The Menagerie

My hubby and I went through hell in a hand basket trying to get new wedding bands after our previous ones grew legs in a home burglary. We went to multiple different retailers, but once we finally stopped into this gem of a shop, we felt at home. Vickie is a fantastic lady with so much spunk and love for what she does. The ladies who work here all share the same passion, and that is, to love shiny things and the people who walk through the beautiful glass doors every day.
We found our perfect set here, and Vickie was so kind to hold them for us so we could make sure the decision was still a good one after a good nights sleep. Welp, needless to say, they were and still are perfect and the cleaning she did to the rings and was spotless, the price was more then fair, and now i feel like i need to make excuses to just stop in and say «Hi» to the ladies. My husband and I are life long friends and customers, i hope all who step foot in this lovely place feel the same way.

I don’t know much about jewelry, but I do know good customer service and Vickie has it in spades. She is warm, genuine and knowledgeable; in short, everything you hope a small business owner would be.
When our jewelry order went unexpectedly sideways, Vickie went to Herculean lengths to set things right, even though it wasn’t her fault. Her attitude was incredible and proactive, and she has won a customer for life. This was the best customer service I’ve experience in recent memory… heck, maybe the best customer service I’ve ever had!
It doesn’t hurt that Menagerie carries a mix of modern and truly unique antique jewelry, with reasonable prices to boot. They even have large selection of china and crystal, if that’s your thing.
Visit Menagerie, give Vickie and her crew a chance to win you over.

I love LOVE the ladies at Menagerie.
My good friend is a long time customer of The Menagerie and I can see why. They really take the time to care for their customers. Vickie is an absolute delight, she always is knowledable and so full of life and passion for what she does. There is something about her that you just can’t help but smile about.
They have taken great care of my antique wedding ring from the 1920’s. It needed some retipping and TLC. I got it back within a week looking as sparkly and beautiful as ever. I’m looking forward to getting my custom diamond band back this week from them. I have been working with Leslie and she is also wonderful.
The Menagerie is a lifetime store, some where you can go and be treated like family and I look forward to that.

Vickie is a gem. She worked very closely with my fiancé and I recently when we needed to re-​set his grandmother’s stone in order to make my engagement ring. Vickie listened to all of our questions and concerns, did a ton of research and guided us throughout the entire process. She is so vibrant and energetic and always welcomes us with open arms. Vickie and her wonderful team also made setting up our registry a fun experience! We are now in the process of having our bands made through her, and will be loyal customers for life. She is the best.

Something seems to be getting lost in translation in Unilocal’s coverage here.
The Menagerie is the best jewelry and finery retailer in Austin, period.
Its owner, Vickie Roan has run the business for 20+ years with her daughters and a dedicated team of experts.
Four years ago I bought a gorgeous vintage engagement ring there. She still remembers my name when I see her, and she always sends me handwritten Christmas cards.
There are a few other excellent boutique jewelers in town. The common trait they share is sincerity. Sure, they would like to make a sale, but never without thoughtful consideration for my motive and my needs.
The Menagerie’s inventory probably favors value rather than the latest trends. It is more «classic» than contemporary, in my opinion (I’m straying far from my comfort zone with these assumptions).
If their style isn’t right for you, the people will point you in the right direction.

Great store and friendly service. Not a better jeweler in town.

I don’t review often, but my experience is so different from the existing review, I feel compelled.
I have never experienced anyone being snobby or unhelpful. It has been quite the opposite. From the first time I went in a few months back to investigate china patterns, I was greeted cordially and a ton of time was devoted to answering my questions and helping direct my search. Sharon even gave me a great homework tip to make sure that I could figure out the style I would want. When I found patterns online that they didn’t have in the store, Vickie ordered them in for me to see before determining my final registry. In contrast, Breed and Co. just said «we don’t carry that» and had no follow-​up comments or questions for me.