YourMechanic

Worst experience ever. Placed order to have a power steering pump installed on a Volvo C70, 3 times with no success. First time they canceled last minute because of the weather, I say okay and allow them to reschedule. The second time the mechanic doesn‘t show up the following week or even bother to call. This organization can‘t even locate the mechanic by text or cell phone, so they beg me to allow them to reschedule after I already took a second day off in waiting for their M.I.A mechanic. The final time they wait all the way up until the day of the appointment and finally cancel no explanation. I call the office and the rude guy has the nerve to tell me basically you‘re just screwed, we don‘t have a mechanic that wants to work on your car and we only have one mechanic that services Volvo‘s, so basically oh well. which is a crock of shit, seeing as they had different mechanics the prior times they canceled my scheduled appointments .This is by far the most unprofessional organization I have ever dealt with, and I have filed a complaint with the better business bureau to report on their poor handling of business. I hope no one else waste their irreplaceable time dealing with this organization, that clearly could care less about customer satisfaction.

During the last 10 days i have unsuccessfully attempted to get a quote for some minor repairs to my car. They do not return phone calls and my inquiries vis a vis emails are answered with redundant requests to schedule a diagnostic. I knew the problems with my car and wanted a quote for labor and parts. They have been unwilling/​unable to respond with needed information. I get the idea that they are some kind of flim flam internet referral service.

Horrible. Horrible. Horrible. Horrible. Horrible.
After 5.5 hours, and six (6) out of eight (8) spark plugs replaced … ticket was closed and YM said «take to a REAL MECHANIC», we cannot finish job due to lack of appropriate equipment {{two sparks broke, unable to get part (s) out to replace w/​new}}. WTF!!!
Left me and my SUV stranded, as SUV was now un-​drivable. Had to have SUV towed to dealer to complete job for a whopping 200 $.

Man, I love this service. I have used them 3 times, each time the same mechanic came out (Patrick Facundo). I have an 11 year old Ford Explorer, so needless to say I have some maintenance that needs to be done. I keep notes on what I need, and then book an appointment. They come to you, which eliminates the major pain of dropping off and picking up your car, or the huge time waste of waiting at the shop. They also give you the option of booking the same mechanic that worked on your car before, so they know the vehicle. Huge range of services. All transactions online or via app. If your car is no longer under warranty, give these guys a shot.

I have two major grievances about my experience with
. Adding a few screenshot photos of the information I was given.
I got a «fixed price» quote of $ 164 for a repair, but when my mechanic asked me to sign the receipt after doing the repair it was $ 242, not $ 164. When I asked he explained that the part (speedometer sensor) cost more than they quoted me, they had sent him with 3 possible sensors to see which one worked for my truck, and apparently the more expensive one is what worked. The problem to me was that this was the first I’d heard any of that, after he already did the work. =/​I wasn’t even told it was a possibility, I just believed when they said fixed price. That process regarding the part and price did make sense to me, I simply would ask that if you cannot offer a fixed price, then please DON’T offer it. Another mechanic in town had quoted me only $ 200 for the replacement, so obviously I’d have chosen them if I’d known.
My second problem with the repair experience is below.
I ordered a «speedometer sensor replacement» service. I’m not a mechanic, but I was told that that was possibly the problem with my speedometer (by another mechanic who just suggested I get it tested first to know for sure). I felt pretty safe about ordering this service though, specifically because they give a step by step description of how the service is performed:
— Check operation of speedometer.
— Scan the computer system in the car for codes.
— Test the vehicle speed sensor.
— Replace the vehicle speed sensor if faulty.
— Recheck the operation of speedometer.
I read the above to mean that they first checked to see if the speedometer sensor was the problem, and only replaced it if it was faulty. My mechanic just replaced it and came to the door afterward to tell me that he didn’t think the sensor was the problem based on how it moved around, etc. He even told me what he thought might be the actual problem. But he’d already replaced the sensor anyway. And of course replacing it didn’t fix anything, because my sensor wasn’t faulty, as he thought.
I spoke with customer service. They said the mechanic assumes I already know the problem and he just replaces the part as requested. I told them that I assumed they test the speed sensor and replace it only if it’s faulty, as described in the service I ordered on their website. The girl agreed at one point that it did «seem to say that.» Ultimately, customer service was friendly to me but was unable to help me very much.
After a couple of phone calls, they did honor the original «fixed price» quote, but I still owed $ 164. Considering I don’t think they should have replaced the part after testing since it was not found to be faulty, and the fact that my speedometer still doesn’t work properly after the replacement, I was hoping to owe no more than their $ 70 inspection fee (still a compromise since it wasn’t actually inspected and nothing was diagnosed but I’d have paid that much). But I am unfortunately stuck with the $ 164.
I just would not have ordered the service had it not provided the testing and the replace «if faulty» lines in the description. That would have been too high a risk because I knew I was unsure of the exact problem. The description is what sold me on the service, so I would not fully trust their descriptions. I could have inquired beforehand about the process and exact payment in the event my speedometer was not faulty, I wish I had done that. But I assumed they’d inform me of the cost of the testing when the time came, and I assumed that cost would be less than the cost of installing the part. I am disappointed that they were dishonest or at the least, misleading, in their description and did not honor what it says. Also disappointed that I’m out the extra money and can no longer afford to get my speedometer fixed (the actual problem with it) this month.
I think this service might be worthwhile for more straight forward services like oil change. If you’re using it for any type of repair though I guess I would just ask a lot of questions and don’t necessarily trust their website.

Just had my brake pads and rotors changed by Carlos and he was the best and most courteous mechanic O have ever encountered hands down. All of my future automobile mechanical needs will be done by Carlos and I recommend him for anybody because trust me he is amazing and treats you as a VIP customer instead of just doing his job. He will also check and make sure other things are okay and will not push you to get it done right away but when it is convenient for you. Thank you YourMechanic for sending Carlos to service my vehicle needs. Thank you once again!

This has been the Worse experience. I do not understand how the company and mechanic seem to not be on the same page. I have had to reschedule with this company 3 times to get my car fixed. All were because of them. The first time my mechanic was in West Texas! How does the company not know that their mechanic isn’t even in town?!? I booked that appointment 3 days in advance. So after that I rescheduled for that Saturday. The mechanic himself is nice, he diagnosed my problem and told me not to drive too fast on my car to avoid a intake manifold blowout. I get a call stating that they wouldn’t be able to come back out until Thursday due to parts. This is my only car, so this is already an inconvenience, but I understand. I take off on Thursday to accommodate the mechanic, and what happens… He Cancels! His truck has a fluid leak. Wow. So they once again try to reschedule. I am told there is an opening for the next day, Friday (which is today). I make arrangements with my dad to take my car to his job that way the mechanic will have more room to work on it in his parking lot. I am now inconveniencing my family. I was looking forward to finally having my car fixed, until I get an email this morning reminding me of my appoint for SATURDAY. You have got to be kidding me. So now I’m inconvenienced once again to redo my plans and accommodate this on the go mechanic. At this point I should’ve went to another mechanic cause my car would’ve been fixed by now (hints it is STILL not fixed). This is beyond ridiculous. If i get another call saying he can’t make it, I’m cancelling this service. This one mechanic can’t be the only person that can work on a Volvo. I went through them because my dad had a good experience. He is even fed up with this service right now. All this and I got a $ 25 discount off my bill. That is real great… I’ve worked in retail and I try to be very understanding with things, but I have never been so upset with a service. Never. I will not recommend them at all.

Jordan Edgerly worked on my truck and he did a really good job. He did a very thorough diagnostic check and pinpointed the problem very quickly. I needed a new fuel pump and fuel filter. It only took him a few hours to do the job and now my vehicle runs better than ever! I was very happy with how Jordan educated me on what was the problem, how to fix it and remained professional the entire time. I would recommend to anyone to use this service over a repair shop!

UPDATE:5/25/16 Second time using this service and I am even more satisfied than the first. I got a call from Robert M. an hour and a half before my appointment and he educated me a lot about the brakes on my Altima. Long story short, he was honest, sincere and I didn’t need any work done at this time. I am incredibly pleased with this service and will use it when I do need my brakes done, thanks Robert! I would recommend to all my friends & family
12÷18÷15 I bought a groupon for a great deal and decided to try these guys out. With my busy schedule its always hard to squeeze an oil change in. I had an appointment scheduled for 9:00 and Brian arrived at 8:30. He did a great job, I am very satisfied. Friendly, on-​time and affordable. Highly recommend these guys and I will use them again! Thanks a lot Brian!

At first, my Groupon appointment was set for 7am with Dillon. He never showed up! I contacted YourMechanic’s 1800 number and the CSR was unable to get a hold of Dillon to see what happened. The CSR rescheduled another appt with Patrick. So this review is for him. Patrick was on time, efficient, and knowledgeable. He came to my office (which is awesome by the way!!) and got the job done. I highly recommend Patrick and have already referred him to a coworker. Luckily I purchased the 2 Oil Changes/​Tire Rotations groupon so I will request specifically for him. Thanks Patrick!!!

Twice I have used Marty Light who is based out of Kyle/​Buda. He has shown up on time and did the job as expected and went above and beyond in taking care of my needs. Highly recommend.

Paid YourMechanic to come out and do an estimate. We agreed with the mechanic’s assessment of the problem and the price to fix the car. Made an appointment for him to come back and fix the car and he never showed or called. We called him and he said he was running late. Never showed again. We called and made another appointment. .. never showed. Apparently this company just want your money to perform an estimate and has no intention of doing the work.

Patrick came out to work on my Ford Taurus. He was on time, quick, and affordable… especially since I provided the part needed.

I had a really great experience. They came to my house on a Sunday! It cost close to a hundred bucks for my BMW. But I needed BMW grade oil so it would probably be cheaper for others. Totally worth it to have my Sunday back! Will use again.
The only down side was that they said if I sent a referral link to friends I would get $ 20 off. I did so and two friends have use the service since and I have heard nothing about the promised $ 20 * 2.

Once again Marty came to my home on time to change the oil on my car, no hassle no waiting around in a shop, quick and easy will use service again

Patrick was early and did a great job on both mine in my girlfriends car. One is a Honda The other is a forward but it took equal time to do both. About an hour or so

I paid for an oil change and tire rotation service online, about a month ago. When I purchased the deal, my oil was needing to be changed as soon possible — part of the reason i chose this company, because I work 7 days a week and it seemed convenient at the time to have someone make it out to my house instead of having to take off work to go to a shop during business hours.
The idea, however, is where the convenience stopped. I tried booking an appointment online multiple times with no luck. Their website has some serious issues. After I made a few phone calls, I was able to get someone on their end to schedule my appointment. Awesome! Now I can get my car taken care of… WRONG.
the day my appointment was set up, there was a slight drizzle, not even real rain. My mechanic texted me and asked if we had a covered area where he could safely work on the car, and I told him sure, we have covered carport — like parking. Well, that was only good enough for the oil change, and for some reason wouldn’t be okay for the tire rotation, and since I already paid for the two together online if I went ahead with the oil change I would lose out on my tire rotation. What?! I ALREADY PAID.
At that time, i was told I had to reschedule or lose part of the service I already paid for. The reschedule date was made 5 days later (thanks for the hurry… not).
But here’s the best part: NOBODY SHOWED UP FOR MY APPOINTMENT. Nor was I given so much as a phone call to be let know. I had to cancel my plans for the evening, and sit around waiting for over 3 hours to finally figure it out myself. And when I contacted the mechanic, Carlo, who was supposed to come all he said was «you’ll be rescheduled with another mechanic.»
No apology, no explanation.
Thanks Carlo, you’ve ruined my entire week. Hope that makes you happy. Why am I not being taken care of like every other paying customer?!
Until this issue is actually resolved, I will make a point to share my experience with friends and family so they don’t have to go through the same amount of stress I have just to get a tire rotation and oil change.
UPDATE: it’s been over a week now, and still my issue has not be resolved. 2 different people acted like they actually wanted to help, but in actuality have no sense of urgency whatsoever. I called their direct line over 10 times, with the given extension, and not once did I get a real person on the other line. I finally resort to email, and was able to get a response. Not a helpful response however. I was told the reason the mechanic never showed up is because my parking situation wasn’t «adequate enough» and that I needed to figure out another place they could service my car. Only problem with that, is that the mechanic never even came to check out the parking situation, he just assumed it wouldnt work. Or just made that up all together to cover his back after not showing up, with no warning. I was also told that I did in fact not get charged, even though I was emailed a reciept.
After having to send a copy of my reciept of payment, I wasn’t given an apology, just told again that my appointment would be rescheduled with a different mechanic. I replied letting them know I have to travel out of town very soon and that it was incredibly urgent that I receive the service my car needs, and that I paid for, in order to make said trip, or I would have to request a refund– to which I never received a reply of any kind. This is a great concept, with poor organization, poor communication, and even worse customer service.

I have booked an appointment with David Vazquez he was awesome he was on time and finish on time very thorough and professional he was friendly and very honest in diagnosing the car. I would definitely Book him again to work on my car and highly recommend him.

If you want something very simple, then I would recommend Your Mechanic. He changed my oil and found a few other problems that he quoted me on. I agreed with the estimate of repairs, and we scheduled a date in the future to complete the repairs — time enough to get the parts in. Then, the parts were not in — and I was rescheduled. I even received reminders.
When the appointment time came and passed, I called Your Mechanic and was told that my parts in fact were not in, and that the quote that I was given was for labor only. That it would cost considerably more, did I still want to have them order them? IT WAS A MONTH LATER! I got no call about the increase in the estimate and the parts had never been ordered. I was never called to say that he would not be keeping my appt and so I waited here to find out that not only was no one coming, but the priced had increased substantially. Too bad — I loved the idea — but NO THANKYOU.

Just found out about this service. Was very impressed with my mechanic, Lee Hays. He showed up on time, got my oil changed quickly, left the area clean, and topped off other fluid levels. Will definitely use again. If you use the link below, we’ll both get a $ 20 gift certificate (which will cover a basic oil change):