Suzanne Michaels – Barton Hills Mortgage

Our experience working with Suzanne and her team at Barton Hills Mortgage was excellent. They were thorough and efficient with all of our documents and needs. Our refi went through smoothly and we are thankful we chose to work with Barton Hills Mortgage! Highly recommend working with Suzanne Michaels!

As one of our preferred lenders, Suzanne Michaels and her team at Barton Hills Mortgage excel at delivering superior customer service, mortgage rates and turn around time on closing. Suzanne was my preferred lender for my personal purchase, as well as a trusted resource I refer dozens of clients to monthly.

Suzanne is the best! She checks up on us periodically to let us know when rates drop, and super easy and friendly to work with.

My husband and I have been lucky to know and work with Suzanne for over 7 years. We rely on her professionalism, and caring hand to walk us through our refinancing, and new home purchases. We will absolutely be in touch with her if/​when we decide we might need a new mortgage. Thank you Suzanne!!!

I had quite a few moving parts to consider for financing for our second home. Suzanne did a great job on our behalf. Despite my best attempts to complicate things she was able to find us a great mortgage. I felt that she was accessible and answered questions promptly. She was very professional and I cannot be more happy with our new home! Thanks Suzanne!

I wish I could give her more than 5 stars!
Suzanne helped me buy my first home! She got me approved in no time– walked me through the entire process and answered all my crazy questions! In such a hot market she was always on top of things making sure we had all our ducks in a row, she even worked while on her vacation!
Suzanne really went above and beyond to make sure everything went smoothly. I highly recommend her if you’re looking for someone honest and trustworthy! She will take care of you!

We went through a long process of trying to sell/​buy a house in our incredibly hot market. We must have made at least nine different offers until we finally got the house we wanted. All along the way Suzanne and her team were there to help counsel and guide us through it.
Now here’s where the story gets interesting. After we finally got an offer accepted we found out our identity had been stolen.
Suzanne immediately jumped in to help. She went above and beyond anything we could have asked. Constantly keeping us updated, finding resources to contact, and helping to push our loan through during a very difficult time. She was always ready to help and get us through this trying process, with an attitude that was the epitome of what you would want in customer care. Without her and her teams help we wouldn’t have closed on time and maybe would have lost the home altogether.
Suzanne simply gave us a sense of comfort and peace of mind during a time that is incredibly stressful and made worse in this situation by unexpected curveballs.
We couldn’t have found anyone better to partner with.

I was referred to Suzanne by our realtor and I’m glad we took her advice. This was the 5^th house that we were going to purchase and we had several requirements in order made it happen smoothly. We thought we were pretty savvy when it came to getting the «right» mortgage.
Suzanne is by far the best we have ever worked with! Her and her team we excellent and very friendly. She always answered our emails and calls promptly and enthusiastically.
She offered several options that we had never of thought before; got us a great interest rate; and even reduced our closing costs.
We highly recommend Suzanne — you will be quite pleased with the results.

Suzanne and Lisa and the rest of the team were fantastic! They helped me throughout the process and my transaction was a difficult tedious one. They went above and beyond to get the job done and we were all satisfied in the end. Great job!

Suzanne and her team are outstanding! We bought our first house and the Barton Hills Mortgage team was very involved every step of the way. I would have been lost without Suzanne’s seasoned guidance — she and her team really made the whole process foolproof for us, and were true experts in their field every time there was a question, concern or decision between various options. I feel that we got the best service possible, and will plan to work with them again!

We used Suzanne for our first home purchase in February of this year. We were referred to her by our real estate agent who has worked with her for a long time. We did reach out to 3 different places for comparison but Suzanne was able to find us the best deal and she was quick with her communication. We are happy to recommend her services to those needing a real estate broker in the Austin area!

Suzanne helped my husband and I refinance our home. She helped to explain every step of the process, kept us updated as to what was going on along the way, and made sure everything was in place for our closing. She truly is an absolute pleasure to work with. She solved issues quickly and our happiness and satisfaction was her number 1 priority. I was very impressed with Suzanne’s work ethic and knowledge. She is an incredible lady and I would highly recommend her to anyone looking to refinance or buy.

New to Austin and did not know where to start with looking for a good mortgage broker. My wife and I met her husband Scott who we used as our Realtor. Scott’s recommendation for Suzanne was ‘she’s the hardest working broker out there’, and indeed she was. Aside from that I saw her reviews on Unilocal and we talked for at least an hour and clearly she is prepared to explain what a good broker should do for their client. Suzanne really knows this business and has weathered the storms of real estate. Emails and phone calls were always quickly returned. We we able to close our loan in 20 business days — amazing. Might have been faster if I had gotten forms back to her quicker.
It was also great to work with a husband/​wife team. Scott is an incredible Realtor and we had complete faith that he would find us the right house and handle the negotiations professionally.

Suzanne and her team was great to work with. Our refinance went very smoothly and transparently. she was very acessable and prompt with replies to emails and phone calls. And on top of that, we got a great deal. also technologically savvy as all our transactions were digital. the last mortgage we had to do left us with a huge box of paper, this time there was none. Would I recommend her? immediately and without reservation.

Suzanne was great to work with for the purchase of our next home. She made the entire process stress-​free — she is happy to answer questions, explains things very well, and is quick to return calls and e-​mails. I appreciated that I never felt rushed when we talked, she never pushed us to make decisions quickly and worked hard to give us the information we needed to feel confident in choosing her to be our lender and confident that we were getting the best loan out there. I felt that she took a personal interest in our situation and she was a pleasure to do business with. I highly, highly recommend her for your mortgage needs.

My husband and I purchased a house and used Suzanne Michaels for our mortgage needs. She was so helpful, courteous, and prompt with communication. I was so happy with our very low mortgage rate. It made the process of buying a home so much less stressful to know that Suzanne was helping take care of everything. She is amazing. Truly amazing!

I recently used Suzanne to refinance my mortgage and could not be happier.
She was right there any time I had a question and made the entire process extremely easy. Do yourself a favor and call Suzanne with any of your Mortgage needs. I am confident you will be as happy as I am.

Where should I start? We chose Suzanne to help us with our first mortgage thanks to her other stellar reviews on Unilocal,and we’re glad we did. The biggest compliment I can give Suzanne is this: We just closed on our first house! And that was no small feat — between the volatile mortgage market and our less-​than-​idea circumstances, it wasn’t a sure thing. But Suzanne helped guide us to the right choices, calmed me down when I was freaking out, and was always there to answer questions (of which I had MANY). She helped us through what can be an extremely stressful, intimidating process and now we’re homeowners. (how cool is that?!) If you know what you want but you don’t know how to get there, this is the person you should call! Based on our experience, I referred a family member to Suzanne as well, and that turned out great too. Five stars all the way. Thanks, Suzanne!

We used Suzanane’s services to do a cash-​out re-​finance in 2009. She was the consumate professional and really took care to make the whole process smooth. She even went so far as to drive over to our house with paperwork so we weren’t inconvenienced in any way.
Thanks to Suzanne’s expertise, we were able to roll the balance we owed on our car into the re-​fi, and Suzanne saved us about $ 1,500.00 a month in bill payments. She is the best!

We were so lucky to find Suzanne Michaels to handle our mortgage when we first moved to Austin. She made everything INCREDIBLY easy.
Suzanne always makes a point to provide great customer service. When we were ready to make an offer on our house, she worked with us to get the pre-​qualification done even though she was hosting an event at her home! Suzanne also works very closely with the realtors, taking care of the details and coordinating all the steps. We literally didn’t have to worry about anything. She also kept her eye constantly on the market to ensure we were getting the best rate possible and got us a better rate before we closed.
Suzanne is a true professional and expert in her field with a deep understanding of the market. We have referred her to family and friends and are working with her right now for refi at a great rate!
We’d recommend Suzanne to anyone!