Wells Fargo Bank

I first got a checking account with WF back in 2000 and have grown used to their cheery customer service. In their defense, I called a few days ago and the woman who assisted me over the phone was polite and friendly. However, I recently went in and was disappointed. The woman working the counter was aloof and disinterested, then she told me to sit down and the banker would meet with me «when they had time.» Funny, I thought the bank worked for the customer and not vice versa, but nonetheless I sat down. I then overheard the banker casually chatting with a customer and not talking about anything work related. I then went up and politely asked if he was the banker on duty and he said «Yeah, I’ll be with you when I have time, please sit.» He then went on to chat for a few more minutes before he came and got me. After that he was all buddy-​buddy and tried to make casual conversation, but I just gave him a bunch of «yeahs» and «uh huhs.» I’m debating writing a formal complaint to their head office. My time is valuable and most of us can’t «shoot the breeze» while on the clock, so why should they? Save it for your break time.

I am a long term customer of Wells Fargo and have frequented branches all over Austin, many Wells Fargo branches across Texas, and some across the United States during my travels for equipment purchases, etc… I have over five (5) accounts and do from a few individual to dozens of transactions per day. I have been considering to consolidate my other business bank accounts to Wells Fargo, to move my payroll processing to them, and to move my personal accounts as well because I have enjoyed excellent and friendly service everywhere I have gone except for this particular branch. I thought at first that it was just one bad employee at this branch and shrugged it off. After repeated visits of bad experiences every time, I decided not to go to this branch again as it seemed to be a bad bunch there. Unfortunately, I deviated from that decision as this branch was in close proximity to me when I had a tight schedule and a stack of checks to deposit so I stopped there. I have had issues at this branch with them getting the deposit correct so I made copies of the checks before leaving the office and I added them up so that I would know exactly the deposit. I added them again at the window and signed each check. For the first time ever, a teller took my stack of checks and went to the back out of my site to make the deposit in the drive though while I was standing at a window in the lobby. The teller came back with an incorrect deposit amount. It was too low. I asked for it to be added up again. Clint R. the customer service manager stepped over and got in my face and was unprofessional. He threatened me to cancel my transaction. I thought about it for a second to be sure that I heard him correctly and then responded to go ahead and surprisingly he did. His teller handed me back the stack of checks less one that she lost, dropped, or something after I handed them to her. Again, I am certain that I had the checks as I added them up and signed them all right there. Clint R. was extremely confrontational and beyond rude. Then he went to the branch manager as I was walking out. It seems that the branch manager also has a bad attitude. I would have expected them to chase me down and to make sure that I didn’t leave with my checks nor to leave unhappy. What happened in the final act on their part is appalling. Clint R. walked out of the branch managers office and got in may face as I was exiting the door and handed me his card, challenging me to do something about it.

I have never seen a line longer than two people (after 4 PM.) They have always been nice and helpful. I don’t understand the bad reviews. También hablan español.

Great people here, but sometimes, there’s quite a wait. The drive thru is never an issue though. There’s usually only one person at the counter and two others at the drive thru, but the ones at the drive thru never help customers at the counter even if they don’t have any cars in the drive thru. I know it’s not their job/​fault, I just wished this location had a better flow of things :(

They used to be so nice. Now their customer service is awful– they just seem so mean and disgruntled every time I’ve called in with a question or a problem.