Sherwin-Williams Paint Store

Went here to get some matching paint for my new to me house. I wanted to stick with same brand to ensure a good color match. Went early in the morning and it was quite busy (the pro painters stock up in the morning for the day, little did I know) Anyway, after about 10 minutes I was helped by Shirley. She was great and was busy working the phones and helping me. Very hard worker who deserves a raise if you ask me. She entered the paint info in, said it’d be a 10 minute wait. 7 minutes later my paint was ready. They get the under promise and over deliver line, which is great.
Was a little disappointed that they wouldn’t honor a coupon for 30% off even though it said nowhere on it that it couldn’t be used for that specific paint I was buying. I paid and was on my way. Few days later after I filled out their survey I got a call from the manager offering to let me use that coupon. I don’t show it back in my account yet, but am sure it will come in, I will update my review if it doesn’t. That is good customer service. I just bought a house… if it weren’t for that I would probably consider getting the rest of my paint elsewhere, now I know where to head and spend my money.

They always do a good job when I go in knowing what I’m looking for. I went today to match some paint from the exterior from my home. The guy told me it would be an hour, so I left, came back in an hour and it was done. It was done, it was the price I was told, and the color he mixed matched the chip that I brought it. The only reason this isn’t 5 stars is because of the hour wait with no explanation. There were only 3 of us within the store. The sales person made sure to ask if I needed a brush, bucket, stirrer, etc. They had some wood putty in stock so I didn’t have to make another stop on the way home. It was an easy trip and I appreciate that.

Just my luck I get the guy that doesn’t know anything about paint. don’t be in a hurry it took a half an hour to get a gallon of paint what a shame I won’t go back there again…

I wasn’t very impressed with their customer service. When I went in there I was the only customer for 5 employees. They asked me what I was painting and what color I wanted and got me my paint and out the door really fast. But they didn’t offer me options of the different types of paint or time to think about what type of paint I wanted. They gave me the most expensive paint without asking me if the price was OK.
On one hand, I should have spoken up and asked for a list of the different types of paint and price checked it, but on the other hand they really should have offered.
I felt like I usually do when I go to male-​dominated businesses (car mechanic shops, etc.), where the mentality seems to be: «Oh look, a woman! Let’s take advantage of her ignorance and overcharge her.»

Thorny moral dilemma, how do you review a place where you have had the worst and the best experiences? I will review this location, which should get 5 stars, and knock off one star for the company as a whole, mkay?
As a long-​time fan of Sherwin Williams and someone unable to make up my mind, I spend an inordinate amount of time buying paint. I went to the Burnet location when we bought our house to buy many gallons of paint. The guy behind the counter basically ignored me while he chatted with his co-​workers and actually said, right in front of me, «I fucking hate this job, I can’t wait til I get off. (turns to me) Can I help you?» Probably not.
I decided to try my luck at the Braker location, where I met Justin. Not only was Justin helpful, knowledgeable and insightful, but he also understands the relationship between colors and how they can define your home. He helped me pick out 8 colors (and mixed many samples of «what-​was-​I-​thinking») that make me happy every time I walk in the door.
I can’t say much about the other employees, I will wait until Justin is available to help me, but I believe he is a manager of some sort, so if he trained or hired them, I’m sure they’re good. It’s so rare these days to find someone who enjoys what they do and has the skills to match, so if you’re in need of some paint, skip Home Depot and come see Justin.