Chase Bank

Super hidden Chase Bank. Its next to Verona. This shopping center is mostly vacant suites.

The staff at this branch needs to be better informed and trained. I went to deposit some money and the bank employee told me that I qualify for a 0% interest credit card and that I could transfer the balance on my current chase credit card to the new one so that i could save money on interest. I thought it was a good idea and opened it. A week went by and never saw the balance transferred into the new card. I called customer service and told me that balance transfers from one chase account into another chase account is not allowed. It makes sense. And even the agent on the phone was in disbelief that the branch does not know this!
I went ahead and closed the credit card. What sucks is that now my credit score went down some points because of this! You guys need to be better INFORMED AND TRAINED and I am NEVER coming back as I obviously cannot trust you!!!
I should’ve known not to trust them because a year ago I tried opening an account for my dad who is overseas and they told me I could do it!!! They opened it under my name and told me they would fax the signature card to him so that he could sign it. I waited a month and nothing happened. I called customer service and told me this is not allowed as my dad would need to come in person to the branch.
Seems they like opening accounts just for the hell of it and waste people’s time! They are liars! I’m extremely angry and I hope customers that come to this branch read my review before making any transactions with this useless branch!!!