The Kenzie at The Domain Apartments

I’ve been towed after 15 minutes of my rental car being in the garage. I live here and had to pay $ 200 to get my own car out of their tow lot. I enjoyed a meal with my family, went out to my car to get my backpack and saw my car was towed. I’m not made of money Kenzie staff and sometimes people have extenuating circumstances where they aren’t focus on getting a parking pass in their car asap.

I had a horrible experience when I toured The Kenzie to consider renting an apartment there. When I first met the leasing agent, she was really nice. However, this other person, who I assume was the Property Manager or Assistant Manager, was really rude and creepy. She glared at me the whole time, and never acknowledged me.
When I gave my driver’s license to the Leasing Agent, she spent a good bit of time in the copy room with the Manager/​Assistant Manager. I heard laughing and a lot of chatter. When she came back, there was a distinct difference in her behavior. I assume this is because she realized that I was older than your typical potential renter. Please keep in mind that I was well dressed and well groomed. I have a great job, and I have a lot of money to spend on a potential apartment. I was very nice and courteous the whole time. However, her demeanor changed immediately after she came back from making a copy of my driver’s license. She even recommended other apartments in the area instead of the Kenzie. It was like she did not want me to even consider The Kenzie.
My apartment tour was a disaster. She was condescending and rude when I asked questions. The apartment model was quite lovely. I loved it, but it didn’t warrant the level of snobbery that I encountered.
The Leasing agent was right. They are building a ton of apartments at the Domain. There are a lot of options. Although I love the apartment at The Kenzie, I am really afraid to consider living there. If they were this horrible to me as a potential renter, what would happen if I moved in and needed something? Would they even allow an older person to live there? I have a great job, but maybe I they don’t think I am good enough or attractive enough to live there?
As a result of being made to feel horrible by their leasing agent and Manager/​Assistant Manager, I explored other apartments. I found several options that were just as nice as the Kenzie. Furthermore, every other leasing agent welcomed me with open arms. I was approved for an apartment in about 10 minutes after submitting my application. I am super excited about my new apartment.
The staff that I met at The Kenzie was awful. Please note that I only met two people. Perhaps the other people who work there are great. The apartments are very nice, but I would not want to live in a building where the management is rude, mean, judgmental and snobby. Everyone should be made to feel welcome.
Shame on you, The Kenzie. You missed out on a great tenant who will pay her rent on time, be a great neighbor and take exceptional care of her apartment. Also, I was not impressed by you continually telling me how popular and exclusive you are. There are hundreds of apartments going up at the Domain that are brand new. You are not so exclusive.

I have lived at the Kenzie for over a year, if you enjoy living in a full blown construction zone than this is the place for you and if you like being traeted with Absolutely no respect again this is your place. When they changed management this place changed from a new hip cool place to a dump over night. Save your money and continue looking

Love living here! Never hear my neighbors — great community. Monthly rate is high, but by far the best place in the area for the money you pay. Staff always friendly. I highly recommend it!

Do not move here! I’m moving out in two days and I’ve had a count down for at least the past month. The construction is poor and don’t even get me started on the issues after they opened. I’ve stuck it out through the first year without all of the full amenities (paying full price) that were promised upon lease signing. All of the staff except 1 or 2 have completely turned over, including the manager since I moved in. Consistency in actions and passing along information about their tenants is not their thing.
I’ve never made a noise complaint ever before moving here but I’ve made at least a dozen and they go (maybe sometimes) with an acknowledgement but no action. My neighbor is the worst human being alive w/​absolutely no respect to his neighbors. He and his music are so loud between 10pm-​3am on week nights, is out on his patio yelling at his dog, and never is sober enough to remember the conversations I’ve had about how his noise is a concern… My bedroom backs up to the sound system in his living room, it’s very simple and understandable. The management does absolutely nothing about the email and verbal complaints and about 99% of the time they go completely ignored. So frustrating!

Unfortunately, I’ve had to update my review since moving out of the Kenzie.
We moved before our lease was up due to a job relocation, which left us with a remaining balance on the lease. No biggie. The issue arose when we went to try and pay the balance! Since we moved out, we no longer had access to the portal where online payments can be made. Also, when trying to contact the leasing office to get the issue resolved, you are forced to leave a message with the hopes of someone getting back to you… It seems to be that unless you are looking to rent an apartment, that last part doesn’t happen. And to think this pain has all been caused by a few hundred bucks!

Not a bad place for a young professional to live. Really my only complaint is the parking is a pain. Pulling into the garage is difficult because the gate is small. Many cars scrape or rubbed paint of when trying to park.

Left a deposit for desired apartment, which was the only apartment available at the time of discussion, so we had no other choices. Came a day later to complete all required paperwork and was then informed that the original apartment was never available to begin with, and the rental consultant provided us with all incorrect apartment details. Our deposit was lost and we weren’t able to get the original advised apartment at the time of deposit. The staff and management were not accommodating at time of issue.

My wife and I moved here in about 7 months ago. This is the nicest apartment we’ve ever lived in and the best managed.
It’s in a prime location at the Domain which speaks for itself, but it’s also the nicest apartment community in the Domain. I imagine you’d have to move downtown and pay twice the rent to find a place as nice.
Our neighbors are awesome! We have 3 community parties every month and there’s always a great turn out. It shows that the management really cares about more than the bottom line. They are really after creating a great community and it shows!
This is the best place to live in the Domain hands down. And in my opinion (and many others), the Domain is the best area to live in Austin. So does that make The Kenzie the best place to live in Austin? Probably.

I moved here in the summer from out of town, and I can’t say enough good things about this place. While I wouldn’t call it flawless (no apartment is) it’s certainly one of the best places I’ve encountered and has a lot of things going for it.
PROS:
— Great location. The Domain area feels really safe and you’re within walking distance from all the shops and that fancy-​pants Whole Foods. The Kenzie is probably the best situated apartment in the Domain because it’s close enough to the shops, but not right on top of them like some of the other complexes there.
— Fancy amenities. This place is brand new, so there are all new appliances, stainless steel fridge, oven, granite counter tops, SUPER spacious kitchens (probably the main feature), and bathrooms, not to mention the washer and dryer is included (really hard to find in any apartment). Yes, the cabinetry seems a little rushed — there are minor dings and chips in a few areas, but overall things look really nice and it works. Also, valet trash service 5 nights a week, so you don’t even have to haul your garbage anywhere. The community amenities are also pretty awesome. There’s a kickass pool and workout center and the lobby always has free coffee, cookies, and dog treats.
— Friendly and knowledgeable office staff that made my long distance move very easy. They’re also trying to build a sense of community here with social events every two weeks, which mostly include free food and drinks at Domain restaurants (score!).
— Great for dogs, there’s a large park right behind the building with plenty of space for your pets. Lots of people have dogs here and are very social about it.
CONS:
— Despite the bag stations every 10 feet, people fail to pick up their dog poop (this happens everywhere though). The Domain actually has a lawn service come clean things up anyway, so the place still looks nice, but still, y’all gotta learn manners!
— The floors here were a bad design decision. They are a nice wood laminate, but whoever installed them put too thin of a coating on top. This results in almost anything scuffing the floor. The plus side of this is that management has acknowledged it’s a problem and won’t be holding everyone’s deposits for minor scratches.
The only reason I don’t give it 5 stars is because no apartment place is perfect. There will always be minor inconveniences going into any apartment living situation, and if you don’t know that you’re naïve or maybe you should just buy a house? I’m actually pretty blown away by the negative reviews I see on here, as they come off pretty snobby and passive aggressive. This isn’t some slumlord tenement building that you guys are making it out to be. Hope y’all find this useful!

If you are willing to sacrifice horrible management for luxury living then this is your place. The staff at the kenzie lack in professionalism and have no concept of what follow up is. This has been a huge disappointment and regret since I’ve moved in.

The first word that comes to mind when I think of the staff is: Incompetence. The staff are the biggest bunch of morons I have ever met. They have no clue what is going on the majority of the time, they do not care to hear about any problems you might have with your apartment but that could possibly be because the majority of the other residents are also having the exact same problems. I don’t understand how the employees still have jobs here.
If they would allow me to get out of my lease free of charge, I would have left the day after I moved in.
I can honestly say that there is not one redeeming quality about living in these apartments.
The property manager, John is quite possibly the most unprofessional person/​property manager I have ever had the misfortune of meeting.
I had a list of things that needed to be fixed the day I moved in, it is now 2 ½ months later and there has yet to be a single knock on my door or a single thing fixed.
Overall, at first glance they are a very nice looking apartment community but, the service/​condition of how poorly they crafted and executed the construction of these apartments are disgraceful for the price you pay to live in this shit hole.
This place should seriously be shut down and completely overhauled and taken over by a management company that actually knows how to run a business.
If I could give this place — amounts of stars, I would.
I can’t wait for my lease to be up.

Recently moved here from NYC so the luxury style apartments for a fraction of the cost was amazing. The domain itself is amazing. The Kenzie… I’m not so sure yet.
Staff downstairs is a total nightmare unless u are looking at apartments they can care less about you or your belongings. They refused to take my bf and my 2700 $ mattress which almost left us without a place to sleep we were able to track it down and it was left in front of the construction site…
The apartments look great to the naked eye but there are a lot of things not built correctly– they were trying to build fast so some things aren’t the best quality.
The pool is amazing, the courtyard is amazing, they have a Starbucks brewing machine in the lobby (it’s instant coffee tho) the kitchen is my favorite room and my huge walk in closet with motion lighting. If you aren’t looking to live here forever, come chill for a while. It’s a good place to start off but the constructional/​mechanical issues wouldn’t be cool forever.

UPDATE: We’re finally moving out of this place! Woooohooo!
**Also — heads up: The only positive review for this place is by Jordan, who is ½ of the «Cares Team» employed by the Kenzie…
The Good: Walking distance to shops and restaurants, convenient to downtown and businesses in North Austin, brand new apartments, swank-​looking lobby to meet friends, plenty of cabinet space in the kitchen.
The Bad: It took several emails and phone calls just to get a response from the leasing agent (and we were ready to sign!) The leasing staff is oblivious to anyone in the waiting area who needs assistance. Unless you say something, they will ignore you. You can NEVER get anyone to actually pick up the phone.
The Ugly:
–Poor construction. It’s obvious the builders spent money on some things (the granite and tile) and skimped on other things (the crappy linoleum «wood» flooring, not installing overhead lights in any of the rooms, installing bargain bin discount appliances (all refrigerators are missing the bottom piece that covers the base support, tiny stackable washer and dryer (not optional to bring your own)). The closets and laundry area don’t use space efficiently — aka lots of space, little to no shelving. The much-​anticipated pool is more like a bathtub in size. The «bar» is just that… a bar with some chairs… no service, no drinks.
— CONSTANT drilling — starting before 8am every morning.
— CONSTANT fire alarms going off — 7:30am, 9:30am or whenever they feel like testing them for 20 minutes at a time. DON’T live here if you work from home at all — you won’t be able to get work done.
— The elevators are slow and randomly stop working (there is a group of poor guys trying to move in at this very moment with half of their furniture on the street and some in the elevator since it stopped working mid-​move). When the elevators don’t work, you cant get to your car in the parking lot because there is no pedestrian entrance and you can only get in with the TXtag on your car. The stairwell doors are locked on all levels. Basically, you cannot access your car without the elevator. Makes for a great morning if they stop working.
— Maintenance requests are answered in a timely manner, but not completed. There is a piece of linoleum still sticking up from construction damage prior to my move in that never got fixed. — I’ve been here for months.
All in all… I wish I had kept looking.

seriously the best apartments in the area. located in the domain so you don’t have to drive anywhere to I anything.
you can walk to eat, shop or play.
the staff is friendly and helpful.
apartments have all new appliances, dark hardwood floors, tons of storage and washer/​dryer in unit.
I’m also a huge fan of the valet trash! I put my trash outside my door and it’s gone when I wake up.