Sherwin-Williams Paint Store

I didn’t go to this Sherwin-​Williams expecting to give it a review at all, let alone a 5-​star review, but I received a top-​5 all-​time customer experience from any store I’ve ever been to anywhere. The only other place where employees just seemed so over-​the-​top friendly and overly accommodating is the Aztec Lube in Eden Prairie, Minnesota. The guys working on this particular early Wednesday morning were eager to greet me, were able to use an old photo of a paint lid from 2007 to match my house color, gave me a discount I didn’t even know about, and happily carried the paint out to my car, all with giant smiles on their faces. It was almost like they suspected me of being a secret shopper or something, everything just seemed too perfect.

Csongor was really great about opening my new account. He was very interested in finding out about my company and what would meet the needs of my business. I highly recommend this location everyone was very professional and accommodating to my needs. This is my new paint store
Action Contractors

Definitely recommended. Good paint, good service. Returned my money on an untinted bucket of paint after 7 – 8 weeks with no kickback whatsoever. I’m a fan.

My wife and I decided to check out the paint sale today that SW keeps advertising on TV. It was early on Sunday morning, so there was only one other customer in the store. There were two employees on the floor, and only one was taking care of the customer. The other was standing around chatting and texting on his phone. My wife and I just bought a home that needs some work. We need about 15 gallons of paint and are a little clueless as our last home required almost no work.
After about 10 minutes of wandering around the store looking obviously perplexed at all of our options and needs, we got fed up and left. Only then, on our way out the door, did either of the employees express any interest in us. I’ve heard good things about the paint itself, but we won’t get to find out.
We received better, and a more personable help at the local big box store which surprised my wife and I considering this store was set up like a design center that you would see when building a new home.

Good 40% paint deal once a quarter. Sign up for the emails if you are doing a big project. Service was good during our large painting project. We did have to go to some trouble to run around town to get enough of the high end paint base for our house. I guess they don’t stock a lot of the type that we wanted.

Great service from assistant store manager Ruben

Christ almighty. Here I was thinking I could just drop in and buy some paint for my new apartment. It took me about ten minutes to pick out my products, and then an extra 50 minutes for them to mix the paint and ring it up. My cashier spent at least 10 minutes struggling with the register. Nothing wrong with the employees here, but it shouldn’t take an hour to buy paint. I have stuff to do and this place wasted an hour of my life.

WORST EXPERIENCE EVER!!! Though my paint was wonderful, my experience in the store was awful. Here’s the long story…
There were three employees working when I visited the store. One girl was helping a client pick out a stain. One guy was helping me. One girl was doing absolutely nothing… definitely not helping any of the other people in the store. Her deliberate lack of work was blatant enough for both me and my boyfriend to actually take note of it.
The guy checking us out was clueless. I was a new client so he had to put me into the computer system in order to check me out. He was having difficulty doing this, and said that their internet must be down. He proceeded to call another Sherwin Williams location to see if their internet was down (as if that made any difference at all), then he tried to fix the supposed internet problem himself for about 10 minutes. All the while, I’m just standing at the checkout line waiting while the one employee discussed stains with the lady and the other employee continued to do nothing.
When we finally got to check out, there was no apology about the wait or anything like that. It seriously was a 30 minute wait at the check out line while he tried to figure out how to get us into the system. All the while, NO ONE in the store was able to complete a purchase. There were at least five other people waiting to check out at the time. It was ridiculous. Although I loved the paint, I will definitely never set foot in that store again!

While YMMV with Sherwin Williams stores across the nation, THIS one is definitely NOT run by idiots. All the guys and gals here know their paint — ask them anything from brushes to roller covers to paint colors and paint types.
–Not a lot of people buy the color purple passage. 11 sold in 2011, twice to me. Make sure you get an account so they can keep track of your paints and sheens.
–Never buy anything full price unless you have to — 30% and 40% coupons can be found on their email list fairly regularly.
–Beware, when you go in for trim paint, both their water and oil based enamels are called «proclassic» — make sure you specify which kind of proclassic you want. I got oil based when I wanted water based — and an employee told me about a lady who wanted oil based but got water based and was far more irate than me. Perhaps this means SW should change the name of one of them.
–Ask for free can opener and stirring sticks.
–Apparently white samples are not very accurate. For the record, Snowbound is a very stark white. Alabaster is a slightly warm white, but still white. Dover white is a creamy white. Heron plume is sort of a tan-​grayish white.
–You cannot paint with their «color to go» samples, it is essentially colored water.
–Quarts are about half the price of gallons, but only a quarter of the paint. Not a good value.
–Harmony is their low VOC paint, I LOVE it because it’s as close to odorless as paint gets. However, you cannot get it in some dark colors (the ones that need the deep base.)

what a great team here! I especially enjoyed a Saturday morning here a couple weeks ago– nice the back & forth chat with the couple of folks working. They were knowledgeable and pleasant– always helpful when tackling an old, intimidating house renovation.
Definitely, wait if you can wait for a couple weeks– find out when they’re having their 40% off sales and sign up for an account to get emails of deals (especially if you’re doing an exterior– this could save you hundreds of dollars!!).
I have been to several paint stores in Austin and will just keep coming back to this one now b/​c each time, I was consistently greeted by efficient, qualified folks ready to help. They’re even good when you call them on the phone for tips (which you’d hope they’d do for client-​retention after spending $$ on paint).

Don’t ask them for any help. They won’t give you the time of day. Very disappointed with the service.

I gotta be the hater. I was not feeling the slooooow customer service. We were up at the counter waiting while employees were looking on and not seeming to care to check folks out. Not cool, was way happier with the treatment at lowes paint counter

My rating specifically goes to an associate at this Sherwin Williams. Michael was very patient with me and overly helpful in obtaining a match to some stain I needed more of. The original can’s label was worn off and unreadable. I unfortunately, left the can out during a rain storm and it got diluted with water. I was about 85% done with my staining project when this happened. I took the can to the store to get a new can of the same stain. I had remembered the stain color and new what type I needed so I didnt think it would be that difficult to work up a new can. Well, after 2 runs at the color (based on the color card sample of the name I had remembered) for some reason they weren’t matching the original can. Michael was doing everything he could to help me. …The color just wasnt coming out right.
I left the first day with the expectation of coming back with the exact information needed to match the can. (My painter had actually purchased the can, so I called him to ask what business name he bought it under.) Upon returning Michael looked up the business name in the computer system and even called other stores to see if it was purchased elsewhere… To no avail! He offered to color match, so I brought in a piece that I was working on for him to match. The next day he called me and said he was successful and when I picked up the can he was still enthusiastic and helpful. His patience should be rewarded. I was able to finish my staining project with the same color thanks to Michael!

Latex all up in the 78 757, yo, makin’ strokes, lettin’ it dry and shit.
This paint store is great. Took my 5 and 2 yr old daughters with me to this joint to get some samples mixed up to slap on the side of my ugly domicile. The super nice gal behind the counter was very spritely, I do declare, her stature slight with the voice of a gnome princess.
She was super cool and asked my 5 year old if she would like to come behind the counter to watch how paint is made. My daughter beamed. She felt very special. I, in turn, felt very special. And when do you get that at a paint store?

Do you want to paint professionals? Do you want people who know the ins and outs of their products, how to properly color match anything you bring them and can provide advice on what product to use where?
This is the place to go.
Except for the occasional new-​hire trainee, everyone at this store knows their stuff. If you have a question they can’t answer, they’re quick to pick up the phone to ask someone who can.
Everyone is easygoing and professional. Everyone there can provide anything you’re looking for — if you have any special questions or needs, managers Andy and Nathan will take care of you.
I own a professional painting company here in Austin, so I do frequent this place: 5 stars every time.

I have been selecting paint at this Sherwin-​Williams for many years. I specify paint, I don’t purchase it. So when I go in I’m grabbing color samples or buying a $ 4.99 sample can to test a color on a client’s wall. I have always had great service from the SW Paint Boys. They know their sh*t.
Sad to say the Martha Stewart Collection is gone – I really did like many of the colors. But Martha got greedy and asked for an additional $ 5.00 to be added to each paint purchase for her pockets. You’d think she had learned her lesson about greed.
Sherwin-​Williams has a great website to help you select a color for a room or office. Check out their «Color Visualizer». It is under the «Professional» section. Of late, the company has produced green paint products. The «Harmony» paint line contains no VOCs and the «Duration Home» is equally without VOCs and has no odor. Of course, they also carry wood stains and painting supplies.

When I shop at a paint store, I really like to pick the guys’ brains about which product would be best for my specific application. At this store, I was hard-​pressed to find an «expert» or anyone who could help me, for that matter. The «guys behind the counter» seemed more interested in helping the professional painters who came in and bought a gazillion buckets of paint. Time for me they did not have.
While I did not need a painter, I had one of the painters who was picking up his gazillion buckets hand me a card and tell me what a great painter he is. After exiting the store, another painter approached me with his arm outstretched, handing me a card. And as I walked to my car, another painter followed me asking me «how big is my house?»
I found this to be strange from my experience at the other Sherwin Williams stores where I have always been treated fairly well. Here I was given little or no service and all of the attention was on the painters and the painters attention was all on me. But I do not want a painter, I want paint. I would say that if you are a painter, this is the store for you.
EDIT: ⁴⁄₀₂ Paint matching is a skill of all of the senses. The best guy that we have found is actually here, at THIS store and his name is NATHAN.