Samuels Diamonds

I’ve purchased beautiful custom diamond earrings here before, great quality. But I’m writing this review about a recent unfortunate event that the manager helped me through.
Let me briefly explain… I had the prongs on my engagement /​wedding ring tipped at Samuel’s and 2 weeks later I had a side diamond fall out. I was devastated! I went in and spoke with the manager, Jeff, and he was very kind and reassuring. He helped me find the perfect diamond replacement and offered a terrific price (I had gotten an estimate from another jewelry store in town so I knew that the near perfect diamond he had ordered was a good deal). He also covered the cost of replacing the broken prong and gave me a free appraisal from a GIA certified appraiser.
This was a difficult and upsetting occurrence that was handled in a very professional way by the manager. Jeff went above and beyond the call of duty.

Ring shopping can be hard. And navigating the purchase can make it even harder. This was NOT the experience my fiancé and I had at Samuels Diamonds last weekend.
Jeff and Jeannette were great. They listened to what we wanted and didn’t have any other agenda other than helping us find what we were looking for. We felt comfortable and it was an overall pleasant experience.
The price was right and fair. They even got the ring sized that day (within just a few hours). Ultimately, we spent about an hour there, found both of our wedding bands, and we’re happy with everything.

We have been coming into this store for the past year on the long journey of finding my fiancés engagement ring and subsequent wedding bands. Duke has been there with us every step of the way from day one. The above and beyond service that he has shown us through out every single visit has made him the only jeweler we will ever use. Whenever asked by friends or family for a reference we will always recommend they go see Duke.

We want back to that place where I bought my fiancees engagement ring looking for our wedding bands. Even though they had plain bands (no diamonds) on their website, when we got there they had nothing like that. Also the affordable options on their site were no where to be found.
For me, the men’s bands were way too much for what I was getting. The minimum price they had was about $ 1000 which just seems crazy to me for a band (typical guy mentality).
For my fiancée, the bands with all the diamonds really detracted from her beautiful, elegant and simple engagement ring and cost a LOT of money. We left there and as a shot in the dark went to Samuels Diamonds on the way home. What a lucky shot that was.
As soon as we arrived Jeffrey, the manager, greeted us and listened to what we wanted. He had no interest in trying to up-​sale us and took us straight to wedding bands. He looked at my fiancees ring and showed us something that went perfectly with it, then produced something for me that was perfect as well. He even offered to clean and polish her ring. All in all we were out of there within an hour and had exactly what we envisioned for a very modest price.
I can’t tell you how easy the whole experience was. Jeffery was very knowledgeable, had no pretense and gave us exactly what we were looking for — and a great price. If I had it to do over again, I would have gone there for the engagement ring too… You can’t go wrong with Jeffrey and Samuels!

Stopped by for a routine cleaning. Duke was very helpful in keeping me company while my ring was being polished. Mentioned my anniversary in May. He showed me some great options to update my look. Will definitely be sending my hubby in to take advantage of the great deals. Check back for an update in May. I Also liked the selection of watches for the hubby.

Picked up my anniversary band from being resized. Jeff the manager worked hard at finding my band for my husband and they managed to keep it all a secret. Jeff have us such a great price, and as always, amazing customer service. Very pleased and will continue to buy from Samuel’s.

Knowing a little bit about diamonds I came into Samuels on a mission and not wanting to be pressured into anything. I walked in and was greeted by Duke and he made me feel so at home. It was a relaxed but informative visit and I was so happy with my purchase. I will definitely come back here for all my purchases and only speak with Duke. If you need a well knowledged person but are a little on the fence about buying, go see Duke! He’ll take care of everything and make you feel so comfortable.

We bought my engagement ring and our wedding bands from Samuels in 2006 from this location and I’ve always had exceptional service. I actually have moved away from the Austin area and found that I didn’t have a Samuels near me anymore. When we went down to visit family in Austin I was able to bring my rings and have them inspected by the jeweler same day. Duke, Jeff and the jeweler were all so professional and fun that I will still make a point to go back to them every time I need my rings inspected and for my future purchases.

Thanks to William «Duke» Ross we were able to find a ring that was unique and within my budget. He made the process easy and took all the stress out of it. He also made it a point on his day to contact their person to have the ring appraised. I would definitely recommend him to anyone who is looking.

First time here and first time into a jewelry store in quite some time. I was pleasantly greeted by Jeanette who right away made me feel welcome. William «Duke“Ross came and showed me a ring that I fell in love with. At no time did I feel pressured or forced to buy something I didn’t want. I actually went on my lunch hour to «just look». I would definitely recommend Samuels Diamonds. And I will definitely be back to shop with both Jeanette and William. They were wonderful!!!

My husband and I just stopped by a few days ago, not really intending to purchase, BUT, I saw a beautiful diamond ring and after speaking with Duke, and his willingness to negotiate and give us the BEST discount on the price, we walked out with our new diamond ring!!! Very pleasant experience… professional and courteous personnel… We will be a repeat customer in the future!!!

Out right deceived! Throughout the entirety of my transaction I talked about a lifetime warranty and the sales person concurred with me. 6 months later I come to find out that I had only purchased a 3 year warranty (apparently they didn’t even offer a lifetime warranty at that time — which blows my mind because had I known it was only a 3 year — i would have NEVER purchased it). After I discovered this I contacted customer service and was met with complete lack of compassion and down right rude agent (Linda); who told me «well, she reads what she signs». The worst $ 5,000 purchase I have ever made. Avoid this place like the plague, unless you enjoy being ripped off.

Giovanni was extremely helpful and polite. The whole staff there is great and they make my purchases seamless.

Duke has done it again! Excellent service and he knows the jewelry I like. If you’re interested in an excellent buying experience, ask for Duke. You won’t be disappointed.

Duke helped us from day one and I couldn’t be happier with my ring. Although the special order process took longer than expected they kept in contact on what was going on. I still get my ring cleaned on a regular basis and DUKE is always there to help me out and brighten my day!

These guys and gals know how to take care of their customers. From the moment you walk in there is always someone to immediately provide assistance. All of the people, especially Duke, are very knowledgeable and helpful. When my diamond was lost, they replaced my diamond (in fact I got a larger one back from them) at no cost to me. Well done to the staff and management at Samuel’s Diamonds.

I have purchased jewelry three times here so far and each time has been a pleasant, no pressure experience. Today I went in to get a small diamond replaced on the side of my fiancé’s wedding band. The gentleman I had the pleasure of dealing with was Jeffrey, the store manager. He told me that typically it would take a few weeks in order to get this type of insured work done however, with my wedding being less than a month away not only did they take care of it today they did it in less than an hour. Jeffrey did not try to «nickel and dime» me and was very pleasant, attentive to my needs, and a real pleasure to do business with.
I also had a question about a second ring to purchase and asked for his suggestions that would match the primary ring. He presented me with an option, well priced and stylistically similar to the engagement ring which I decided to buy as a surprise for my fiancé. They got this ring resized also today (again, within an hour) and were happy to help me. I will continue to use this Samuel’s Diamonds store for my jewelry purchased and will encourage other Unilocalers to go here as well.
Jeff, thanks for your help today buddy, you’ll see me in the store again. His service and Samuel’s quality products have made me a repeat customer.

I made my very first visit to Samuels Diamonds for a watch «repair» today and was warmly greeted by the store manager, Jeffrey. I was having trouble with a watch that was not purchased from Samuels and only ended up there after the store from which it was originally purchased was unable to help me and suggested I visit a jewelry store instead. This Samuels is in my neighborhood and I pass by it frequently but have never gone in until today. Boy am I glad I did! They happily agreed to take a look that the watch and then promptly fixed it. If this is the kind of service a non-​traditional customer receives, I can only imagine how they make their jewelry-​buying customers feel. I definitely won’t pass it up in the future when I’m in the market for jewelry! Thanks, Jeffrey… you’re the best!

Fantastic service and selection from Duke today! We originally went in to get a ring sized and had so much fun we started looking around and decided to add to my wedding set. What an awesome day and what a beautiful ring! I’ll add a picture when it comes back from sizing. xoxo Duke — thank you!

Samuels Diamonds has great jewelry for great prices. The staff makes you feel important and they are very friendly. No pressure sale tactic and always attentive. I absolutely love visiting the store and talking with Duke and James. They are very kind and knowledgeable jewelry salesmen. They also show me something I love and that is perfect for me or to gift. Visit this location (Gateway).