Public Storage

Awesome people and a great facility Dawn and Erika were so accommodating and helped us find a good deal and suggested some useful products. When there was system issue, they helped us find a great deal. My first time with renting a storage and it was very comfortable experience Would definitely recommend. Dawn and Erika are the best

We were not able to close on our house until a month after our apt lease ran out, so we had to put out things into storage and stay with family until closing. I made online reservation and appointment with the Public Storage on Research Blvd, which was so easy and convenient to do. It then generated an email with all the information I’d need to come in to get my unit. I’ve never used a public storage before so did not know what to expect. Dawn, Sean and Erika are so nice and helpful and explained everything to me! I was able to get my unit, passcode, lock and key (which I keep forever :)), and was able to move my things in that day. The hours are very convenient and come and get things as we need (which was so useful since I needed to go back to get more paperwork in storage that I needed for house closing). I really like this place and will use it again in a heartbeat if I ever need to store again. I highly recommend them.

Erika, Tracey, Dawn, Sean have always been a pleasure to do business.
They are professional and have positive attitudes.
Great place very clean and easy.

Dawn at Public Storage (property 20 199) turned an awful rental experience into a wonderful one. After a bad experience moments earlier at U-​Haul at 6610 Burnet where they tried to actually rip me off, Dawn had the unit I wanted, at the price I wanted, and with no hidden fees and cost. Look forward to working with the staff in the future.

Leased here twice during the last 3 years. Just moved back towards San Antonio and vacated this last week. The staff is great. Especially Tommy. I will miss his always professional, yet friendly demeanor. Thanks and good teamwork guys, my best to you all there.
Scott H.

Dawn was very helpful and knowledgeable when helping me select my storage unit. Looking forward to working with the team in the future!

Vanessa was so extremely helpful with making my storage experience quick and easy. She was easy to talk to and very friendly and made me happy about my decision to go with Public Storage. This is my second time using this storage facility and I will never go to another company! Very secure, safe, and friendly!

Sean was great helping me select my storage unit. Very perfessional, helpful, and quick. Highly recommend this location. Later on when I was moving my stuff, Dawn helped me out before I even spoke up to ask for help. Great staff and clean location.

This Public Storage location is great! The team was super helpful, SO nice and not at all pushy. They helped me pick out a unit without trying to upsell. I went twice and Sean was very patient with my questions. Erika and Dawn are also so nice and helpful.
This is my first experience with storage, and I’m happy so far! The facility is very clean and new. It also has good security with codes for the gates (in and out) as well as the elevators. I have no complaints!
The only thing to be aware of is some of the one time costs like a lock (if you don’t have a cylinder one already) as well as an admin fee, which totals around $ 40-​$ 50. You get to keep the lock however and you don’t have to sign a lease – it’s all month-​to-​month. Someone in a previous review mentioned having issues with insurance, but I printed out a copy of my renter’s insurance policy after double checking that storage was covered. I gave a copy to the staff and that was all I had to do.

Completed the online reservation because it meant getting the first month for $ 1 plus a $ 24 admin fee. Got a call back confirming right away. I mentioned needing to get a lock for the space before I came to do paperwork and bring my things. The woman that I spoke with acknowledged me saying I needed to get a lock. The place is very nice and seems to be secure. However, when I got there and as I was being shown the storage space, I was told that I had to purchase a lock from them for $ 20. It wasn’t a regular lock that I could use on pretty much anything in the future, but a tumbler looking lock that fits within their door mechanism that they have built in to the doors. Then, we get back to the office and I am told that they require insurance. I explained that I have renter’s insurance. I am told that until I can provide proof that it would cover off site storage, I have to buy their insurance. Another $ 11 for $ 3000 coverage. The things I was storing are not worth $ 3000. If I bring proof, then they can see about cancelling their insurance policy. At that point, I was disenchanted with the whole thing and just decided to purge more or find any other alternative. Just be aware that what you are quoted online and not told over the phone will begin to add up when you get to the facility.

Erika and Dawn were very friendly and helpful when it came to knowledgeable information about the storage. Erika reassured me about how safe my belongings were in the storage because of the high security of the property. I also thought it was neat the way the light work in the buildings The best service I have ever experienced for this type of service. Highly recommended.

This location was exceptionally staffed and managed. Both Dawn and Sean were extremely friendly, helpful, knowledgeable and courteous. From booking online to moving it, the experience was smooth and stress-​free; they even followed up my booking with confirmation and welcome calls. The location was clean, well-​equipped, well-​lit and well secured.
The only niggling issue I had were the «hidden» charges that offset the 1^st month’s $ 1 free. While booking, the website showed $ 1 for the 1^st month + $ 54 per subsequent month, but didn’t mention other charges and fees, like a lock fee, admin fee, insurance, etc., that brought the 1^st month’s fees back to $ 57. PS should make this clear up front.

Dawn, Erika, and Sean were great! Dawn helped me find exactly what what space I needed. In addition, she showed me the facilities which were new and impressive. Once i decided that is was the right place for me the paper work was quick and easy and the information was laid out to me very thoughtfully.

Dawn and Amy were great. My boyfriend and I went in to open a storage unit and both Dawn and Amy made the process very easy. They gave us all of the information we needed to maintain our account as well as our storage unit. They also reassured us that we made the right decision in choosing Public Storage. Happy customers here!

Went to pay my bill, and Dawn was wonderful even though I store my stuff at a different location, she took the time to take my payment and answer some question I had. Customer service was awesome. Refreshing to see that people have customer service skills and will take time for their customer.

Cindy was so helpful, friendly and professional getting me signed up for a transfer to a larger unit. The climate controlled building appears to be clean and well-​maintained.

Even though the rating I gave to this place states «Meh, I’ve experienced better», it is not completely true as this is the first time I use services like this.
Now, the biggest issue I have with this establishment (and probably with all Public Storage franchises) is that, nobody tells you is that one MUST buy insurance. Not only that but, the insurance they provide, costs more per month than the actual rental and they do not give you a grace period to look for alternatives. The moment you sign your lease, you need to have provided insurance; I’d be sort of OK with this shall they had told me in advance about this requirement in order for me to come prepared.
The following is specific to this location as, it is advertised as climate controlled. I wonder if they went completely literal and they are controlling for Austin, TX’s hot climate. Every time I have come here, I try to be as efficient as possible as to do the fewest runs from my car to my storage unit. In spite of that, I always need to freshen up at home after visiting this location.
At the moment, I can’t give them only one star because, despite all of this, I am staying for a few months however, the next bad practice they pull on me, I am vacating and updating the star rating to one.

UPDATE: Just as a heads up, Public Storage in general seems to be doing this thing where 6 months after you sign paperwork, on the dot, you get paperwork announcing a rent increase. It happened to us at the Oakland, CA. unit we had as well, which makes me think it is some kind of national policy. It’s not a huge change ($ 5.00 in Oakland, $ 6.00 for our smaller unit here) but it is still annoying. So if you are considering a storage unit keep that in mind.

Jackie was awesome, I had to close the account as I didn’t need one any further and she helped me with it. She was promptly answering all my queries.
Thanks !

I recently relocated to Austin from the east coast, so I don’t know my way around. I made a reservation at one location but showed up at another. Tanya was so helpful and was honest about the other property. She informed me that I couldn’t get a climate controlled unit where I had the reservation. She was able to work her magic and transfer my reservation and gave me a great price on the right size cc unit. She was thorough and explained everything. She even showed me the unit I was being assigned. Aka in all a great experience. The property is very clean and the security seems quite good. I recommend Tanya and this PS property.