Tory Burch

Talk about 5 star service… I myself am in the service industry and I am very critical when it comes to customer service. We all work very hard for what we have in life and when I chose to make a purchase weather it be a $ 5 lipstick or a $ 3,000 purse I want to feel great about my purchase. I have had the pleasure of making my purchases from a beautiful gal named Lindsay. I know that in the service industry we have to all make our numbers and goals it’s part of the job. But there is a difference when you truly like your job and your clients. Since day one Lindsay has always offered nothing but 5 star service for myself and my husband. She isn’t pushy or she doesn’t rush me into my selection. I have even purchased a item before and ended up exchanging it later for something else and she never made me feel uncomfortable during that process. Unfortunately I have a huge shoe and purse addiction and always want something new. Lindsay is always keeping me in the loop when there is a special event or sale approaching. I truly appreciate her being a genuine person and always taking care of me. She knows my life is a little crazy at times since my youngest is a special needs child and always manages to accommodate to my needs. Thank you Lindsay for all your help and for representing what 5 star service is.

Amazing! Sweet, helpful staff and fabulous products. I love shopping at this beautiful store!

Fabulous customer service!
I purchased a bag from Tory Burch (at another location) about 2 years ago. Recently, I noticed that the gold on the chain was wearing off so I went into the store to see if they could fix it. The sales associate offered to send it to their office to see if they could fix it within a 4 – 6 weeks window. I was completely fine with the waiting period and gladly handed over my purse. As I turned around, the Sales Associate called me back and offered to just swap out my purse for a completely new one in the store!
I LOVE the fact that Tory Burch stands behind the quality of the product. I’ll definitely be buying more of their products in their future :)
I do wonder what they’ll do with my old purse though…

Ooooh dear. I’m in trouble.
So many beautiful shoes! Have I mentioned I love shoes?!
This past weekend they had a sale and I did find a sale item that did not break the bank. $ 25 flip flops. Okay, I know flip flops are $ 5 at Walmart. But they hurt and pinch and don’t look great on your feet, as these do.
The service is great. I was given a small bottle of water to sip with the TB name on it while shopping. Timothy helped about a dozen people while working with me. He must have a twin as I was in and out quickly.
Check out is literally behind a draped area. I don’t know what they do back there other than swipe your card. Maybe the cashier is naked.

I went here the other day to get a Christmas gift for my lady.
Definitely a well laid out store. Everything looks nice in there. The store’s décor, the organization of the merchandise, and definitely the apparel & accessories. I initially was looking at the purses but then I glanced over at the footwear. I think Tory Burch’s best work is in her footwear.
Everything from the sandals to the heels to the boots. I ended up having trouble deciding between two pairs of boots, so one of the sales ladies put em both on so I could see what they looked like.
They were all friendly and didn’t seem to mind all my questions.
There is almost no cell phone reception in the store, so they provide wifi.
If I was a girl, I would be spending way too much time and money at Tory Burch.

Oh happy day! We finally have a Tory Burch in Austin! I am so excited. My wallet however, is not.
I received my store opening invite on Thursday for the store to be opening this weekend. I was beyond ecstatic because I thought it was opening later in the year. I sent a pic of the invite to my boss and we knew we had to go the next day.
We left work early — because this is an official holiday! Since it was still early in the day the place wasn’t mobbed.
The store is beautiful inside and out. We were greeted by a gentleman passing out champagne — yay! — and began browsing each of the 3 rooms.
We found purses and jewelry we both loved but no purchases were made today. I did find a bracelet I really loved and may come back to purchase next month. I’m sure I’ll also be back to browse several times in between.
I love Tory Burch!!!