Supercuts

Brenda is the best!!! You can’t go wrong with a haircut from her. The customer service was excellent and the price was right.

I’m not usually a fan of supercuts, I’ve tried once or twice before and ended up with the same result. The only reason I went other than it’s literally next door to my work, was that it was finally getting hot and with my hair being so thick and heavy, I decided it was time for a change.
I had been looking into a lot of short hairstyles, I’ve always been the traditional «bob with layers» kind of person for YEARS, and I finally wanted something dramatic, new, clean. Just something that I could literally run my fingers through and not have to use 2 boxes of dye to color my hair. I went in with the expectation of getting what I wanted, something short, classy and new. Waited for almost an hour, watched two stylists take their time on two gentleman, followed by waxing 2 people’s eyebrows. I finally got my turn. Told my stylist what I wanted, told her my story. She brushed me off, gave me a book to show her what I wanted. When I told her that I wanted something short, and I have wavy hair so short wouldn’t be a terrible idea, she told me that «it takes too much work to take care of». Well that maybe true, but it’s something I wanted to try. She closed my fingers in the book, and flipped over to the medium hairstyles (what I was sporting at the time) and showed me a picture of a girl with super frizzy, unmanageable hair that looks just dried out. She first told me that, that picture is what I looked like. Corrected herself to that’s what my hair looked like. She told me what she thought would look «good». The end result ended up with me having the same length hair, with «long layers». My layers are uneven, some looks cut, and some just looks like it was left alone. So it all feels just everywhere. I said that I’m always the person that GOT LAYERS… not that I needed anymore… so I need to take my uneven hairstyle to someone who can fix it… hopefully. Well at least now it’ll be short… don’t know if that’s a good thing or bad thing now. At least I can say, that I won’t be going back.
Oh yeah, they also advertise some sort of massage when you get a «supercut»…I’ve been there twice and only seen the guys get it… I thought that this was «Supercuts» not «Sport Clips».

Went today to get a trim and texture. I wear my hair long in top have for years. She cut my hair! I now have to grow it back out. I was very explicit Do Not Cut. People do not listen i hate my hair. I have someone who cuts it and only needed a clean up.

Been to this location several times due to it being conveniently located. However I have decided its time to go somewhere else. They are incredibly slow when they’re open.
The last time I tried to go there it was an 8pm after work on a weekday. The website said they were open until 9pm. When I arrived at the shop it was closed with a really informal note reading «closing at 7pm until further notice.» Very unprofessional and discourteous to the customers. I suggest looking elsewhere.

I have been going here to get my hair cut for about 6 months now. I always request the lovely and talented «E.J.» I believe her first name is Elena.
She’s extremely friendly, very outgoing and works quickly and efficiently. I used to consider having my hair cut a chore, and a boring one at that. I actually now find myself looking forward to seeing E.J. and walking out of the store with a fresh cut for a low price.
She also does a great job with my kids’ haircuts too.
I also notice that she remembers our names and does a great job of communicating with everyone who walks in, even while she is working hard.
She’s really nice and I highly recommend her!

If you have to go, ask for Sondra and make sure they don’t charge you the BS «special request fee.» Otherwise, go somewhere that actually cares about their customers.
Twice now, the staff has acted like the only thing they hate more than me is having to cut hair.
The first time, one of the young ladies watched me walk in to an empty store and decided that she would rather have continue her conversation on the phone. The rough summary of her conversation: her boyfriend better bring it back, she’s tired and just wants to leave, ain’t got nothing to do for the weekend, etc.
Ten minutes later, I left the sad, tired, planless person alone with her complaints.
The last time I went, a gentleman called in «way before [I] did» and requested Sondra. Somebody screwed up the booking in the system so that I was ahead on the list. Instead of taking responsibility for the error, they asked «Ok, so who wants to go first?»
In what world does a merchant screw up and then ask the inconvenienced customers to fight each other?
The gentleman let me go since I had been waiting for a long time which meant that he had to wait close to an hour after his scheduled time. As a courtesy, I paid for his cut and mine. The reply from the staff «oh, that’s so nice!»
You know what would be nicer? If the store comped his cut instead of making me do it. If the store took responsibility for the error instead of making the customers sort it out. If everybody (excl. Sondra) in there didn’t act like petulant kids.

Usually I stick to the Supercuts in my neighborhood. Since I was in the area finishing up errands I figured I’d stop and get my hair tended to. I walk in at 4 in the afternoon, no customers are present. I sign in, say hello to the stylist sitting in the back and wait, and wait, and wait. I could hear her talking to someone next to her. Maybe they were on a lunch break or something, I can understand that. However it’s common courtesy to at least acknowledge that there is a customer present. Let me know that It will be a ten minute wait or something. Don’t just look up from your gossip fest and go back to it. I can’t even say there was any kind of service. 1 star is too much.