NEW, at least have the decency to clean THE BOTTOMS OF DIRT. Also you can’t fake it and say they’re new when the midsole is already creased/​crinkled from use. To make matters worse, on the toebox there is a scratch the PREVIOUS OWNER made and tried to COVER IT UP with some kind of cheap paint-​cover-​up even though it doesn’t mask the scuff/​scratch AT ALL and makes it look WORSE.
If I already wasn’t fed up with their non existent «online customer service» and they’re lazy employees waiting a full week to «Pickup a pair of shoes from a store and ship them», I would actually try to INSTANT MESSAGE THEM (since you cant CALL) and complain, but what’s the point? Looking at other negative feedback from Unilocalers, I GUESS there’s no return policy, the same return policy that STILL ISNT stated on their site. It says a lot about their standards when they let people pay $ 180 RETAIL on a shoe and give them this kind of service/​product in return. Instead of pissing into the wind, luckily the Nike Store I live by are AWESOME and sympathetic and are willing to let me swap these out for a FRESH, NEW PAIR. That’s CUSTOMER SERVICE, take NOTES.
I’m a Sneakerhead and have successfully placed orders with multiple online retailers and have never come close to having the terrible experience I had with buying from
. Any Sneakerheads reading this, even if they offer a great 20% discount on all their current kicks (even new releases), just go look somewhere else or pay full retail on a trusted site and dont donate a penny to these clowns and risk getting jipped. Avoid these people like the plague.

If you are a true sneakerhead this is your only real local source for a fix. Yes there are others, but this is the perfect mixture of tastes to satisfy my sneaker addiction. lol They have a great customer loyalty program, buy 5 shoes and get store credit of the average retail amount of each to put towards your 6^th purchase. Now for some this may not be a big deal, but for someone who buys 3 – 4 shoes a month this is a GREAT thing! Saves me some major bucks. The staff has always been A-​1 and friendly, all though Im usually here to buy something specific and don’t converse much. The owner is a true sneakerhead, and gets what the people like. Not a suit trying to turn a dime, genuinely cares. At a recent «camp out» Yes we are the crazy ones you see days before a big sneaker release inline out side of a closed store in the cold waiting for the shoes. Matt and his wife brought the crazy folks waiting in line, myself included, hot chocolate and breakfast burritos. Was this something they had to do at the butt crack of morning? No, we were going to be there no matter what, but it was appreciated. Not a huge gesture, but a kind one, enough to make a loyal customer out of me.
In Short…
LIKE SNEAKERS? SHOP HERE!

If have any sneaker game, you are well acquainted with the Nice Kicks website which is bursting at the seams with input and info on all that you need to know about kicks.
Perhaps it was the impressive website that made me expect more from the retail location…
Don’t get me wrong, there wasn’t anything wrong with the modern and functional space but I just had the assumption that there would be more selection and a kapow!
We visited during SXSW and the mister tried on a pair and would have tried more on but the had run out of sizes. This could be because they offer fair prices!
They also had a smaller collection of women’s shoes and an assortment of sneakers for the kiddos too.
During their in-​store event, they were offering cocktails too but we didn’t stay long because the store’s temperature was overly sticky as if they A/​C wasn’t on or was not functioning properly.

It’s one thing that their website is ripe with tons of sneaker knowledge. It’s another thing when they sell a good amount of shoes at about retail. Thanks to some users on NikeTalk, I found out about Nice Kicks’ summer sale. I was able to get a pair of Zoom KD III’s in the black/​orange/​white/​grey (since I’m from the Bay Area I got it because I am a Giants fan lol) colorway for $ 49 as opposed to a regular price of $ 88.
Since they don’t have an online store, I had to call in. I believe his name was Alex, but he was helpful in processing my order. Only $ 10 shipped for my order to Cali! On top of that, my order came in the amount of time he estimated it to arrive at my door. I wish I could actually walk in to the store to see what it is like inside, but the fact that this sale was a golden opportunity to upgrade my footwear on the court, I had to take advantage.
So for those out of the area, feel free to call them and ask if they can ship it to you! Awesome service and speedy delivery. I’d buy again!

Here is my update:
The owner, Matt, and Store Manager, Greg, are truly fantastic. I hope you get to see them when you shop here. They are there during the week.
I would like to give all 5 stars to Matt, thank you! (Thanks to Greg, too!)
Michael, the Assistant Manager, was very helpful when we went here too.
This store offers brands like Adidas, Nike, Vans, there are tee-​shirts, G-​Shock watches, sunglasses, and other very specific accessories that you don’t tend to see around Austin.
The selection is ample. You can find if they have your style of shoe in stock in your size by looking at the ticket on the shoe.
The store is very clean, neat, and the store prides itself on mentioning releases of new, hot items through great social networks such as Facebook and Twitter.
Their shoe incentive program is positively valuable, if you buy 5 pairs of kicks there you will get the 6^th pair free and they will keep track of those purchases in-​store.
Now that my husband has had a completely different shopping experience here, he will be returning to hopefully be a regular customer.
What a difference a day makes! Please check this store out! Get a kick out of it too!

One of my goals in life is to break as many necks as I can. What? Won’t that lead me to the slammer? Nah… in sneaker terms, it means to turn people’s heads around as they’re walking because they can’t stop staring at your Nice Kicks.
Nice Kicks is one of the few places you can go to in Texas to have your paws adorned with fancy footwear. I follow them on twitter and their website through Google reader. If you want to know which is the next hyped up Nike or Jordan release, this is your one stop shop. Although I have only been to this boutique once, I have placed an order on the phone and had my friend pick it up for me. The process was smooth and professional. The prices are retail and shipping is reasonable. These aren’t your every day general releases that you would find at Footlocker, so some of the sneakers may be more expensive than you are used to paying.