Park Bend Health Center

Giving this place even one star is being nice. Our loved one wasn’t taken care of at all here. They didn’t change them when we came at 12pm. They had been sitting in their urine for who knows how long. They didn’t eat because nobody made the time to stop and help feed them. They would just drop off a tray. Then the worst of it was that they fell and hit their head! They had a enormous bruise on their head and they acted like it wasn’t major. They had left them in a wheel chair unaccompanied! I mean come on! Please be cautious if you are planning on sending a loved one here.

What a sad and depressing
God.They allowed our grandmother with dementia to sit unaccompanied in a wheelchair and she tried to get up and fell and hit her head. When we arrived no one was even with her. They had just cleaned the blood
ice

monitoring. We later found out that they hadn’t even feed her for days, it was another patient who told us in secret! She is unable to feed herself. The staff there are just there

compassion.
Please don’t send your loved one here! please

This place is really good, mainly due to the staff and nice grounds. The staff is very responsive and you can actually get a hold of them pretty much whenever you want — which is not the case at other rehabs in town. The staff also seems to really care and they are kind and accomodating. It always seemed clean to me. The only thing that would be better are the beds and linens — pretty thin.

After trekking around North Austin looking at nursing homes and not finding much room at the inn, unless it was a really crappy inn, this place stood out. In a good way.
For one, it’s clean, and for two, it’s well staffed and well managed. The intake manager and business manager are both kind and professional, and made the experience of having a loved one in this situation just a little easier. It made visiting a fairly pleasant experience.
Overall, the caregivers and care managers also were pleasant, patient and compassionate. During the year I regularly visited a family member here, I never saw a patient mistreated or miserable. Residents are allowed to bring their personal furniture and belongings and to decorate their rooms as they wish, so it has a homier feel. They encourage family member involvement.
The atmosphere is one of caring and respect. I can’t comment personally on the food, but several residents said it was good. I didn’t see much staff turnover. These are all good signs, as far as I’m concerned.
The only thing I would change is for the place to offer more interesting upbeat activities/​entertainment, and to make a concerted effort to bring more residents to watch or participate. Some music over the intercom system would be nice, too. Especially in the dining and sitting rooms.