Reyes Tree Service

We hired Mr. Reyes to cut down and remove a tree that had become a hazard to our new roof and home. He was quick to come out and give us a very fair estimate, $ 700 to remove it. My husband offered $ 650 cash up front and Mr. Reyes accepted this as he said he needed it for a bill. On May 13, 2015 Mr. Reyes came to our home and collected his full payment and signed an agreement stating that he would remove the tree on or before May 19, 2015. This did not happen. He did not show up finally until several days after he stated on his signed agreement. The tree was eventually cut down, but no clean up was completed and one section of the tree stump was still so large that it had pre-​cut marks to cut it into thirds, but this was not done. After my husband attempted REPEATEDLY to contact Mr. Reyes about removal, the only things that were achieved were very rude text messages from Mr. Reyes stating he was «trying» and several promised dates of removal and obviously no work done on the job. We tried to be very accommodating, as there was a huge storm in our area during Memorial Day weekend. We knew he would be busy and even though the job should have been already completed prior to the storms, as my husband owns a small business himself, we were sympathetic. It is now June 15, 2015. Over a month from when he collected his payment in full and today was yet another promised dated of removal of the giant tree still in our yard posing a hazard for insects, mosquitoes, snakes, small rodents and for our two dogs. I obviously could not take it any longer. I took a day off of work (lost money because of it) moved the tree into a manageable area so that we could have it removed, cleaned all of the brush while my husband was working his job and I have sent Mr. Reyes confirmation of the same and that he is no longer welcome on our property. Mr. Reyes has no concern for other people’s time or circumstances, he has no concept of how to be an honest business man who upholds his word, and while we were still sending cordial texts to try and get him to fulfill his end of the bargain, he was also rude and abrasive; all of this from a man who wanted to run for city council of my neighborhood. Please think several times over of even hiring this man and his company to remove your tree. The price may be nice, but that’s about the only thing.

I had a very good experience with A. Reyes Tree Service. Edward and his men did what they said they would do and gave a good price.
Recently Austin, but especially some neighborhoods around Manchaca Road were hit by violent storm that did quite a bit of damage to the area. Our neighbors red oak was pulled out of the ground and fell onto our heavy duty swing set and our two of our oak trees. Edward as well as quite a few other tree service men came by to bid on the job. I chose Edward and his crew and I’m glad that I did.
I had read his reviews from the past. There were bad as well as good. He explained to me that he was involved with a groupon special and was overbooked. I told him what I expected and he was very responsive. Edward and his crew got the tree cut down and hauled it away and cleaned up the back yard. I am very pleased with his service and would use A. Reyes service again.

overall i had a great experience with Reyes Tree Service. we had initial trouble trying to use our groupon only because their groupon response was huge! i waited a few weeks, and then was finally able to schedule the work needed to be done. the crew was on time, and completed everything that had been talked about during the initial visit. i was happy with the service they provided, their efficiency and the clean-​up. the owner of this business was an interesting person to talk to. he is active in the area community and has done pro-​bono work for some organizations in need. that certainly raised my interest in doing business with a service that is giving back to the community!

Unresponsive owner. I knew it was a bad sign when I had trouble even getting Edward to come out to give us an estimate. He finally did come out, but after two weeks of attempting to schedule the actual service, I’m throwing in the towel and contacting Groupon to get a refund. Lesson learned: don’t purchase services like this through Groupon.

Groupon tree trimming experience:
Scheduling took a bit of work, but when the crew showed up (Albino & Cruz), they did an excellent job cleaning the dead limbs, raising the canopy, and shaping the 3 mature live oaks and 2 tall cedar elms on our property. They were real professionals in climbing up the trees, making the cuts with chainsaws, and painting the wounds. I’m amazed at the results and would highly recommend Edward Reyes Tree Service. Their prices, with the Groupon coupon, beat all the other quotes I received.

Also a terrible experience:
Purchased a groupon through this company in August and regretted it! First of all it took OVER a month and a half to simply get a date for an ESTIMATE on the tree trimming work that we needed. When Edward Reyes (owner) and his father came they seemed nice, however, their prices were high compared to tree trimming work I had in the past. No worries, at least I had a groupon right – wrong! He originally quoted $ 225 to trim a small oak tree in the front yard and several higher prices for the rest of our yard. When we let Edward know that we were just be trimming the tree in our front yard – suddenly it cost $ 330 for that same tree… wow, pretty shocking. When we described that we were not happy with these bait and switch tactics and that we’d like our tree trimmed for the original price he quoted or get our money back he just told us to go to groupon to get our money back. Terrible customer service. I still could not believe that he would charge $ 330 for a tree we were able to get trimmed for $ 150 by another company just last year. I contacted groupon to get my money back and am upset about the time and inconvenience this company has caused us. Beware, the company changed their name from REYES TREE SERVICE to AUSTIN TREE PROS I suspect for the bad reviews as well…

I had the opposite experience with this company. I notified them that they missed a major limb hanging over my roofline two days after I paid them. At first they said they would take care of it but they got so busy with the groupon offer that they ignored my calls. I finally got them to answer my call and they said they would be out over Labor Day weekend to take care of it. They never showed and never called. Again my calls went unanswered. After I emailed the company and said I was going to ask Groupon to refund my money they called me right away and gave me their next available appointment which was 5 weeks away. My appointment was Oct. 25^th and when I called them on that day to be sure they were coming Edward said they would be out to look at the limb and figure out what the charge would be.
I’m done with this company. Groupon refunded my money.
Terrible customer service. Never ignore a customers phone calls!!!

I am so pleased with the service I received from Edward and his team of professionals. I am a relatively new home owner and I’ve never had to have a tree removed before so I was very nervous about it. I interviewed many companies and did my research, but in the end I was thrilled with my decision to use them. First of all, I had initially thought that I had just needed to have my tree trimmed because of die back. Several companies had mentioned that I probably should take the whole thing down because they thought it was dying but they weren’t sure and they would do whatever I wanted them to do. I didn’t really listen because I felt like they were just trying to up sell me. When Edward arrived at my home, he took the time to explain to me that it was very important to take the whole tree because the roots were rotting, and if I were to just trim it, the shift in weight could cause it to fall over and it could hit my house. At that point, I knew that his first concern was for the safety of my home and family and he wouldn’t just tell me whatever I wanted to hear in order to get my business. Edward was very sincere and really worked with me on price to accomodate my budget he even added a credit card reader so he could accept my preferred method of payment. He got me in right away because I was worried that some of the dead branches would fall and it was a safety hazard; and when it was done, I could see that the roots were completely rotten and that he was right. His crew was not only fast, courteous and efficient; they also did a thorough job of cleaning up after the work as well. I feel that they went the extra mile for me and I would use him repeatedly and recommend them to friends.