Public Storage

Jacob Mortensen, the Public Storage district manager is a BOZO and I would highly recommend steering clear of ANY Austin PS properties. He just charged me a $ 21.80 late fee on a 3.87 balance that was the fault of Public Storage. I moved in on ¹²⁄₃₁ and paid for the first month. PS left a balance of $ 3.87 due January 1… THE NEXT DAY! Why not just collect it the day before? No, then you wouldn’t be able to defraud people by tricking them into a late fee!
Mortensen, who I have never met or corresponded with, sent me an email saying there was an urgent problem with my unit and I should contact them immediately. Fire? Water damage? I replied to the email and the email bounced back as undeliverable. SPAM ALERT! No, this is there method of making sure they can scam you out of a late fee.
So today ¹⁄₃₁ I had to make a payment of $ 3.87 and tomorrow 2/​1, I make my regular payment. That is insanely stupid for a business. They won’t even take my rent payment for tomorrow today. What a screwed up place.

At the last minute, we decided to put our miscellaneous stuff in storage near our house to make our big move easier. Shone was so helpful and friendly! He really knows his stuff, and gave me lots of helpful tips which i really appreciate. He even got me a very open and visible unit in case I was there at night for safety reason, how sweet! I was very impressed and enjoyed chatting with him too!

Always a clean place. Everybody is so helpful and friendly. Shanna and Shone are the greatest!

Shone was amazing! He was so kind and helpful and made sure I got exactly what i needed! I can tell he goes out of his way to make sure his customers feel comfortable with the unit he rents them. He also had some suggestions to keep the unit free of moisture which was important to me because of what I am storing.
Shone is my favorite and Public Storage is lucky to have such a hard worker!
Nicole Easley

Great customer service from Shone. I will recommend this place to anyone. Very easy and convenient.

I needed some storage space so I checked out Public Storage’s $ 1 deal… I reserved a storage unit online and the «total move-​in charge» was, with admin fee, $ 25 for the first month. This doesn’t sound like a $ 1 deal… I then went to the storage office to sign the paperwork and then the deal went bad… Suddenly, I was informed there were «extra» move-​in changes that weren’t mentioned when I first made the reservation…
First, they charge you for their special built-​in door lock that you’re forced to buy, because regular padlocks won’t work on their doors. Something that should be free or under $ 10 — they charge $ 21 for the lock…
Then they put a big piece of colorful paper in front of me that said something about insurance. I said I don’t need insurance, because the items I’m storing aren’t that valuable and I already have homeowner’s insurance that would cover the items. Nope, they said I must buy their insurance to rent their storage units. This was another $ 11…
So, my «total move-​in» charge ended up being $ 58. Not the fantastic deal it started out to be… The staff was nice and quickly checked me in, but these extra «unknown» charges spoiled everything…
If they want to add all these extra fees, like overpriced locks and forced insurance, then these charges should be listed and «clearly» listed before and after you make a reservation for a storage unit. Definitely misleading and unethical…

Shon and Shannon are awesome I was having a bad experience and because of them they made everything okay for me I would recommend them to everyone I know go to public storage and work with Shon or Shannon and you will be taken care of.

Shanna is great at this property! Very professional, thorough and friendly. She made my move-​in process fun. Thanks!

Shone and Shanna were incredibly personable and helpful. They took excellent care of us and worked with us to find just the right unit at a price less than what we expected.

Couldn’t be more pleased with the customer service! Adrianne and Shanna are amazing. They have been helpful and show they care. What a great experience. Very impressed with the service and professionalism.

Shanna is great! She helped me with everything from boxes to selecting the correct size unit, smaller than I thought. I have been very happy, but especially impressed by her customer service!

Don’t do it! My husband and I combined households a few years ago. We rented a unit at this Public Storage to store our excess stuff until we could figure out what to keep. We considered it an «offsite basement» at a reasonable price.
Now fast forward a few years. They have raised the rent every few months to the point where we are almost paying double! They are even charging us $ 6 more than their normal rate (and I don’t mean the «move in special rate» that is $ 28 less). I guess they figure existing renters will pay more to avoid having to move their stuff. So much for customer loyalty. The longer you pay them rent on time, the more they charge you.
On the plus side, the facility is clean and our stuff has remained safe and dry.

Shanna is the best… can’t go wrong here, clean, well lit, everything in top form and the customer service second to none.

They have the best service. Always on top about keeping the customer satisfied. The property is well taken care of and is never messy. The bathrooms are also very clean.
Meghan, Shanna, and Heather, they always have a great attitude and can help anyone with any questions. Good job girls you deserve this 5 star rating.
Your friend, Justin Carey

I thought it was fine, They were helpful. However, I only used the space for a short time, so I can’t address a rate increase.

We used this location to store some things while trying to sell our house. Well, 1 – 3 months turned into a year and a half! We picked Public Storage primarily because they had the lowest rates in our area. Over that year and a half, they managed to nearly DOUBLE our rates. Every couple of months we’d get a notice that it was going up $ 10.
Recently, we decided to pull our things out and cancel our storage room. While there, we met one other couple moving their things out for the same reason we were. We also met another couple literally moving their things 2 units down. They told us that as long as it’s been Public Storage, their rates go up every couple of months. When the rates get too high, they sign up for a new unit (at the original lower price advertised to the public), move all their stuff, and start over with the lower rate … only to repeat the process as Public Storage continues to raise rates every month. This feels eerily like a scam to me …

This is no longer Shurgard Storage. When it was, it was terrific. For many years now, it’s been a Public Storage facility. Woe to anyone who uses it! When I started off with Shurgard, the customer service was terrifc and the prices were reasonable. When it changed to Public Storage, prices when up hugely and regularly, the insurance plan changed frequently, and the Public Storage staff were rude and, at times, deceitful. Case in point: I was abroad, with my things in storage, and a friend came to check on them; the front desk person told her I was overdue in my storage and that if she didn’t pay immediately, they would throw away my things. This was a lie; I had my bill automatically paid out of my bank account every month. She paid, and when I discovered this, I told Public Storage they owed her a refund. THEY REFUSED. They also refused to apologize. From Afghanistan, I had to go through the arduous process of finding out how this happened and then turning my bill pay off for one month and then back on (which is not easy when Internet access is iffy). The staff flat out refused to give me any contact information for corporate headquarters, so I could complain to higher ups. And then, just a few months later, THEY TRIED TO GET MY FRIEND TO OVERPAY AGAIN! In short — don’t ever use Public Storage. Stick with locally-​owned businesses, with owners who are easy to reach.