Onion Creek Family Dentistry

Dr. Patel was the best accident that I’ve ever stumbled across. My sophomore year of college (2007 – 2008), I visited his shiny/​brand new office because I had a molar that chipped and it caused me excruciating pain.
Bear in mind, I NEVER took care of my teeth. I hadn’t been to a dentist in years; and I never flossed! So I knew going into his practice that I needed a lot of work done.
Dr. Patel, using his state of the art equipment, assessed the damage that had been done and recommended a treatment plan based on his observations. I knew from the first day I visited him that he was going to take very good care of me!
I’ve seen a lot of his staff members stay throughout the years, and some leave when a more suitable opportunity comes their way. Every single hygienist that has worked with me, has only been an extension of Dr. Patel’s work ethic & caring personality. They are all very knowledgeable, confident & precise in their quality of work. By far, Andrea has been such an invaluable asset to Dr. Patel, the office staff & his patients. These other «bad reviews» about her are completely bogus. I get it, people have their bad days, right?
But when people are idiots and try to take advantage of an office’s time, by not showing up for an appointment, not paying, or creating a hostile interaction because they’re unhappy that their boyfriend/​girlfriend broke up with them, I would not stand for that either. She has treated me like a long-​lost friend and has always made me feel wonderful every time I leave! She got to know me on a personal level & remembered the smallest details that I would barely mention. She was very accommodating to my chaotic schedule, and even called me when openings would come up. She runs a productive and steady ship, and I give her all the credit for being a total rock star!
Ok back to Dr. Patel… where was I? Oh yes, he is an amazing dentist! He has performed a number of fillings, supported me when I got adult braces, and has collaborated with a number of specialists that have performed other procedures for my overall dental treatment plan! He is incredible at what he does and his passion for his work shows in the conversations he has with his patients.
Dr. Patel cares about new improvements within his practice and within his field. He always brings the latest and greatest technology innovations to his practice and continues learning and growing from his peers and colleagues that he collaborates with.
He absolutely cares about his patients and their overall quality of life! No, I’m not being paid to write this awesome review about Onion Creek Family Dentist, but that would be pretty cool. I just really want people to get the same great dental care and customer service that I do from Dr. Patel and his staff! I drive from Pflugerville to Onion Creek to be seen by him; that goes to show how much I care about my dentist!
I HIGHLY RECOMMEND DR. PATEL! If you’re looking for a new dentist or looking to switch, there’s no other dentist you should see other than Dr. Patel… I PROMISE! :-)

I have had the same dentist for all of my life so when it came to finding a new one, I can’t say I was too thrilled. I came to Onion Creek Family Dentistry on a recommendation and can say I was pleased. Dr. Patel is young but knowledgeable and answered all of my questions with a precise and easy to understand explanation. As I was a new patient, he also showed interest in getting to know me as a person rather than making me feel like just another number on his patient list. Felt comfortable and would recommend to anyone looking for a dentist around south Austin.
He also works with Invisalign.

Love this place, everyone is very nice and knowledgeable. My hygiene specialist Amanda Haedge is fantastic and always does such a great job!

I am very sad to say that after many years as happy patients of this office, my entire family has left the practice. Dr. Patel is a wonderful dentist, however, the practice has grown so quickly I believe he is overwhelmed. The office staff has recently changed as well as the dental hygienist we loved and we were VERY unhappy with the level of care on the last visit. The new hygienist was rude and rough and we will never return due to her actions. I let the new office manager know, but they do not seem concerned with losing patients. We feel very unappreciated and will take our business elsewhere in the future.

This review is not of the dentist himself, but of the receptionist, her inability to control her temper, and her appointment system. If there was an option to give zero stars, I would. I have been a client with Dr Patel for five years. We have great rapport. He was a client of mine at my previous job, and has performed multiple procedures and I’ve spent probably ten thousand dollars over the last five years on dental work while at his practice. Dr Patel is an amazing dentist. However, I have never been treated so poorly by any person in a customer service position as I have by his receptionist, Andrea. Here is the story:
I was automatically scheduled a 6-​month follow-​up appointment at my last visit. I told the receptionist who scheduled this (who was very sweet but is no longer at the practice) that I would not be in town and unable to make that appointment. I asked if I could please get my summer schedule organized and contact them back to make an appointment once I knew my schedule. She told me no, that it was better to keep this appointment on the books, and that they would send me a flyer and call me to remind me when my appointment drew near and I would be first priority to reschedule. Previously, I had never had a problem calling for an appointment and being accommodated at my convenience, so this was a first. Of course, by the time I got my summer schedule worked out (I’m a school teacher and I travel a lot over the summer) I completely forgot about this appointment. My appointment was for the 7^th of July and I had been traveling since the middle of June, so didn’t get the reminder in the mail. I was in Colorado and it was my first morning back in a city after having no cell phone reception for a week when I received a call early on the morning of July 7^th asking why I was not at my appointment. I said I was so sorry, that I didn’t schedule the appointment in the first place and I am out of town, and I would have to reschedule. I was then told there would be no availability until the end of August, which upset me a little since I was told (when my appointment was scheduled against my will) that it would be no problem to reschedule. I told the receptionist what happened, and she offered no flexibility, and transferred my to the other receptionist, Andrea. That’s where things went downhill. I’d also like to note that there is a one hour time difference in Colorado, so I was groggy and half-​asleep when this occurred.
Andrea condescendingly admonished me at me for not making my appointment, and said that it was my fault she now had «a hole in her books» and she should charge me a $ 50 no-​show fee. I feel like her system failed, and instead of taking responsibility and being nice about it, she tried to cover her own tracks and lay the blame on me. Needless to say, this made me extremely upset, and when I tried to explain to her what happened, she continued to interrupt me, yelling over me, failing to hear my side of the story. I might have yelled back, because she was yelling at me (no exaggeration there), talking over me, and interrupting me, and when I asked to be put on the wait list for a cancellation, she told me that I should find another dentist. I said that it was extremely inappropriate to be treated this way in a place where I was a long-​time client, and I asked if I could please speak with Dr Patel. Her response was threatening and sarcastic, and she said, «You WILL, oh believe me, you WILL.» And then she hung up on me. A few days later, after I had my schedule in front of me and I gambled on the chance that maybe she was having a better day, I called back to make an appointment, and she informed me that she made my account inactive and I would no longer be a client of Dr Patel’s. «Didn’t you get my letter?» She asked. Why no, I didn’t get your letter, nor do I think that you, as a receptionist, are qualified to determine which clients Dr Patel drops. I again requested a phone call back from my dentist so I could explain to him what happened. She again hung up on me. True story!
If it were up to Dr Patel, I do not think he would have wanted it to go this way, nor do I think he understands the power trip that his lead receptionist is on. I assume he knows nothing about this, and I’m sure he never to the message to call me about this decision. It is difficult to find a good dentist, but even worse when you find a good dentist and this happens. Unfortunately, as great as Dr Patel is, I don’t think I would go back there, because that receptionist and her tirade absolutely terrified me.

Excellent dentist! Everything I look for in a dental practice!!!
They took me in to the exam room right on time. The staff was friendly, helpful, knowledgeable, and nice. The facility was ultra-​modern and clean. The hygienist and doctor were great, smart, personable, and all around awesome! I’ve been to a handful of dentists regularly over the years and Dr. Patel was the first one to notice (and show me very convincing evidence) that I grind my teeth while I sleep, and have been doing so for about 15 years now! He and the hygienist also could tell my flossing style simply from where the plaque build up was on my teeth!
They’re just an all around great dental practice!!!

I have been going here for about 3 years now, and I will NEVER find a better dentist! Everyone there is amazing, and they do such a great job. Dr. Patel is so nice and personable. He’s not cold and self consumed like most dentist. He truly cares about you and your teeth. Paige, the secretary is also super sweet. I have enjoyed myself every time. I would highly recommend them to anyone. My husband recently went for the first time and is also convinced that he will never go elsewhere.

Dr. Patel and his staff are amazing. They really treat you professionally but also as if they never forget a face. Once you check in they review your benefits, what’s covered and what the appointment is for. Never have I had to wait more than 5 min. The place is modern and clean. I chat with the staff as if I frequented there regularly, which helps when you are nervous because no one really likes to visit the dentist. I’ve had a few fillings and some gum concerns but Dr. Patel reviewed my options, recommendations for cleaning utensils etc. He is honest and there’s nothing wrong with that– I don’t want my teeth falling out of my face. no one likes to kiss a mouth of rotten teeth. I am forever part of the family (as long as they take Delta PPo)! Oh, as an added bonus there are always great tunes streaming which Dr. Patel sings to as he works his magic! Hilarious.

I haven’t gone to the dentist in many years… seriously…many. I came upon this office because of a toothache. As is everyone else, I was not a fan of dentist. Period. When I decided to go, I was thorough in my search for a dentist to get going. Unilocal definitely got me headed in that direction. At my first consultation I was referred to an endodontist for a root canal (short story, great experience, and I’m really happy that he referred me out.). So, I really didn’t know his «work» and wondered how he’d be while doing the work. Today I had my temporary crown put on by Dr. Patel. Truly outstanding work. He and his staff have great personalities and are very easy going. The receptionist is very sweet and just as comforting as everyone else. I’m glad this is my dentist.

Just moved to Austin and have no dentist so far… however, Yesterday we had a small dental «emergency» with my 9 year old daughter’s adult teeth coming in and causing some pain.
Dr. Patel saw us right away, took a quick x-​ray and explained we would probably want to pull the two baby teeth that were in the way.
Not only did we get exceptional service from the receptionist and nurses, Dr Patel was amazing. He explained everything to my daughter and myself as she sat in the chair. When we came back the next day for the extractions, again he was so great with her.
He walked her through all the steps he would need to take, and made sure she was comfortable the entire time, while we sat in the room and watched the entire procedure.
On top of that, we were in and out in 20 minutes.
Would recommend this office to anyone. Best dentist visit I’ve had.

Great Staff at this dentist office… from receptionist to the Hygienist… nice friendly staff… The work Ive had done by Dr. Patel has turned out great… no problems…

I grew up going to a fantastic family dentist (pretty much everyone in my extended family went there), so I never understood why people didn’t like going to the dentist. It’s always been a pleasure for me. Then I moved to Austin and went to one of those big multi-​office dentists in Austin and I understood why people don’t like going to the dentist. When I left there I felt like my gums had been assaulted. My husband thought it was an average dentist visit. So I went on a mission to find a dentist like I grew up with. Dr. Patel is that dentist. And when my husband went, he found the difference between the first dentist we went to and Dr. Patel abundantly clear.
I’ve now been going to Onion Creek Dentistry for 4.5 years. Onion Creek Family Dentistry treats me like family or friends. They remember my name, my interests; not just my teeth or the revenue. In fact, I was getting my teeth cleaned 3x a year instead of the 2x a year my insurance covers because my teeth stain (even if I don’t drink coffee, tea, or cola). Paige (the wonderful woman who works the front desk) always told made sure I understood my insurance and benefits, so I didn’t incur any unnecessary costs. Rather then looking out for the office’s bottom line, she kept a good eye on my bottom line.
I really can’t say enough good things. I never had a cavity or other work done, so I can’t speak to that. My husband has and was pleased with the procedure and outcome. And I’ve referred at least a half dozen folks and they have all loved Dr. Patel and the team at Onion Creek Family Dentistry.

The decision to go with this dentist can be credited to Unilocal.My company put me on the spot and told me that I needed to figure out what dentist I wanted to go to. Super easy, they gave me about 100 dentists to choose from. I randomly picked one and searched them on Unilocal,they had fairly good reviews and are only about 10 minutes away. Best quick pick I’ve ever done.
The receptionist on my 1^st visit was fantastic. Friendly and ready to help, she talked with me for the whole 30 seconds I waited for my hygienist. Talk about a catering and friendly staff, I have never had a more pleasant visit to a dentist in my entire life. The hygienist answered all of my questions, and gave tips on flossing and brushing without making me feel stupid. I hadn’t been to the dentist in 6 years until this appointment, and I had only one cavity. Not relevant to this review, but I have to brag on myself for just a second. Dr. Patel came in and met with me briefly to explain the process on taking care of a damaged front tooth that I have, and was extremely friendly as well– you can tell that he really enjoys what he does. The time flew by, even with Xrays, prodding and poking around my gums, and cleaning! I set up my next appointment and left with a goody bag.
The most recent appointment was just as pleasant. I dealt with all different people, but the experience was the same. I actually look forward to going back! This dentist office is awesome!

I was really pleased with the friendliness of the staff here. Highly recommended for a happy, healthy smile!

A friendly staff, and a very good dentist.
I’ve always been dreadfully afraid of needles, and the few times I’ve had to have a cavity filled with a Novocaine shot, Dr Patel has done it in such a way where there was no feeling to the injection AT ALL. I’m still amazed.
He’s the best dentist I’ve ever gone to. Hands down.

Dr. Patel extracted a molar and I did not feel any pain what so ever!
I have been to many different dentists in my life and I know the difference between good and great dental practices.
Dr. Patel and the staff are the kind of dentist you can trust.
Professional, quality service is what you look for when you are trying to get work done to your teeth.
He doesn’t sing very well to the office music but, I guess that keeps you distracted while he performs his magic.
It’s hard to pick a dentist and I did a little homework.
Thank God it paid off!
I would recommend the dentist for anyone in the Austin area.

No one likes going to the dentist. Even less so after watching Marathon Man. We all know a bad dentist experience can traumatize you for life and a great dentist can save your teeth so when you say teeth you dont say teef.
Dr. Patel has a very modern, well run shop with a nice receptionist. Like, really nice as opposed to most offices where the receptionist sucks her teeth at you if don’t like her next available appointment time. Hey, I have a day job, I cant pop out at 10:15 for 90 minutes.
Having had quite a few fillings and having him replace a few, it was the only experience where after replacing one without any pain at all he asked me if i wanted to just go ahead and replace the other one and I didnt hesitate.
He’s very friendly and like all dentists shames you for not flossing… I know, no one wants periodontal disease and I get sent on my way with my little dental goody bag.
I often recommend him to people. As high-​tech as it is, I’d like a TV on the ceiling to watch a little Discovery and not stare into the ceiling tiles.

Had cavities filled last december and Dr. Patel rushed through them. I had so much novocaine/​lidocaine that 5 hours after the procedure my eyes teared up and I couldn’t feel anything from my eyebrows down. 2 weeks later (and now) I have intense pain with cold liquids. Even though this is clearly a complication from the fillings, they said I was required to make another appointment (my insurance only gives me 2 appts/​year) to be seen and assessed by the Dr. I’ve never had so much pain from a filling before.. Although he has state-​of-​the-​art equipment, there is no way I’ll be returning.
I’ve found a great new dentist that I am happy with.

My daughter is needing some serious work done so we had asked friends who they used for their dental work and a client of mine referred us to Dr.Patel. My daughter broke her 2 front perm teeth off and needs to have veneers put on, so of course we needed to find someone that has a great rep and works well with younger kids/​teens. Dr. Patel and his staff were awesome. He explained all of our options and answered all of our questions with grace. We are really happy we found him!

I hadn’t been to a dentist in several years and was rather nervous going in, but the entire staff was very nice and made it hard to be worried.
Dr. Patel was very thorough and has magic hands! I (unfortunately) needed a deep cleaning, but I didn’t experience any pain or other ill effects from the procedure. I will definitely be going back in the future.