US Post Office

its impossible to reach them! i’ve been calling for hours about my lost package but its always engaged. i am very dissatisfied with this customer service.

The second star is only because I was actually able to talk to someone once who helped address my problem. However, this time I haven’t even been able to get through despite numerous attempts (either it just continues to ring or there’s a busy signal). I work at a downtown office whose mail is delivered through this location. I understand that they’re stretched thin, but it’s really unacceptable when our mail is not even delivered about 20% of the time. I didn’t really realize this was happening until I bought a series of things online and was able to track them and see when they were attempting to drop them off. I keep getting «business closed» on the package tracking, and it shows that they’ve been showing up anywhere from 5:20-ish to 7-​something (p.m.). I called to see what was happening and was told that we are at the end of the delivery route, and all the addresses on the route are businesses so they can’t shuffle the route to deliver to the residential addresses first, as they would normally do. The person was helpful, though, in that she contacted the carrier and got him to come by and deliver our mail that they have tried to drop off the previous day long after we were closed.
i just lodged an official complaint using the USPS 800 number, though, because this keeps happening and it just seems like very poor management. At the very least, they could switch the direction in which they run the route so we’re at the end every other day rather than every day – couldn’t they? That just seems like common sense. But looking at the other reviews, it looks like there are just a lot of management issues at this branch.

This Post office, and it’s delivery staff is definitely the worst in Austin, They don’t open according to schedule and they lose mail constantly. We had to go to the post office and talk to the delivery manager no less than three times that the delivery person was putting our incoming mail in the outgoing Slot before they corrected the problem. Another government entity with inept employees that they wont let go.

My former apartment complex sent me a return receipt requested letter to my new address. Since nobody was home during the work day, I found a little card with a tracking number left in my mailbox which told me the letter would be held at this post office branch.
I went during my lunch break last week, stood in line for over thirty minutes, and was then told they cannot find the letter.
The supervisor told me she would continue looking and I should follow up with her for an update later that week, which is all well and good except nobody EVER answers the phone at this location.
Per my cell phone’s call logs I have attempted to call this location thirty-​seven times (and counting) since last Thursday, and the phone either rings endlessly before hanging up on me, or I get a busy signal.
This kind of service is appalling. I’ll be going back to this location tomorrow to speak to the station manager or postmaster and will be updating my review as needed.

This post office lost my package that was so important document … And didn’t help at all for find it, the carrier man I don’t know who was it is no responsible for that too, I had it like priority mail that by checking the tracking number is look like delivered but where?! I don’t know
If was possible I give them 0 star but as I have to do it I give 1 star,

This place works about like any other post office… I’ve dropped off a couple packages and have managed to call and get quick and knowledgable help with mail delivery issues. However, there’s still a huge administrative problem here in that the hours and facilities are not set up to serve the majority of customers.
This place is handling mail for all of East and Southeast Austin since the USPS location on E. Sixth was reduced to postage-​stamp size itself… so USPS directs customers to this «full service» location, even though it’s anything but. There’s no automated postal service unit for you to buy stamps or mail packages on your own, and no weekend hours whatsoever. So if you have a package to pick up or mail, you’re probably going to have to take time off work, fight traffic from the other side of the river, and stand in a very long line to do it. Anything requiring multiple trips turns into a story even Kafka couldn’t make up. Even adjusting the hours so they’re open until 6 would make a huge difference… but with that and no automated kiosk, this place is a two-​star suckfest. Good luck.

Ben was awesome! He made it happen! Make an appointment so you wont have to wait. Have everything prepared so it’s a flawless process. I expedited my passport and i received it in two weeks! My fiancé had some issues but Ben fixed it and we are waiting for his now.

If you have patience, time, and don’t mind a Lil waiting this is the post office for you!!! Awesome service I can’t remember the clerks name but he does an awesome job handling the line since he’s the only one there. Yes 1 person runs the office so please have patience or go to a fully staffed post office.

Slow… Slow… Slow… What happened to any urgency? I hate this post office. Nobody here is friendly… And who cares if they lose your package? The post office sure as heck doesn’t.

I pick up my mail at this location frequently, this business has open there doors 10 to 15 minutes late on several occasions. Waiting time to pickup a package is extremely lengthy every single time. Service is just horrible! Clerks are extremely rude and have a negative attitude. I’m currently making arrangements to forward my mail to a different location to avoid further inconveniences. It’s also very disappointing to see the United State Flag outside this location severely damaged and mangled on the pole. Extremely disrespectful!

I have only lived in austin for 5 days. I obviously had my mail forwarded from my old address in Washington to my new address here in Austin. I put my Austin mail on hold for one week before I got here, as I had to actually drive here from Washington.
When I wnt to pick up my held mail, I was told the mail was lost. yes, lost. I was livid, but still hoping that the carrier might actually deliver it to my home instead – I checked the ‘pick up accumulated mail’ option on my mail hold.
The next day, my mother overnighted me a very important package. Guaranteed by 10am tuesday morning. I kept looking at the tracking info and it said the envelope was out for delivery. 6pm on tuesday, i got an email notification sayiung that my package was left at the mailbox at 1025 am. nope. still no package despte tracking info.
Wednesday afternoon i went to the post office to ask what was going on and they made me stand in a separate ‘quick service’ line. after waiting here with 10 other people for 45 minutes, we came to learn that nobody was actually servicing this line. so we all went back to the regular line.
The usps worker told me that the package was in the mail box and i just need to ‘look around better’. WTF
i even spoke to the supervisor and he told me the same thing while also being extremely rude.
Luckily, my package did show up but not until 7pm wednesday evening. It was ‘guaranted’ to arrive by 10am on tuesday morning. I do not understand why my package was 2 days late or why it was scanned as being delivered when it was not.
I dread dealing with this place.
I still have not received my mail that was on hold.

15 people in line at the «quick pickup window» one person working and it takes an hour. Ugh!

So… I had to pick up a piece of mail that wasn’t delivered to our office for some reason. (Our office is in East Austin, but that USPS location currently doesn’t hold mail for any East Austin residents. That’s another story.) I got to the Burleson Rd Post Office at 4:30 on a Monday and jumped in the «quick pick-​up» line. The line, not kidding you, did not move for 20 minutes. So closing time rolls around, and I’m only about 3 people closer to the pick-​up window. Frustrated people started to leave, but they were all behind me so it wasn’t helpful.
That’s when the angel of Burleson Rd USPS showed up. I think her name was Peggy, and she totally took charge of things. She let everyone who waited in line know that she was going to help them. She was quick, efficient, and very in-​control. (Unfortunately the two people helping her were not, hence the long wait to begin with.)
So in closing, 1 star for this Post Office. The wait was awful and most employees were slow, confused, and unhelpful. Extra star for Peggy who knows how to get things done.

Let’s just say parking is great tons of it but there is always a line when I go. I hate when they tell the person right before me «I’ll be back» and their gone for about 10 minutes!!! The line just gets longer and they don’t know what their doing.
I’ve been a few times only because it’s close and I don’t hit any traffic on the way but man do they suck. I’ve been told «well he knows more he can help you» that would of been nice to know before they try to help me and then at the end just hand me off to another.
Then again, I still wouldn’t go anywhere else because it’s within 5 min of where I live. I’ll suck it up but customer service would be nice to have at least every now and then.

** HORRIBLE Service !!! ** Postal Carriers are the worst.
1) Constantly mis-​delivers mail
2) Honks horn in front of house, when their jeep cannot park for delivery in front of the box due to a car being near by, and carrier is too Lazy to get out of the jeep to hand deliver.
3) Post Office — Does not answer the phone for any issues
4) Recently hired a New Manager at that location name is «Jim» hopefully he can turn that USPS Office around…

Like some others have said, old and outdated, but thats what makes it better. In and out fast, that is what makes it worth it. I have spent a lot of time waiting at post offices to do things. This one is kind of «unknown» and somewhat hidden on a back street. As far as getting them to answer the phone, they don’t, no post office really does unless you can get the managers number.

Best secret post office EVER. I work nearby, but often forget about this one and instead go to the easier-​to-​get-​to office on S. Congress. But that one always has a line out the door and getting in and out is a hassle with the busy Congress traffic.
This post office is fabulous! Ok, it’s older and dated (no self-​serve kiosk, though I swear they use to have one and a stamp machine too), but the line is always moving, the staff is super friendly and I’ve never had an issue finding parking. I kick myself for not always going here first!

Went in here yesterday to mail about 50 packages and the woman at the counter didn’t even blink. She actually got excited to find an easier way to manage such a pile and kept a smile on her face the entire time. At the window next to the one I was at the woman there also stayed super friendly and polite the entire time. It’s the holiday season and everyone is mailing packages, the line is out the door and the staff here is keeping their cool — huge plus in my book.
Top all of that with the fact that the line here was shorter than the other local office and I’ll return!
My only complaint is that this location doesn’t have the self service kiosk yet — but then again that thing is a bit clunky to use so it’s not a huge deal.

its a post office… so of course they are not going to get a great star rating…
I have been in various locations across the country and this one has to be the slowest one, busiest one with the smallest parking lot ever.
The parking lot probably has like 15 spots MAYBE 20. You are forced to park on the side or in neighboring office park and walk to the actual post office. I parked in the employee lot which was closer… ha!
There are only 2 – 3 counter people at any given time and I was here at 3:00 pm and the line was out the lobby into the mailbox area and the quick help window also had a line into the mailbox area.
Lines as usual ran at a snails pace and the quick window wasn’t very quick.

If some of the things I ordered online had an alternative way to ship, I would do it that way more often. I hate coming to the Post Office with a passion! I usually go once they open up and there is always a long line and only one person in the front to assist. Especially with the holidays come around, you need to staff up or make over time mandatory with the little staff you have.
The wait is long and than half the time they will make you go around the corner to the side door for assistance. Sometimes you wouldn’t even think you needed to but you sometimes do.
The staff always seems crank as hell as well! They look miserable as if they hate their jobs. No one wants to be up at the crack of dawn but you chose your job. Put a damn smile on! I don’t want to be at the post office at 8am to wait in line for 20 minutes to mail out a package… If you hate your job than leave.
Also, you need someone to do some lawn maintenance… The time I went, we just had some good rain and usually insects and rodents will come out because of it but there were rats/​mice everywhere in the grass area and even near my car. It was super creepy and made me want to freak out. Luckily enough they would run away when someone got to close but not all rodents are like that…