Starbucks

The girl at the drive through counter, working Sunday January 3^rd at 10 am, has to be the worst person alive. I pity all the people that she works with and all the people who have to be in contact with her.

I think the staff do a pretty good job. I wish this location would go back to the old hours and stay open until 10pm. I really really wish!!!

Love this Starbucks, I obviously come here too often as some of the staff now recognize me. All of the staff is friendly and they’re fast at making the drinks.

This service is horrible and all the employees look like they are seriously miserable. I came in today around 3 – 3:30 and pleasantly ordered a tea, which the counter lady (a heavy set lady with cranberry hair) said hey no longer carried. I wasn’t upset, I just asked for a suggestion. She suggested a tea at a low volume and I said «I’ll take it». I want to be clear I was the only person in line and the only order they had accept for two cars in the drive thru. Since this was the case I assumed my cold tea wouldn’t take too long since they had an extremely full staff– boy was I wrong. I waited a good ten minutes before a group of school kids came in, and proceeded to receive their cotton candy fraps in a quite speedy manner. Feeling like I had been ignored I hesitancy approached a man who was cleaning the sitting area– and told him I think they might have forgotten my tea. Without apology he said «eh I don’t think so» and proceeded to ask what I ordered, I informed him it was a suggestion and due to her lack of vocal volume I wasn’t sure which tea it was. His response was «you don’t know what you ordered?». «Nope» I reiterated. He then asked if they were working on any tea orders. They all replied no. And the man said and did nothing. He wasn’t like «oh she paid and has waited for tea, maybe we should make it!» Instead he literally did nothing. Thank god for the Angel of a man behind the counter, working the drive thru who asked the low personality cashier what I ordered. I would say this man was enough to take this one star to a two or even three stars– until he rudely slid my tea across the counter at me. Now I have worked in food industry for years before I realized I hated it and developed the drive to get out of it– so do I expect perfect service, hell no. However I do expect kindness. It’s simple to exhibit and cost these employees nothing. I thankfully don’t live in the area, so I won’t be back; I will say if you do live in the area avoid this place like the plague. In a couple of months the employees will run off all the tipping adults that come to this place and will be left with what they deserve, making cotton candy fraps for rude kids. Maybe this will show them some humility. You all work at Starbucks not a morgue, cheer up and treat your customers like they matter.

Well I don’t know where to start… I live here 2 years and I’m trying NOT to use this location. But life sometimes put you here and boy they are BAD so BAD… not friendly at all and SO slow terrible slow I want to say… 2 star cause it’s Starbucks.
Not recommended at all!!!

Tried to get in today, but it was really busy. It was very clean, as usual, but I did not stay this time as I was going out of town. I went to the one on 290 at the Y. During off hours this can be a great place, but not to chill. This is for a jolt.

Great staff. Never had a problem getting my order expeditiously. HOWEVER, left today w/​o buying a thing because of a lack of seats. Made worse by people (yes, you retiree that sits there for HOURS every day devouring the NY Times and WSJ with nary a drink in sight) that hog all the seats inside. Won’t sit outside when it’s already 85 by 9 AM. So see you in October.

Wow… worst customer service, by some lazy staff. One customer in front of me, 5 staff working, no cars in the drive through. After 5 mins… maybe more still have been served. 2 staff helping the person in front and 3 staff talking to each other. So I walked and saved myself $ 4. Never going back to Starbucks!!!

Only one star for bad customer service. Pulled into the drive — thru Friday night at 8:58 p.m. It was still lit up, but no one took my order so I proceeded to the window. Starbuck employee told me they were closed; that they had closed at 9 p.m. I told him that i had arrived before 9 p.m. and he said «no you didn’t; the bell went off so we are closed.» Guy was a jerk. And there was still a customer in the store.
Coffee bean is just as good, right down the street, and getting my business.

Another wonderful Starbucks location! I’ve always had friendly service here and of course, wonderful coffee! The drive through line seems to always be super long but they are pretty efficient!

I am updating to speculate about whether it is possible that the machines were not breaking. Is it possible that staff were told to say that when in fact the store was understaffed? I dint know.

Miserable!!! Every weekend this Starbucks is so sloppy in service. I’ve been sitting in drive thru for over 37 minutes, and this time, there wasn’t even a line. It’s just insane. I have no words except for to hire smart people.

Absolutely LOVE the service here!
I’m still loving my Starbuck’s but really wish they would carry almond milk!

The manager was so friendly and all the baristas seemed to be working quickly and happily. Signs of a great business to support and visit.
I was just in for my birthday free treat and they all encouraged me to get the biggest size and add an extra shot then wished me a genuine happy birthday.
Will definitely make this my go to Starbucks.

I go to Starbucks at least twice a week. Just not this one.
This location is the most convenient for me, but I will NOT go to it. They are soooo slow, soooo disorganized, and rude on top of it. I typically order either an iced coffee or a hot coffee with cream and sugar. How anyone can mess up an order of this simplicity is beyond me, but they’ve managed to do so on multiple locations. There is one 20-​something hipster fellow there who after repeatedly asking me «what is it you wanted again» still got it wrong. If you are too stoned to pour coffee, you should look at doing something a little less taxing.
I’m now on a one-​woman boycott of this store and am giving the Coffee Bean across the street my business. Inferior product, certainly, but it’s completely hassle and attitude free.

Great Loft area with view of the Eco Roof. Staff is friendly, drinks have always been on point.

Coming from Seattle, I know that I am one huge coffee snob. However, I order the same drink every day (tall iced non fat vanilla latte) and this Starbucks seems to get it right 1:4 times. I usually don’t complain or have them make me a new one… but, It’s gotten to be so frequent that I have had them re-​make the drink, and when I ask they are SO rude! I’ve started visiting the Coffee Bean & Tea leaf more often!

I like my neighborhood Starbucks. The staff is always friendly and helpful, and I really like the upstairs seating, and I consider myself lucky when I can find a seat up there. Starbucks delivers a consistent product, and the service is always good. I visit here often.

I love this Starbucks in our neighborhood where it is two stories and nice people working there. I went into get a mug and gift card as a present. I also as usual walked out out with coffee. They have a nice assortment of items to buy. I had hoped this store would would exotic coffees from other countries like the Starbucks I had visited in Boston. Parking here can be an issue. Some tenants have now put up little signs to claim spots for their customers. I never tried to see if they have wifi access since I always use my own mobile service. One thing, this place seems to be busy all the time.

One of my favorite Starbucks locations because of the double-​decker facility… They also have an abundance of power outlets, something that other nearby Starbucks places seriously lack.
I can dig it.