PostalAnnex+

I went in there yesterday mail some packages. The man who owns the store (I think) is the sweetest person I have ever met in my life. I have my almost 2 year old with me, she picked up a little doll in the store and was playing with it. When it was time to leave I told her to give it back to him. He just looked at the price tag and then let her keep it! Who does that? I will never go anywhere else to mail things. They have my business for life! And I want to adopt him for my kids grandpa!

Handmade Thanksgiving cards! Absolutely beautiful! Lots of neat stuff in the store for gifts.

For years I maintained a mailing address at a series of UPS stores. Their customer service became worse and worse and the store owners always blamed corporate policies and said their hands were tied when their business decisions always ended up making things inconvenient and difficult for their customers. The last location had such an unpleasant vibe with such stressed out employees, I dreaded picking up my mail. Then we moved to Austin and I took a chance on this store even though I had never heard of «Postal Annex» before. I met Howard and liked him immediately. He is always friendly and cheerful no matter how busy the store is. No one scolds me about how many packages I receive, which is good, because I receive a lot since I do most of my shopping online. My children like to browse the interesting Austin-​oriented merchandise. Parking is easy and convenient. I am definitely pleased that I am doing business with this Postal Annex — I highly recommend this store.

I have been here twice now in two days and loved my experience so much! I will be using them from now on. The customer service is wonderful, there hasn’t been any wait (even in this busy season) and the pricing is normal. This Annex reminds me of all the mom & pop postal places i used to go to with my mom in New Braunfels.
They sell cute lil items from teacher gifts to cards. I would definitely recommend this place if your in the Oak Hill area.

I usually come to Postal Annex when I need to package/​ship things because I live down the street, but today, I had an exceptionally wonderful experience! Howard was extremely friendly and helpful while meticulously packing several boxes for me. As I was caring in my boxes, he noticed my small dog was waiting in the car and asked me if I would like to bring her inside while I waited. It was such a small gesture of kindness that really meant a lot to me! It just goes to show you that good customer service really does resonate with your customers!

This place rules! I go all the time for copies, keys, to ship stuff and even for small gifts. The staff is just so friendly and they’re efficient too! The shopping center is easy to get in and out of too!
I’ll never go to the post office again!

This place is not the same since change of ownership. Friendly staff gone, the cute novelty items & inventory downgraded. Might try one more time before crossing it off my list completely.

This mom and pop shop is so quaint, and the people are so sweet, just can’t help but like it. :)
Went by to grab some non-​postal item related chachki’s and realized they have so many goodies, it’s great for a quick gift for a friend or relative. The owner is so sweet and helpful. I’ve no reason not to go back again and again! Highly recommend for all your postal and some non-​postal needs.

I’ve been coming here for years, but lately I’ve been going to the Postmark’d down the street at Escarpment & Slaughter, simply because it is next door to Starbucks. Every time I go in that store, the old man behind the counter is so rude, then I swear I will never return, but then the next time I want coffee and need to ship something I find myself back in there, but then I encounter that man and quickly wish that I’d gone down the street to Postal Annex. The women who work here are as sweet-​as-​pie. No request is too big or small for them. They don’t have a hissy fit if you forget to tape up your box, they will give you the cheapest shipping option available (even if that means them suggesting you go to the dreaded USPS) and they are patient and kind to my 3 year old. They clearly love their jobs and I will not be returning to the other place again.

Okay. So there are many reasons why I frequent P.A.
#1 — Ease of use. Although it isn’t ideal to get in and out of the shopping center at the Y at Oak Hill, it is he only postal center near the Y that offers the following, (the best thing about P.A.): Their competitive price check, as I call it. These gals will weigh your package, and show you the options — all of them, and show you the price + ETD and let YOU choose. No hidden costs, not like the chains where they quote only their price (UPS, FedEx, USPS). I always leave feeling like I got the best deal on shipping — yea!
#2 — Parking. There is always a spot in front, which make sup for the congestion at the intersection.
#3 — If I need a gift in a pinch, for anyone, hey have a wide variety of «fillers» to round out your package or to pick up in a pinch.
#4 — Maybe should be close to number one, although…
So Number four is the complete kindness of the ladies and gents in this shop. (Are there gents??? I don’t know, haven’t seen any, but if there are, I don’t want to exclude them…) They are super sweet and very approachable, friendly folks.
And here is the drawback — Efficiency. This is my only hesitation about frequenting this establishment. Some of the employees are so very slow, the transactions take an eternity. I’m can’t tell really if it’s in regards to the POS transactions, or the chatter, or the whole process — but rest assured, every time i get back in the car my husband rolls his eyes and comments on how long it took. I dare say even the Post Office would be quicker.
However, I keep coming back. Even with the extra time per transaction — it sure beats the experience at the Post Office!!! :)))