SoNA

Do your research! This apartment used to be called Summit Creek Apartments. I found this out through looking up the address and speaking with the office. You can change names, but the apartment (and its rightfully earned terrible reputation) remains the same. I wish I fully researched this before moving in! I had a HORRIBLE experience and if I did my research, I could’ve avoided this. This community used to be cheap, which is why most people have moved into in the past, but now they charge the same as better and newer apartments. I now live in a community that was built 2010 and is the same price I paid at SoNa. I hope my review will save you from an awful experience.
REASONS NOT TO LIVE HERE:
1. This apartment has a dark DRUG PROBLEM past. Seriously, some guy was running a meth lab out of his apartment. They may or may not still have drug problems, but I certainly wouldn’t have knowledgeably taken a chance on living here… well let’s just say lock your car, your door and everything else. Better choices are all around, don’t settle for this dump. It should be called «slum and cracks.»
2. Old community: It was built in the ‘70s or early ‘80s. You can find newer and better apartments built in 2009+ up/​more recent for the same price or only a $ 100 differential. Because the apartment is old, it caused all kinds of problems. The cabinets are outdated and there are huge splinters and wood chunks missing. Maintenance never fully satisfy request. My A/​C unit went out while I was staying here and it took 3 days for them to fix. The hot water would go out and stay out every other night so I had to boil pots full of water just to give my daughter a luke warm bath. Maintenance claimed they fixed my hot water but we took way more cold showers and baths than warm ones.
3. Everything here is outdated. I’m not asking for brand new everything, but leaking ceilings? Really? And one week after we moved in, the bugs just started coming. Huge roach on the wall and all. These apartments are known for bedbugs. If you enjoy living with live (or dead) rodents for 5 months, then this is the place for you!
4. As mentioned previously, this apartment has a HUGE problem with PEST (roaches, ants, bed bugs, fruit flies coming out of the sink, worms in the parking lot in the summer (unless those were baby snakes… eek!).
5. On top of that, the management is rude and disrespectful. My boyfriend used to visit during the day and leave before night, and they would leave harassing notes pestering us everyday. I explained to them numerous times he didn’t live there, but they didn’t listen. They also spied on my daughter and I while we used the pool. From the outside it appears that this community is decent, but it has a lot of deep problems and Misty pretended to be nice at first but turned very mean during my stay. The worst part is they try to stick you with fees when you move out.
6. Did I mention the management is unprofessional and unresponsive? Many times I called the office and it went to voicemail.
7. Utilities– were always high here and at my new apartment I pay way less. Valet trash especially became a nightmare.
8. This community is NOT gated. There was a burglar on the loose that broke into numerous cars and a rapist was in the area.
9. Once you factor in the annoying management and terrible everything else, it is not worth living here. Did I mention that there was the biggest meth lab ever in Austin here! The guy lived there for like 10 years and they had no idea what was going on! The management will send a letter to your door about everything. They are also will try to impose fines on you. Yet, drugs slip right past them.
Don’t say you haven’t been warned if you still choose to live here.

We liked living at the SoNa. We were very lucky, because we moved from out of state and weren’t able to tour it beforehand. We were really happy when we walked in our apartment for the first time :)The upgrades were really nice for the value. The construction on the building is solid. Could never hear neighbors through walls. The bedrooms and bathrooms were spacious. Good amount of storage. Comes with washer and dryer which is awesome! We would have continued living there, but we only had one car and needed to be closer to work. The only reason we give it a 4-​star is because the floor plan we had included a fireplace which was nice, but it took up so much of the space in the living room and made the floor plan too «cut up». We couldn’t fit both our love seat and couch in the area so we had to put them right next to each other on one side up against a wall. After awhile we finally gave in and put our love seat against the fireplace. It made it kinda crowded. It was literally the only way to make our furniture fit. The other thing was there wasn’t a fitness center or a play area for little children. That was really the only thing. Other than that we were very pleased with management. Misty is great! Both managers were really friendly and always so helpful. If we ever needed something fixed the maintenance crew was on top of it and they were super nice. We had a great experience there.

Moved in one month ago. Bad experience so far. There’s room for improvement and the staff appear to be doing what they can to make things right, but here are the issues I’ve encountered so far:
1. Showed up to pick up keys at 10am on move in day. We were told our apartment was barely being cleaned and it would not be ready until 12:30pm. Why? How? I don’t understand. We signed our lease 3 – 4 weeks prior.
2. Pests. Roaches everywhere, big and small. We had to request pest control THREE times within a one month period. This is simply unacceptable in a new home. It’s disgusting and utterly irresponsible. I was embarrassed to have guests and have even postponed moving some of my furniture in for fear of infestation. The previous tenants were clearly not clean people, and the staff didn’t bother to check if the unit was ok to be rented out.
3. Old, poorly cleaned carpets. We were told our carpets were new on move in. I highly doubt it. I found marijuana stems and seeds in my room, along with tons of other debris. I had to vacuum every carpet because the cleaning people clearly did a poor job. Advice to property management: if a contractor told you they installed new carpets, get your money back.
4. Waste disposal was clogged, along with the ice maker water source. Again, did no one check the apartment conditions?
5. The walls outside my door and stairs leading up to my floor were dirty. Black… stuff… all over everything. Mildew or mold, I don’t know what it is, but it’s there and makes my home look ugly and unkept. One more time here: did ANYONE check the apartment conditions?
Evidently the answer is NO. My apartment was NOT thoroughly inspected before the keys were handed over. I don’t know how this can be tolerated in this business. The sole responsibility of the staff is to make each space livable. Doing so requires that they ensure the unit is in top shape and actually ready to house someone. I don’t think anyone at SoNA actually inspected anything.
I suppose this has something to do with the fact that they’re short staffed. All the complaints about unanswered calls below are legitimate. My roommate and I had trouble getting a hold of the staff when we were going through our application process. I’ve also only ever seen two people working in the complex, 1 maintenance guy, 1 office manager. Pest control and cleaning services seem to be contracted through a 3^rd party.
With that said, the redeeming quality here is the location of the apartment complex. Everything you could possibly want/​need can be found within a 5 mile radius. Bus stations, train park & ride, groceries, dining, bars, etc. The surrounding neighborhood is also very quiet and peaceful despite the proximity to a highway.
One more, very important thing: Property management is currently running a review generating campaign. Leaving a review enters you into a raffle to win tickets to a water park. They’re not asking for positive reviews in any way, but these could very easily be perceived as incentivized reviews. Something to consider.

All I know is that Ive filled out the application online and i havent been able to get a hold of the office or have anyone call me back for days. I call them when they open in the AM and I call mid day and afternoon. Ive sent emails requesting a call back and I get nothing. Their number is forwarded to a marketing compnay that just sets up appointments for them. Otherwise if you ever have an issue you’re just SOL.
I got approved and I cant move forward on the place because I cant talk to anyone. Im blown away right now by this company. You’re better off not wasting your time.

I just moved here. Office staff is really welcoming even after you move in. A lot of places will only be nice to you before you give them money. Maintenance seems to be timely and also friendly! The pricing is fair for the area and paying online is easy. The apartments are cute and updated :)

I absolutely love living here, but first I feel I need to address some of these other reviews for truth and clarity. Firstly, all requirements for approval are made clear before you apply-​if you don’t meet them there is nothing the managers can do about it. When you are approved to move in you are provided with a move in checklist detailing everything you need to do prior to moving in, including setting up electricity, renters insurance etc and details out exactly what your fees are including pet rent and deposits. This information is emailed to you, provided online and given to you at move in. I don’t understand how someone could have missed this information or been surprised that they need to set up electricity. Additionally, this is NOT the same management company or employees from when this was Summit Creek, I am 100% positive both have changed. Summit Creek was purchased by CWS and renamed SoNa. Additionally the exterior of every building has been fixed up and every apartment has had a full update done prior to new residents moving in, including all new kitchens, floors and appliances.
On to my experience: I love it here. My apartment is perfect for one person and I love my wood floors throughout the apartment. There is so much storage: I have three closets, a pantry, a linen closet, outdoor storage and laundry room storage in a one bedroom! The community itself is very quiet, I’ve never had a single issue with parties or noisy neighbors and the walls are thick so you can’t hear your neighbors moving around, vacuuming etc. there are also a lot of windows for natural light which I love.
The community backs into the woods and there are huge trees throughout the complex, it’s really beautiful and they do a great job of keeping it looking nice. The maintenance men are awesome! So quick, so polite, always fix it the first time and I can never even tell they came into my apartment. The girls in the office are great, always friendly and willing to help. The pool furniture is all brand new and has a grill, there is rarely anyone in it so I often have it to myself and there’s also tennis courts and a small dog park area. I’ve heard rumors a gym may be coming but I’m not sure.
Also, the price. The price I pay in rent for the quality of the apartment and management is almost crazy, I can’t recommend it enough. My deposit was also so low, under $ 100! The location is also great, I am close to everything and only 10 – 15 minutes from downtown and have quick access to every highway. When I renewed my lease my rent barely went up at all, very pleasant surprise. Honestly I think I’ll be living here until I decide to purchase a home, I can’t think of any reason I’d want to move!

We have been living at SoNa now for a little over a year and a half and have had absolutely none of the problems mentioned in previous reviews. We moved into SoNa from out of state without even viewing the apartment in-​person. Things could not have gone smoother. Upon move-​in, our place was perfectly clean and fitted with brand new appliances (still with stickers on them). We are delighted with the 2 bedroom/​2 story space we received for a great rental price. We love that the location is close to our jobs in the tech hub of Riata Circle. We’re also nearby great malls, restaurants, and convenience stores. The office staff and maintenance team are lovely, and we’re so happy to call SoNa home.

SONA is not Mayberry.
SoNA and its «parent» cws are all about the money. They told me to come down to get the keys after I was approved. But Just to move in there were a ton of hidden fees they never told me about. When I got there it took me two hours just to get the keys. I had to buy insurance, power, liability, etc. etc. that ended up costing me an additional $ 500.00. This did not include the $ 300.00 joining and application fees. Also they charge $ 10 a month rent for each pet you own. AND they charge an additional $ 300.00 non-​refundable fee for your pets, which is another hidden fee.
It is extremely hard to get anyone on the phone at the front office. Many times I don’t get a call back. It is easier to go direct to the office and wait for someone to show up. Management can sometimes be short when dealing with them. It seems like they are upset that you are asking them for help or a question.
Note: This complex used to be called Summit Creek Apartments. They had such bad reviews they were forced to change the name because of its reputation. I can hardly wait for my lease to expire. Find better my friends. Frack em.

Funny how it says right under «photo or video» to CALL NOW FOR FLOOR PLANS AND RATES… Don’t bother calling. They will NEVER ANSWER YOUR CALL. Anyways i have had some issues in the past, and it has made it really hard for me to get a place… So after 100 calls i finally Just drove up there. The lady at the desk seemed to know nothing at all. I told her my situation and she said «we can work with it» «fill out everything online». So I did, I went back the next day (thank god there was someone else there to help me) but I told him my situation and he was like «oh yeah definitely, you should be approved». I payed the $ 270 and I call the next day and DENIED. I was so mad. I wanted every dime back. So third day in a row I go back up there and it’s the same girl. After I told her I wanted everything back She said that I should’ve received a email… I find the email, call them and they told me that the leasing office is supposed to do that. I wouldn’t recommend this place. The lady is LAZY AND UNHELPFUL. I’m very disappointed and I still haven’t seen my money… Bc she won’t return my call. Shocker

Decent remodeled apt in the first floor… Maintenance has always responded same day or next day and always finished the work correctly. Not sure when they are getting new grills for the pool and the fitness center that was promised to be coming soon. Managers seem to genuinely care about your happiness of the place. It’s not luxury by any means but it beats many places for the price. Jose the maintenance man is the best though. Came out at 830 one night to fix the hot water after calling his personal cell number. Can’t beat that. Can’t beat the price and the neighborhood is always quite and never any problems. I would recommend this place to anyone looking for a decent apt at a cheap price