Property Management Of Texas

They are the worst. There not very accommodating and there listings are super expensive. They aren’t very nice. They don’t offer themselves help wise and once you sign the contract that’s it. PMT was definitely the wrong choice to make.

I knew no one in Austin, I met with Chesney to find a place to rent for my son. he was VERY helpful and always friendly, once we talked about the cost for rent, we started to look at condos to buy, we told him our parameters and he showed us 5 or more and we ended up making an offer on one and bought it with his help. we are from out of town and he was great to work with for the «remote» closing and follow-​up needs. HIGHLY Recommend Chesney Coker.

Renting from PMT was the worst housing experience I have ever had. Before I moved in I read the terrible reviews, but I thought I could have a different experience. I figured that because I am not a college student like most of their clientele and I’m an experienced and reliable tenant, I could be persistent and dependable, and would be able to make it work.
I could not have been more wrong. The main problem, I believe, is that it is a small company managing waaay too many units for their capacity (hundreds for sure, could be more.) On top of that, with so many units and the constant turnover involved with student renters, they have no incentive to provide good customer service, because they do not care if you renew your lease.
Here are just a few of the problems we experienced as tenants, so you get a sense of what this company does:
* Extremely poor communication. I am not exaggerating when I say that NO ONE at PMT ever called me back after they said they would. I would always need to follow up.
* Every time I tried to readdress an issue I had already spoken with someone about, I had to start from square one. No one knew who I was or what I was talking about. Emails were rarely answered, and when they are, they usually answered or accomplish nothing.
* Our unit upon move in was in really bad shape– stained counter tops, chipped cabinets, gross bathroom, ripped wallpaper, etc. I was aware of the condition of the unit before I signed a lease, but had been assured in writing that identified issues would be fixed before I moved in, and other repairs would be addressed as needed. The only work the unit received before move in was a coat of paint.
* After weeks of calls AFTER moving in, one major repair issue was addressed, and then I was told they had already spent the «repair budget» for the year on my unit and they would not be replacing a broken kitchen appliance. More weeks of phone calls followed, and only when I threatened legal action, reminding them that I had it in writing promising it would be replaced from before I signed a lease did they replace it. This was now about 2 months into our lease.
* We had several electrical issues in the kitchen involving shorted out and sparking appliances and outlets not working that were never addressed with urgency despite my concerns of fire hazard.
* Repairs were generally done with shortcuts and only after weeks of calls. The mildew in the bathroom was only addressed cosmetically, incorrect size window screens were glued in, faucet handles replaced with no screws, etc. etc. etc.
I could go on and on– pure incompetence and horrendous customer service. I will say that I received my security deposit back in a very timely manner, though I know others who have had problems with this. They did, though, take money out of the deposit for a pet-​related mandatory flea treatment that I had paid a separate «fee» for when I moved in, so I essentially paid it twice. I just wanted to be done with them, so I didn’t fight it.
Just know– you cannot charm or bug your way to good service with this place, you WILL have maintenance issues because their units are not well taken care of, and it will be a major, major hassle. I know their rent is cheaper than anyone else in Central Austin– this is why. It is not worth it.

I lived in a PMT managed property (Hyde park oaks) for two years while in law school. They were great! I never had any issues. My maintenance requests were fixed in a timely manner, and I always received wonderful customer service from Veronica.
I’m not giving them 5 stars because there isn’t an option to pay rent online which is inconvenient. Also, my unit was overpriced (in my opinion) and needed some major upgrades (old carpet, old cabinets and appliances, etc.). But the location is great, and that’s what you’re really paying for.

WORST WORST WORST COMPANY EVER!!! UNRESPONSIBLE, RUDE, UNPROFESSIONAL!!! They do not care about you after you signed their contract. Don’t ever believe what they say. Make sure you read the contracts before you sign because they might tell you the water is included and in reality it is not!!! When I went back and ask why is the water not included, they not only do not apologize. They will think it is our own problem since we did not look at the contracts carefully.
Terry Nardi, I do not understand why would a company hire a person like this. WORST ATTITUDE EVER!!!
The front desk lady, she only know how to blame others. She does not do anything. Sent in maintenance form for the AC a month ago, and nobody came for a month. It ‘s summer now, 100 degrees outside. They do not care!!! Finally, I went back and complained about it. They started to blame us by saying the AC issue was not listed on the maintenance form. Fortunately, I took a photo of my maintenance form when I gave to them. Then they started lying by saying someone already went to our apartment to check the AC. They keep changing their excuses, and they will never think they have a problem.
Choose some other company, DON’T CHOOSE PMT!!!

Every company is going to have customers who had a good experience and ones who had a bad experience. I actually had a good experience with this company.
A couple people have mentioned the receptionist being rude… While I can definitely see how her tone could be misconstrued as condescending, I genuinely think that is unintended. She may not have a super cheery voice, but she has been nothing but helpful for me.
As far as the maintenance team goes, the head guy (i believe his name is Mario) was a godsend for me. Mario not only came to my apartment at 6 a.m. when I lost the key to my apartment and let me in, but he also returned later that day to bring me a spare key! He always came early the next morning when I left late-​night maintenance voicemails whether my toilet was clogged, there was a leak coming from upstairs, or my washing machine was broken. He and his team were fantastic.
And for the rest of the office staff; I only dealt with a few of them, but the ladies that did help me with signing my first lease, then resigning the next year, were exceptionally sweet. There may have been some moments where they forgot if i resigned because my lease had been lost in the shuffle but they always called me immediately to get things straightened out. I think people can be very uptight when it comes to apartment stuff, but you just have to remember that they are people too and sometimes make mistakes.
I just completed my 2 year lease with this company, and they were incredibly accommodating when it came to doing an early check-​out. I elected not to do the check-​out walk through with the owner (John? I think it is) but I received a call the next day asking if I wanted to pick up my deposit or have it mailed to my new address. I have never gotten a deposit back this quickly before. I asked them to mail it, so I still don’t know how much of my deposit I’m getting back, but I’m sure it will be comparable to how much every other west campus leasing companies give back.
UPDATE: I just got my deposit in the mail a mere 3 – 4 days after they did my walk-​through and I ended up getting my entire deposit back. Goes to show if you don’t trash your apartment like most college kids do, you will be rewarded. :) Thank you for the great experience, PMT.

Horrible.
I was fooled by what seemed like good value on a West Campus apartment, but you get what you pay for. Well, actually less in this case. Right now during the Texas summer, I am sweating in my room which is somehow HOTTER than it is outside because the air conditioner has been broken for weeks and our apartment is cooking like a car in a parking lot. I have literally had to stay at my friends’ places because I can’t stand the heat. My roommates and I have filed several maintenance requests, left emergency voicemails, and called PMT directly only to have a guy come by to tell us, «Your AC is working fine. I don’t know what you’re talking about!» and do nothing about it.
This is only one of SEVERAL times our maintenance requests have been ignored. Same thing happened during the winter when our heater wasn’t working. Our apartment was always chilin at a steady 47 DEGREES. We all literally had to get OUR OWN SPACE HEATERS because our requests were ignored. I got extremely sick TWICE over the course of 3 months and eventually moved into my ex’s place until it warmed up.
I can’t wait to move out. This place is miserable.

This was beyond a doubt the worst property management company I have ever worked with. The staff is rude, one of them told me that I needed to «sit down like I was taking a test and think really hard» because they had lost my check. They treated me like I was five years old. This was after they never called me to let me know there was a problem. They called my roommates multiple times and complained to them about me but never called me personally. Whenever I did talk to her she was unprofessional and rude. We had complained many times about various things around our apartment that had been broken since we moved in but they never looked into it. The only time they EVER responded to us in a mature manner is when we got our parents to call them. They treated us like small children but as soon as my parents called and complained they actually treated us like the adults we are. I have never been treated so rudely by a company we rented from.
About a month ago our sink detached itself from the counter in the kitchen and broke the water pipe. They came down and told me that it had never been installed properly in the first place. THEN they put a piece of plywood to hold it up and told me they would be back the next day. They never came back. The sink detached again. So, we called and complained and they sent someone else. This continued multiple times until they told us they would rip it all apart and put it all back together during Spring Break. About two weeks after Spring Break they came in again. I never got a call from PMT telling me that random men were coming into my apartment (which I would have appreciated, it would have spared the heart attack I had when I walked out to see strange men in my kitchen). I just don’t understand why it took them five tries over a month to fix a sink.
I know I’m a college student but they don’t need to treat me like I’m five. The disrespect this company gives their customers is unbelievable.
I tell everyone I talk to to completely avoid this company.
Honestly, if I could give less than one star I would.

Read my review, and then never rent/​buy/​use these people ever.
If it were possible to give this place no stars, or even negative stars I would. My (and my roommates’) experience have been absolute hell with the staff here. They’re condescending, rude, and attempt to avoid any type of confrontation.
Professional, right?
It makes me wonder if they see their Unilocal reviews AT ALL and if they do, do they even care?! I think next round of rent that I so reluctantly will give them, I’ll paste this on their door.
Worst. Place. Ever.
Not just because their office is like an old dilapidated funeral home, which reflects nicely on most of their properties, or the fact that the staff looks like their part of some cheesy 80s sitcom, but because the front desk manager eats while you talk to her, or attempt to talk to her, or how she talks on the phone while you wait to ask her a simple question, or how maintenance takes MONTHS to complete a request and even then it’s never finished correctly.
LET ME TELL YOU THE STORY OF OUR KITCHEN SINK
Our sink was literally sinking so of course we turned in a maintenance request, about a month later 2 not so fit guys came in and put some sealant on the back side of the sink, because God forbid they put it ALL AROUND THE SINK, then they propped it up with 2 flimsy pieces of wood, they said they would be back in two days, and left.
Surprise! They did not come back in two days, a week… 2 weeks? NOPE
About a month later 2 NEW guys show up and take a look at our sink, and suddenly it’s «What the hell is this? They did this completely wrong, who came in? We don’t even know those people, are they even on the payroll?» So they came and put anchors on the sink, said they’d come in during spring break and completely strip down the entire counter/​sink area and it would be good to go after spring break.
THEN about a week after these guys came in, the original two guys show up to «check» on the work they did… pffft I want to live on their time schedule because if a couple of days = a month and a half I could do many things my friends. They proceeded to talk about how the other guys did it wrong, and tried to take out the anchors, my roommate thankfully stopped them. They finally put sealant all the way around the sink (who knows if it actually needed it) said they’d be back in two days (lies) and left.
Spring break passes, no new sink, current day two new guys (or I think they’re new I haven’t seen them before) can’t speak a lick of English, show up unannounced at 9:30am which isn’t an ungodly hour but unannounced is quite annoying, they stay for God knows how long, I had to leave to go to work and my other roommates had gone too. My attempts in asking them to leave did not work. But when I did leave the sink was out of the counter top, I don’t even know when these people will come back and fix this mess.
OH and they left this note, and I quote «Sine is not workint» too bad handwritten notes don’t have autocorrect.
But really, just walk away from these people and don’t even waste your time, energy, or sympathy with them.

The unprofessional and unethical business interactions that I have encountered since signing my lease a year ago makes me wish I never stepped foot into the office of Property Management of Texas.
Upon moving in, the true ethics of PMT took no time to show itself. About a month in, the dishwasher had broken. I called the office, told the receptionist that the dishwasher had broken, and got word that the maintenance team would come by within the next few days. A week went by and nothing changed. I called again, and this time the receptionist did not even seem to recall our conversation a week prior. Maintenance did come in that week while I was away. Yet another week went by and I heard no word on what they were going to do about it. I called again; this time the receptionist kindly informed me that my dishwasher was indeed broken. As if I did not already know. I asked what they were going to do about it, and she seemed to be confused that I would even ask that. She said that they would come again that week. Another week passed, another visit from the maintenance people, and again I had no idea what was going to happen to my dishwasher. I called, this time livid because politeness does not seem to work for these people, and I got hung up on. Twice. The third time I was transferred to the maintenance voicemail. They called me a day later informing me that they had put in an order for a new dishwasher a week ago and it would be installed in a couple of days. I was shocked. Why didn’t the office tell me that in the first place? Why did it take so much emotion and struggle just to have a new dishwasher put in? My roommates told me that they had had similar interactions for a myriad of maintenance issues before I moved in.
In December, I was no longer getting along with one of my roommates and was fed up with PMT’s management. I found someone to sublet from me. We went into the office together so that she could turn in her application. I was shocked to learn that the new tenant would not have to pay my security deposit and that I would have to wait another six months to have it returned to me. I was already on my way to moving out, so I hesitantly agreed, making sure that I had a copy of my lease just in case. My agreement would prove to be a huge mistake.
After waiting the six months, I went into the office inquiring about my security deposit. The receptionist told me that I had to wait until 30 days after the move out. Skeptical, I called the roommate I did get along with. She and the other tenants scrubbed all the floors, walls, cleaned the backyard, and even replaced a set of blinds and a couple of doorknobs. I thought that would be the end.
When I went in to finally collect my check, the receptionist talked to me with a chastising attitude, saying that I was not responsible enough to make sure everything was in order and that I would not be getting my deposit back. I asked to see work order invoices, move-​out inventories, anything that would prove that this was a legal action they were taking. They refused to show me anything and acted as if I had asked them to do something unreasonable. Finally, the leasing agent, Lizanne, stepped out and kindly asked me to talk with her privately. Nice though she was, what she had to show me pushed this scenario to the next level.
She pulled out the original lease. On it, my name had been scratched out in pencil and did not have any initials by it. I asked if this was legal and what exactly it meant. She said was that if she were handling it, she would not have used pencil. An accountant then came in with a couple of receipts. These were apparently supposed to prove that the house was in need of serious repairs. All I saw were numbers; no descriptions, not even the address of the place. They could have been receipts from anywhere. I was then told to go home and get my copy of the lease, as if they needed it to show that it was my name behind that line of pencil lead. When I came back, I saw the owner, John, pull up in his car. Finally, I thought, surely the owner would be interested in exonerating these erroneous claims in the interest of protecting his company. He never verbally responded to me and did not even make eye contact with me. His only word for the entire conversation was a short and terse «goodbye,» as I stormed out of the building.
Does this sound like a student-​friendly business? Ignored maintenance requests, doctored documents, rude and disrespectful dialogue, and a total lack of transparency? Knowing how they handle maintenance requests, I have to wonder how many of these so-​called «repairs» had actually been reported to PMT over the course of my lease and ignored. I am now threatening to file to small claims because they have done nothing to prove that they have not taken my security deposit and run with it. The biggest mistake I made was stepping into the building in the first place. Yours would be to do any business whatsoever with PMT.

PMT is one of the most unprofessional management companies I have ever dealt with. Scott Miller, the association manager, does not know anything about management. I suggest that nobody rent from any apartments run by PMT.

PMT’s services are unreliable and lukewarm at best. When you walk into the office, you have a 50% chance of being greeted by a receptionist, and a 50% chance of not being greeted at all because the rudest woman in the world (Veronica) is behind the reception desk. We strongly advise you not to do business with PMT not only because their property managers are rude and irresponsible, but also because of their failure to manage any of their properties in a professional manner. In perfect honesty, I am hesitant to make a formal complaint out of fear of retaliation, because thats how unprofessional this business is.
We were so excited to move into our new apartment in August, but when we walked in for the first time we noticed that the place had not been professionally cleaned or painted. It was full of dust and dead insects, the walls were scuffed and stained, and after we asked PMT to send in someone to paint over the ugliness, the painters only painted one room of the 6-​room unit. We were forced to dust, bleach the filthy walls by hand, and sanitize every surface.
A few weeks after we moved in, a nauseating smell began to waft from the vents. PMT’s maintenance professionals also smelled it and used odor eaters (an ineffective solution). Our property manager entered the apartment several times and claimed not to smell anything at all to the dismay of all roommates. The smell began to fade after a week, and we were beset with a brand new problem: an infestation of blowflies. (To anyone who understands decomposition, blowflies infest the dead bodies of animals or humans after about a week)
John, the owner and property manager was so positive that we were exaggerating the problem that he actually laughed at one of us who went into the office. We had to keep calling the office repeatedly to get any action on this matter. Veronica, the receptionist told us that we were probably just messy and that we should clean up a bit. 3 neat and tidy girls would not cause this type of rankness. 5 days later, we were so desperate that we called an exterminator ourselves, offering to pay in cash if only someone would come deal with the problem, as PMT was ignoring (and hanging up on) us. PMT’s emergency maintenance line is the sickest joke ever devised by man: you leave a message that you assume is classified as an emergency, and someone is meant to call you back. In reality, it’s the same office voicemail that they use, and the messages don’t get checked until someone goes into the office. Since PMT is closed on sundays and holidays, don’t expect anyone to help you until it suits them. Paying renters are clearly not important.
PMT’s system for filing maintenance requests is archaic and clearly inefficient. A maintenance request form was filled out and turned in with rent checks for the month of January. Of course, the rent checks were cashed, but the maintenance form was ignored. A month later, it was clear that no one had been by to attend to the repair issues. Upon calling to check up on the status, Veronica informed me that the form was «lost» because they have so many, and asked what the problems were. She asked about 12 times what unit I was calling about, and put me on hold about 3 times while I could hear her loudly smacking her food at the end of the line. How unprofessional! Upon her return to the line, she asked once again where I lived because «Maybe the problem had already been fixed.» If the problem had been fixed, I wouldn’t have called! Before I could finish repeating back to Veronica the rest of the list she had lost, she was already trying to hang up the phone. This is a behavior that occurs EVERY TIME one of us calls the office. Since the office clearly does not do work, it is confusing why she must hurry all phone calls before anything is solved. This is not the first time that our forms have been lost nor have we been treated in an unprofessional manner.
You might notice that PMT has almost the same number of 5-​star reviews as it does 1-​star reviews, and that the 5-​star reviews are usually only a few vague words of noncomplaint. For every 1-​star review posted, PMT creates a username to counteract it with a 5-​star review so that their overall rating stays in the 4 star range. Don’t be fooled!
We can only hope you’ll heed the words of so many unsatisfied renters and avoid working with or even considering PMT for your leasing, owning, or managing convenience.

Unorganized, unprofessional, ditsy bottle blonde Jackie Stone is a COMPLETE waste of time. Upon meeting with her not only was she rude not bothering to introduce herself but she stayed on her phone during the entire encounter. She graciously informed me after I had waited for 5 – 8 minutes for her to get off the phone that I had gone out to meet her for nothing as the place had already been leased she of course was unaware of anything continuing to show the place. She then went back to her phone, didn’t even bother to get out of her car.
Completely useless woman.

I’ve lived at Escalla at San Gabriel for two years now, and after this experience with Property Management of Texas, I will never do business with them again. My biggest complaint is that they take shortcuts and don’t listen to their tenants.
In my two years here, I’ve had numerous problems.
1. Parking here is ALWAYS an issue. They claim to have parking permits (even in the lease) and will never give you one. Frat boys are always parking in our lot to the extent that tenants will have no place to park. Multiple people have talked to both the owner of the complex and the management company and they simply REFUSE to fix it (even though it’s in the lease).
2. They like to brag about the pool area and the laundry unit on site, but don’t be fooled. The tenants here trash the pool and the machines in the laundry unit BARELY work. I’ve reported them broken several times and they continue to do nothing about it. There’s only 2 of each machine to begin with, but one of the washers is nearly always broken and the dryers don’t dry. You will literally have to run the machine at least twice for a normal size load, up to 4 times with towels or sheets. You will end up saving lots of money and time going to a laundromat.
3. BUGS! Now, I understand that some people who are really dirty get bugs. I am not one of those people (you can see every inch of my floor that isn’t covered by furniture). I’ve had continual bug problems at my apartment. Everything from roaches to horseflies to millipedes to ants. Once, I even found a preying mantis on my fridge. Oh, and don’t forget the spiders. I killed a wolf spider that was the size of my palm just a couple of months ago. I actually feel lucky that I never had mice (unlike my poor neighbor). When she found the mice, they bought her some traps and called it a day– they didn’t even prorate her rent. Just goes to show they don’t care about their tenants.
4. Repairs. These people will only fix things that will damage their property. I’ve called them out to fix the door when it was leaving groove marks in the wood, and they were prompt. They were also prompt when my A/​C went out the first time. The second time, it took them 3 days in JUNE and it still isn’t right (i can only put it so low). The first day I moved in the handle broke off the microwave and one of my drawers broke and they STILL haven’t fixed it even though I’ve put in multiple requests. You can trust Property Management of Texas to find the cheapest, quickest repair out there, one that probably won’t hold. up.
5. The company is now trying to raise the rent for these TRASHY apartments to $ 750. It’s nothing but BS– I pay $ 700 dollars and I’m paying more than anyone in the complex, even the people with the lofts. They are EXTREMELY unprofessional in their business practices as well. I’m pretty sure that its gonna take a lawyer to get my deposit back even though there’s no major damage.
I would never work with them again. I don’t want them to screw over anyone else the way they did me, so consider yourself forewarned.

Property Management of Texas made my worst renting experience in many years of Austin apartment renting possible.
The facts:
–In the process of two years, I argued over the following: a broken heater on a 40-​degree weekend, a barely-​functioning toilet (took two months to repair), my security deposit, a broken garbage disposal, whether or not I had sent in my rent check five days after the 1^st of the month (I had; they didn’t note it in their accounts).
My bad:
I tried to break my contract a few months early (I paid rent in full until the apartment was rented again) and it turned into a fight to get my security deposit back in small claims court for the six months following the original end of the lease. It should have been returned within 60 days of the end of the lease, and it wasn’t. Communication between us came to a screeching halt, finally culminating in me sending a certified letter requesting the SD which was also unanswered until two days after I filed a claim in small claims court and they were served. The judge said in the courtroom that the owner was in regularly…
Final opinion:
I had trouble communicating with both the front desk and the owner, John, especially after I tried to get my security deposit back. The front desk manager is very nice over the phone and in person but honestly I couldn’t get much «done» with her. She’s got to cover a lot of rear ends, so she’s great at what she does.
UT students: don’t rent with these clowns. Really.

Do not do business with PMT unless you are experienced in reality. You cannot hold them to normal ethical standards, and they are downright unprofessional.
My roommate and I decided on a property and were told the rent would be $ 425 per person per month. These numbers were repeated many times, and were officially recognized on two guarantor forms. Once we had turned everything required and signed the lease, our realtor informed us of a mistake. Turns out, she divided the total rent of $ 950 incorrectly, and rent was actually $ 475 per person per month.
We told her that we wouldn’t be able to pay this amount, but PMT would not let us out of the lease unless we left behind $ 1,000. Our realtor refused to admit that she had done anything wrong and even had the audacity to say «IF I made a mistake, it isn’t my problem.» In our conversation, she yelled at me, interrupted when I tried to apologize for losing my temper, and made threatening remarks about not getting out of the lease.
We are literally paying for stupidly trusting our realtor’s math skills, and PMT is earning money off their poor math skills.

DON’T JUST DON’T! RUN LIKE YOUR LIFE DEPENDS ON IT, WHICH IT MAY.
Owners, if you sign up with this sleazy and unethical management company, you deserve to have your properties condemed, or burnt to the ground.
Renters, this is your warning, don’t rent from them. Just don’t. You will look back on the year you live in one of their properties like a POW looks back at being held in a tiger pit with bamboo shoved up his fingernails.
They are evil and I hope Satan has a special place in Hell just reserved for them, or makes them live in on of their own units.

Deadbeat property management.
This company operates under three axioms:
1) The most minimal level of administration and cost
2) The lowest level of accessibility and accountability
3) The very borderline of legality
Points:
1) In 2008, all their records are paper-​based (no computer based records or maintenance). They have no verification of completed maintenance. They can be holding all documentation on a request and not know whether or not it’s been completed. When they need records on a property, they go to the backroom and pull out a folder, which may or may not have papers in it (often it does not, and they ask «where are those papers?»)
2) They are completely understaffed for a business of their size. Action is taken with such haste, that mistakes are often made, including wrong sized appliances, no diagnosis of problems, improper paint jobs, and no eye to regular maintenance.
(side note **speculation alert** I’ve become convinced that they assign maintenance requests to fictional maintenance people after they assigned a plumbing issue to a man named Mario. «Itsa me, Mario!»)
Examples (from a tenant perspective):
1) When we moved in, the appliances were filthy, the carpets had dead bugs on them. A washer/​dryer had been purchased, but there was no dryer vent installed in the laundry room and the dryer was of the wrong type (it was gas, but the outlet was electric).
2) Sewer gas has been leaking up through the kitchen sink for a month. When someone (not a plumber) finally came out to fix it, they vacuumed out the pipes with a shopvac and left. It took 5 minutes, which would be great, but it didn’t fix the problem.
3) For each maintenance request I’ve made (broken refrigerator, jammed back door, dryer vent, sewer gas leak, malfunctioning electrics), I’ve had to make it multiple times to get it fixed.
For tenants considering renting, and property owners considering using a management company, I highly recommend against using Property Management of Texas. The property will be neglected, the tenants will be ignored, and action-​items will need to be backed up with threats.
For those of you considering PMT for your own properties, keep in mind that lack of maintenance lowers the rent by several $ 100s of dollars a month. Whatever you think you’re saving, you’re actually losing by not going with someone who takes proper care of the property.

BBB rating is unsatisfactory.
Worst customer service of any business, in any industry that I’ve ever encountered.
I would rather stab my eye with a scissors than continue doing business with them.
My perspective: I am a property owner who hired them to manage my rental house, located near Highways 290-​E and 130. They do no return phone calls. Period. Calls for simple questions. Calls requesting service. Simple mispelling corrections. (Yes, they are unable to spell my name after I’ve told them verbally twice, and in writing once.)
Pros: They collect rent and send checks regularly. (That’s the one good thing.) The girls that answer the phone are friendly. Another plus is that they work for extremely cheap. I don’t understand how they even make a living by collecting 7% on the monthly rent.
More cons:
They violated their own contract by not completing a «make-​ready» within 30 days of the tenants moving in. A make ready involves changing the lock and miscellaneous fix-​ups. The friendly girls that answer the phone (mentioned above) don’t have access to the database or any information that can answer your question. All questions are deferred to the owner, who doesn’t return calls. When the house became vacant again, they did not put it on the MLS. Their real estate agent gets lost on the way to your house, 2 days in a row. How can they make it in real estate? Get a GPS or try google maps. For all of you with Texan pride, the owner is a native-​Californian.
I find their disrespect and lack of customer service too overwhelming to continue doing business with them.

Want some snake oil?
Very underwhelmed with one of their agents, Susan Glover. She didn’t answer her phone professionally when I called about one of her listings on austinhomesearch, acted surprised that I wanted to see it, informed me that she already had one application, then expressed more surprise and confusion if they were to receive multiple applications. Uh, really?
She vaguely said that I could come to an existing showing she’d lined up for other clients. At least she was there when I did arrive, but she quickly informed me, and another gentleman, that the property had been re-​listed at $ 1395. I showed her my MLS printout with it listed at $ 1095. She shrugged and said that the owner had decided on the higher price and that was the expectation. So, that’s an extra $ 3600 a YEAR to pay in rent? To me, this seems like they were taking advantage of a property owner who was using their company for the first time, out of insecurity. Citysearch has 4 reviews saying that these people suck at maintenance requests, and I believe it.