U.S. Post Office

I’ve been here twice, during the holiday season no less, and had absolutely zero issues. The first time I came was to ship a package and buy a stamp. I was helped immediately and the whole process took less than five minutes. Shipping was a little more expensive than I remember in past years for the same weight class, but that’s okay. The package I shipped was given a tracking number, even for just regular shipping. I didn’t know USPS does that now and I think that’s pretty cool! It arrived quickly and was not damaged, which is really all I can ask for when it comes to shipping.
The two Christmas cards I mailed also arrived to their destinations quickly. I finally tried one of those machines you can buy stamps from, instead of waiting in line — super easy and took less than two minutes to get in, buy the stamps, apply stamps to said Christmas cards, put them in the mailbox, and head out.
Nothing was lost, damaged, or broken, I received friendly service, and it wasn’t crazy busy. When it comes to visiting the post office during the busiest time of year, what more could you want?

If I need a package delivered quickly I bring it to this location. They consistently get my packages to their destination a day earlier than when I mail them from a drop box nearer to my house. They work well for my Netflix movies as well. I’ve had a couple of instances of the Netflix movies either not being received back by Netflix or them being delayed, but that hasn’t happened at this location. I’ve never had to wait to use the drive through mail drops, so it’s an easy and fast in and out. When I’ve gone inside to buy stamps from the machine, I noticed that the lines at the counter are not very long. If I needed to handle some counter business I would come to this post office. I appreciate the ability to get in and out of here quickly and without stress.

Horrible, horrible, horrible, they are the worst. They made me go back a repackage three times and in the end charged me more for wieght when i already paid a diffrence in the beginning. Do not recomend, plus they loose packages.

You want to know why the Post Office is struggling? It’s because of the people it hires. More importantly, the rude people in the bulk mail division at this location.
I am sure I am not alone when I say this. It is time for these people to be replaced. They are all self-​entitled, know-​it-​all’ who forget who the customer is and why they have jobs to be begin with. I thought the first time they were all having a bad day, but it is everytime. They talk down to you for no reason.
USPS can start with this department and work outwards or continue to struggle.
Rude. Rude. Rude.

Why these numbskulls can’t do their job right is beyond me! Does anybody train these people! Package from Dallas arrived in Austin, then shipped to Leander before coming to my address in Round Rock… WTF! Fail, fail fail

Every time I go to this post office I try to use the machines to do postage and sending due to the fact that I HATE dealing with the postal clerks at the front… Well, just the MEN that is. The ladies are very sweet and patient and helpful. The men however always act snippy and impatient and just rude. I almost get the feel that they think i’m just some stupid girl who asks too many questions. Today I used the machine to get postage for a large envelope, the drop box was locked so I had to wait in line to drop off the package at the front clerk desk. Of course I got the grumpy older man with grey hair. As I informed him that I just needed to drop My package off and began to walk SLOWLY away He yelled really loud at me that I didn’t have enought postage on my package in a very uncomfortable way. Everyone standing in the lines around me and all the clerks stopped everything they were doing to look at me. I was imbarrassed and angry. He spoke loudly, in front of everyone while they were staring at me, That it was not a large envelope because it was thicker than ¾ of an inch… Well not by much i thought… I would gladly pay whatever it takes but he didn’t have to be so mean over nothing. I will make a point from here on out to only come in contact with the ladies from now on. Even if I have to wait longer!!!

For 10 years I have sung the praises of this branch. Honestly, in the past, it was not liking going to the post office and I always left w/​a smile on my face. Unfortunately I started noticing a difference a few months ago and today was it for my out of the way trips to this location.
I needed to mail something internationally and also drop-​off a domestic prepaid return package. I never did get to the international portion of my transaction after staff refused to provide a drop-​off receipt for the domestic prepaid return. Staff told me I could purchase receipt verification for the prepaid package or take a picture of the package. The reason, the package is a drop-​off and the guys in the back may not get to it for a few days.
Needless to say I left. I went to a subcontracted station and they do not have scanners, which I could live w/​since it is not truly a post office. I ended up at my least favorite location expecting a nightmare with the international mailing. Surprisingly one person new all about the insurance limits and the services insurance may be added to internationally, but best of all NO argument about giving me a receipt for my domestic prepaid package.

I run a small business out of my home. every package that has to go through Austin is either lost or delayed. I spend a lot of time on the phone trying to track packages. They never update tracking. AUSTIN TEXAS PROCESSING FACILITY YOU SUCK.

Well, what can be said about a post office?
Extremely convenient location to my office is a big plus… but that’s just me.
Extremely friendly ladies at the counter is a big plus. Nice to see such friendly faces greeting me.
The line gets really long between 11:30 and 1:00, but I assume that’s any post office.
I will come here to mail items and purchase stamps again in the future.

Never seems to be much of a wait here, and the employees are always friendly and efficient. As another Unilocaler mentioned, this is the Austin General Mail Facility (or I think they call them processing and distribution centers now). Either way, all the mail that goes in to, out of, or through Austin comes through this building, so shave a day off your letter’s transit and drop it off here. They also have longer hours than the other post offices around the city — 7:30am to 5:30pm during the week.

Not much of a wait. Kinda in a weird location but it works.

This post office is one of the best I’ve been to in Austin. They are fast, efficient and the staff is always friendly.

Bulk mail services are hideously complicated, labor intensive, and make no sense. The staff are usually very grumpy… well I did manage to get one smile.

The Cross Park Post Office is open later than your average Austin post office. Its daily collection times are 2:30, 6:00, and 8:00 (pm). It’s big and has lots of post office boxes for rent.
It has a convenient location near 183 and 290 on Cross Park Dr just off 290 a block west of the 290 @ Tuscany intersection.
I took off a star because the automated «Postal Service Center» that dispenses stamps was out of order when I came.
If you ever miss the last collection time of the other post offices (usually around 5 or 5:30 pm it seems), drop off your mail here. The indoor service office is open until 6 pm on weekdays so people can just come by after work instead of skipping lunch or taking off early.

When it comes to post offices around Austin, I’ve tried many, and this one is my favorite. First off, it’s the general mail facility. All the mail that comes in or goes out of Austin? it goes through this one. So if you have Netflix or a within-​city letter to mail, you’ll shave a day off your sending time if you go here. So I always drop off my Netflix movies if I have to go anyway (also because my postal pickup person seems to take a few days getting my movies from my house to the office– maybe s/​he has the same taste in movies as me?).
Most importantly, the people that work here aren’t jerks that sit around and watch you while you wait. They try to help get through the line as quickly as possible. Honest! I’ve never waited here longer than 10 minutes, and the employees I’ve encountered even have a little personality. If you’re cute, they might tell you to have a nice day. So that next time you have to send your mom a present or mail off your GRE scores, check out the GMF.