Premiere Hot Tubs

We recently purchased a Bullfrog Spa from Première Hot Tubs and we LOVE it. The entire experience with Première Hot Tubs has been a joy. From the moment we walked in, we could tell that customer service is the number one concern for them. We were greeted and shown around the floor to several of their makes and models. We never felt pressured or rushed to make a decision. We set up a wet test with one of the bull frog models for a test run in the showroom. The entire purchasing process was easy and fast. Again, there was no pressure to up-​sell or buy any add-​ons. We also met with the owner who clearly has a passion for the business and for customer service. On the scheduled day of delivery, the crew showed up on time and were quick, courteous, and very professional. They walked me through the initial set up steps and we had our hot tub up and running that evening. A week later I had the follow up appointment scheduled and the technician arrived right on time. He walked me through the continuing water maintenance and assured that everything was functioning properly and the water chemistry was correct. The entire process has been easy, convenient, and seamless. We highly recommend Première Hot Tubs for your consideration when looking into purchasing a new spa.

We just purchased a hot tub from these guys and I wish I could give 6 stars! We had Jeffrey as our salesperson and I don’t think you could have a more polite, well-​spoken, conscientious and informative salesman than him. We learned more than we ever thought possible about hot tubs and the brand we purchased, a Bullfrog. He even set up a wet test for us and was willing to get his own shirt wet many times over changing out jet packs. We were purchasing the tub for our new home in Colorado and could have bought from the local dealer, but were so impressed with Première that we bought it from them and they worked out the shipping to CO for us. I can’t think of a single negative thing to comment. Really high quality all around!

We bought our hot tub here about 2 years ago and haven’t had any issues yet. The staff is also friendly and helpful. Would definitely recommend them.

When our old hot tub died we went searching for a new one. I went to every
hot tub place in Austin. It was no contest. Première Hot tubs were way
ahead of all the others. Jose was able to thoroughly answered all my
questions. On other visits we spoke with different salesmen and the owner
Bill Meyers. Their approach of no pressure and knowledge of their product
plus the wonderful Bullfrog Hot Tub convinced us to buy from Première. Our
Bullfrog has not arrived yet but already I am so impressed with their
service by helping us get ready for the delivery. I would recommend Première
on their service and attitude and I can’t wait for my new Bullfrog!
Mary Beth

Wow! What a hidden gem this place is! My girlfriend and I were completely shocked by the royal treatment we received when we stumbled into this place to check out hot tub prices. Not only were we greeted by almost every employee there but we were offered a cold bottle of water as well. We were impressed by the knowledge our salesman, Jose, had and the low-​pressure way he treated us. We told him up front that we were ‘just looking’ and that didn’t change the way he treated us at all. We left an hour later with a few brochures and a much better understanding of hot tubs. A great experience for us both.

Investing in a hot tub is a big deal and after reading about the different brands available and the functions of the top 2 we then searched for a place to purchase one.
We selected Première Hot Tubs in Austin after reading several Unilocal reviews and was hoping that Jose Gracias would be the salesperson available to us for our appointment. They have a large selection in their show room, but Jose listened and then focused on 2 that may meet our needs. The appt. was for an hour and we had every question answered and ordered a Bullfrog. Jose was exceptional in his CUSTOMER SERVICE skills and has superior knowledge in their product and services. Next I received an email from Travis, thanking us for our business and then the Logistics Specialist Ray Rodriguez communicated via email or phone with me several times so he could make sure that the delivery would be a seamless operation and the site was prepared correctly with easy access. Next, Kyle and Ray were here to for the delivery and it went well without any problems. The hot tub was set up exactly as we wanted and both were very nice and professional – CUSTOMER SERVICE! There was a very minor problem and I emailed Jose who responded immediately and had a solution – CUSTOMER SERVICE! Next Ashton shows up to ensure everything is fine, tested our water and made adjustments… and did alot of teaching… another very nice, polite and CUSTOMER SERVICE oriented employee!
When it comes to purchasing a hot tub… it is always easy to find someone to take your money… what is missing so many times in this day and age is the CUSTOMER SERVICE-​especially after the sale. Première Hot Tubs is not only 5 star in the knowledge/​sale of their products BUT 5 star in CUSTOMER SERVICE! Purchasing our hot tub from them is one of the best investment decisions we made and we could not be happier with the whole experience. IF you want the BEST product and BEST CUSTOMER SERVICE Première Hot Tubs is the place to go. They are second to none! Thank you Première-​especially, Jose, Ray, Kyle and Ashton – You ROCK!

Hot tub lost power on wed night. I email the store on Thursday morning. Got a call back on Saturday but was not at home to troubleshoot with Bill. Turns out the store was closed on Sunday and Monday. I called several times on Tuesday as well as left work to troubleshoot from home. Bill asked a few questions and a narrowed it down to my electrical but would still schedule a tech to come out anyway. I contacted an electrician who came out on Wednesday and confirmed that power to the unit was fine, called Bill back and let him know. They are currently scheduled to come our Saturday as they are unsure of what the issue may be
Per Bill at Première: When I asked my questions I was trying to understand the cause of the problem, hence also expedite the solution. It was clear that the issue was electrical, yet you had power to your top-​side controls. From your description of the hot tub operation, only 2 things could have happened (1) you had lost one of the 120V lines (2 are used to produce the 240V used in your hot tub) or (2) you had blown fuses. The fuse chart we have from the manufacturer indicates each main pump has its own fuse and the chance of both blowing at the same time in pretty remote. Unfortunately our tech found that this fuse chart is wrong. A single fuse protect all 3 pumps and of course blowing one fuse can happen with severe voltage spikes

This is the place to buy a hot tub.
I did lots of research and read many reviews prior to purchasing a hot tub. Bullfrog Hot Tubs had fantastic reviews and Première was the place to get great service and quality products
.
Jose, my salesman was knowledgeable, patient and never pushy. On my many visits, he made suggestions and helped guide me to find the right hot tub.
My husband and I decided on the Bullfrog and even purchased a larger one than I originally thought necessary. It is deep, open and powerful. I love it!!!

We bought a Bull Frog Hot Tub from Premier last year and have it enjoyed using it almost everyday! The salesman, Jose, gave us exceptional service and was extremely knowledgeable. We had an issue with our tap water that was being exposed to phosphates and he helped me numerous times to figure out how to resolve it. We love the bullfrog tub and have not had any problems with it whatsoever. It was the best purchase we have made and I highly recommend buying from Première Hot Tubs!
Vicki P.

We had an amazing experience at Première Hot tubs. Jose was so knowledgeable and helpful for the moment we stepped in the door. Such a nice and honest person. Ray was great in setting up the delivery. And Phil was so professional and respectful when delivering the Hot tub. The hot tub itself is outstanding we purchased the bull frog. It’s is like getting a professional back massage every time. We will defiantly recommend them to all our family and friend.

Thank you Première Hot Tubs! My back and legs thank you too. Your sales personnel helped me find the right tub, and your delivery /​installation folks did a great job of placing the tub as well as instructing me on its use and care. I use the tub almost every single day. It is a godsend for runners and frequent exercise folks.
Thanks again.
John

Premier Hot Tubs is awesome. These guys really know their stuff about all brands, not just the ones they’re selling. Very helpful in figuring out what is the right brand for the right price. Excellent service during AND after the sale. If you’re in the market, do your self a favor and check these guys out.

Great service and wonderful product! (Bullfrog hot tub)
These guys will work with you every step of the way. They will answer all your questions and keep in contact with you until the job is finished and everything is to your satisfaction. Thumbs up!

I had ordered my Spa directly from the manufacturer and had it all set up at my home, but I have no experience or a clue how to deal with the chemicals for a spa. I tried learning how to deal with the chemicals online but everything seemed very overwhelming. I went to première hot tubs and someone helped me out and set me up with everything I needed. I was basically taught the basics for the chemical maintenance. The man was super friendly and helpful even when I did not buy my spa from them. I was in and out in probably 10 minutes. Very good customer service. You will not regret it! I wish I had bought my spa from them.

Première Hot Tubs in Austin is by far the best place to buy a hot tub in town! I started my search online, of course. Their website has the most in-​depth information and comparison charts out there. It’s also clear and easy to navigate. I stopped by the store, without an appointment mind you, and they were very informative and helpful without once being pushy. On the first visit I got some ideas as far as features I should consider, quality of build, ease of maintenance, and price, etc. Then I went and visited a few other spa places. Lo and behold I found myself back at Première and made my purchase without hesitation. I feel like I got the best bang for my buck with the Clearwater Spa brand. The buying experience was a breeze. Scheduling and delivery was a snap. It’s a beautiful hot tub with all the features I wanted and I love it!

Very professional salesman.

After reading the reviews on Première Hot Tub we decided to go visit. This is our first hot tub buying experience so we were a little intimidated by the difficulty in sorting through all of the information floating around out there. Bill greeted us on our first visit and we found him to be very impressive & informative. One of the things that I liked the most is that he steered me away from a pricer option because it would not have been a good fit for us. He was obviously interested in educating us and getting us fixed up with the best option rather than getting us to spend as much as possible. After visiting a couple of other dealers in town, we found that the Bullfrog spa we were interested in was very competitively priced and was a better quality for the money than some of the others. We have made our purchase and are eagerly awaiting the arrival of our spa! Thanks Première for making this a painless experience!

My very favorite new thing is my Bull Frog spa from Première Hot Tubs! This thing is incredible… it is sooooo nice. My wife and I did quite a bit of research before deciding to buy this brand and it has exceeded our expectations.
Jeff at Première Hot Tubs is very helpful… from showing and describing the various models and features of the hot tubs to ordering, setting up delivery, and answering all those little questions after you get one home!
Buying this hot tub was a wonderful experience from a great local business with an exceptional staff and a super product!

Shopping for a hot tub can be harrowing, since no two dealers in most towns carry the same brands or lines of hot tubs. But these guys are GOOD! You can find on their website a lot of information about the features of hot tubs that buyers should consider, without excessive bias toward the lines they sell. They carry only two lines, Clearwater and Bullfrog, but they have many models of each on the floor of their large showroom. Bill, the lead salesman, offers low-​pressure information on any question you might ask, and he sets up tailored courses on Saturdays on the «care and maintenance» of the systems. We purchased one from the floor, asked to have it modified to add an ISIS Salt System. It was delivered, installed, and up and running within a little more than a week. When a couple of «hiccups» occurred in early functioning, their service technicians were at the house and finished with adjustments within just hours of our calling, not the days that it normally takes to get service attention. We look forward to continuing to work with them through the 5-​year warranty period, and beyond!