Office Depot

Im currently trying to print and only come here because it is 4 mins from my job and only when the printer at work isnt working. This place either needs to have more computers and printers that take usbs and usb ports that work or hire more efficient people. Just need simple bw prints from 3 files and have been waiting close to one hr bc the self service usb port doesnt work and the workers are running around like crazy behind on their orders from early afternoon. This is not okay or efficient.

This location has the worst customer service. I went a week ago to have labels printed and the rep couldn’t figure out how to set it up. She called for help and still not complete my request. I left because I was about to be late for my client. Today I returned to do my labels again. Same female behind the print/​fax counter alone. She was helping someone else or trying to for that matter. Ten mins later she saw me standing there and asked what I needed. I replied, «Labels.» She again called someone else. One of the mangers came over and told me that I couldn’t have them printed right then. Whatever so she wrote it up and told her to charge me. So again I wait. Then she gets done with the other customer and skips me… So the manager that was still there rang me up. This trip took over 30 mins in store and 2 of the other customers that were waiting for more stuff they couldn’t figure out were still there when I left. Mind you, this whole time there were two employees at one register WITH NO ONE IN LINE for at least 15 mins. Let my labels be wrong after they wrote what was supposed to be on them straight from my business card… Plus they still have the card attached to the paperwork.

In the past, this had been our store of choice for office items. Went in on Sunday and the salesman with a bluetooth in his ear was horribly rude. They could hire nicer people. I made purchases, but am considering returning them all because I don’t want to be reminded of the horrible experience with the salesman.

Checked for availability because I didn’t want to wait for order on line. Site est was 10 – 15 days! Associate answering the phone said it was not in stock. Stated he could not estimate the time to get one for me to pick up. Resolved to waiting the 2 weeks, but then after ordering, found the estimated delivery to be 3 weeks out, even though the site STILL says «available & ready for shipment». On line customer service was of no help either. Have shopped this store for 15+ years because its close. Now giving up. Not worth the frustration, at any price.

Typical Office Depot. The entrance can be a bit tricky with the highway ramp so close.

Me and my boyfriend didn’t get greeted when we walked in. And they had just opened. No one asked if we needed help finding anything. We had to split up to look for what we needed. That’s very inconvenient for me because we were kinda in a hurry. The girl who checked us out, well her fake nails were so long she was having trouble getting the money out the register. And she got frustrated that she didn’t even count our change from a $ 100.00 bill back to us to make sure it was correct. So all in all I did not like the service there.

Received excellent service with the printing folks, especially Blanca. Dealt with me walking in just before close and stayed late to make sure my poster printed out the way I needed all while being helpful and very radiant even though I was keeping them late.

I cant see this place being open much longer

Avoid at all costs. Manages to screw up something every time I visit. Put hard drive on hold only to realize upon arrival, I was just being told what I wanted to hear and it wasn’t even in stock. Officially done with this below-​mediocre location.

PRINTING SERVICES
I’m sad Mr LiLi L. below had such a bad experience — since I discovered Office Depot’s phenomenal prices, I’ve used their printing services probably 4 times, including a set of double-​sided bridal shower stationary. But — if you’ve read my previous reviews (it’s been a while, I know), you know service is a huge deal to me. (Read Iron Cactus and Fiesta and QuikPrint on Congress if you want some unhappiness.)
SO – here’s a copy of the email I sent to the store manager of this Office Depot, because seriously, this is like good old-​fashioned customer service. Getting stuff done? Patience? ACTIVELY LISTENING? Checkity check check check. A.mazing. And seriously, check out the prices for printing — much cheaper than FedEx Kinkos, and way the hell better than QuikPrint (well, I am über-​biased given my crap estimate — I need to let that go, I know, a-​hem)… I’ve only placed orders through their online system (love that); my last order actually was on different paper than I had actually ordered, and when I discovered the mistake (after driving away), they were ready to replace my order — except I found their mistake better than my selections. Shoot, sometimes online ordering is not the way to go.
Anyway — this is regarding an order I placed — a b&w poster at 18×24 and a color poster at 24×36:
«Good morning,
I wanted to write in to praise the excellent customer service from Anastio (sorry I’m not sure how to spell that) from store # 368 on Tirado. Late last night I placed 2 poster orders for mock-​ups to present to a client for a meeting I have early Saturday morning, thinking that the quick turnaround I’m accustomed to in this store would be no problem. Early this morning, Anastio called and left a detailed message about errors with my uploads that would result in errors in the printing, and left 2 methods of contact. Given my tight deadline and my lack of access to these files (different computer that I could not access until after store hours), I called back Anastio, and he was incredibly patient (especially when I asked him a few times to try to rephrase it another way) in describing the errors he faced in attempting to complete my print request due to the formatting of my files. Then I described my predicament, and he took the steps to work with me so I can meet my deadline — as in, we agreed I would have to create an alternative order, then he placed me on hold, took care of calling the print center in Dallas, and took care of everything. And I am set to be prepared for my meeting tomorrow with the alternative order! That kind of active listening is so rare these days, and really makes a customer eager to return and recommend this business (I will be re-​posting this email in a Unilocal review)!.
Thanks again,
Cara»

Office Depot, Max, Whatever… These places are all pretty much the same. Kinda like «Bed Bath and Things», but with Office supplies and crap. You usually can’t find what you want or need. For example, I wanted to get some 6×9 kraft paper envelopes with no-​clasp. Not to be found at the Depot. Clasp Only here. Grrr… I only went to this location because Xpedx (where I usually get envelopes) was closed on Saturday afternoon. Meh.