T-Mobile

Went here to do upgrade on some phones, first time upgrading with the pay in full or finance option (Usually I just buy the phone out-​right from the manufacture). There are plenty of employees here, they do have a wait list though. Our sales person was Hector, he was very helpful and friendly. We ended up changing our phone plan because it was a better deal with the current promo. We also traded in a phone to get a discount for 18 months on our bill. They don’t actually give you the money for the trade in there, they will give you a credit every month for 18 months on your bill. The phone finance option is strange, it automatically does it for 18 months, then you can change and pay the rest off, continue making monthly payments, or trade in. There were too many options for me. In addition you are able to trade in twice during the time of financing the phone.
The reason why I’m giving this place a 4 star is solely because of the manager, Nathaniel. He came out to us and was pushing the protection plan, really hard. Our sales person Hector has already told us about the entire protection plan and all the benefits of having it. I told him multiple times I was not interested and did not need it. It’s $ 8/​month per device, plus a $ 170 deductible, plus $ 5 shipping fee, which covers, lost, stolen, damage. BUT you can only claim it twice in one year, and after that they cut you off from getting a replacement. But anyways, I declined the protection. The manager came out and was practically screaming about the protection plan, as I again declined it. He continues to badger the issue with what if situations. «What if someone walks up to you and steals your new phone?»… seriously. Again no thank you. Then again he continues on that without this plan you’ll have to pay for the entire phone and still buy another phone to use. It was just too much for me. I also do not purchase phone cases from the retail store because the mark up is where they get you. You can find the exact same items elsewhere (Amazon) for half the price, at least. I again said I was uninterested. The manager again was badgering me about that. And other sales people came in regarding the issue, and were throwing phones around the store. Highly not necessary there. Hector was very helpful and great, but the other people here were just too much to deal with. I’m not sure I would recommend coming here or not. Take my experience as you will and decide for yourself.

This place is the most unprofessional T-​mobile I’ve been to. There’s a sale lady name Jayde at the store. She scam me on purchasing four SIM cards when it is suppose to be free. I told from the start that I was told that the SIM cards are free when you change plan. She insisted that I need to purchase it. Not knowing how the business work, I agreed to her. The next day, I found out from a different store that the lady made me paid for something that suppose to be free. Please stay away from that sale person, best to stay away from this T mobile.

I have been a long-​time T-​Mobile customer, and coming to this store reminded me why.
I was finally ready to join the masses and get a smart phone, so I came here to check out the Android phones. As soon as I walked in a rep at the desk greeted me cheerfully and told me to let them know if I had questions. I spent 20 – 30 minutes testing out the phones and no one came over to pressure me (which was refreshing after my previous stop at another carrier’s store). When I finally did have some questions, they were genuinely friendly and helpful. They even suggested that I wait before buying anything! They said their new rate plans were coming out within days, and there were a couple of phones coming out over the next few weeks they thought I might want to check out.
The employees seem to actually care about the customers and want to make sure they are completely happy with their hardware and the service. This is such a rarity for cell and electronics stores that my already high opinion of T-​Mobile has skyrocketed.