Denny’s

We received a coupon in the mail for their «Grand Re-​opening» due to a remodelling and new promo so thought we give it a try. We been to this restaurant before a few. And it never fails to dissapoint everytime but this one took the cake, hence the reason why im writting this to for you to hopefully get some actions done to this.
We came in around 11:30 and it was pretty busy considering theres only 2 servers on the floor, we asked one of the server if we can sit on the window and told us to sit ourself and she will be there, she gave us the menu asked us what we wanted to drink and told us that the other server will the right there. 15minutes passed and there was no sign of at least her telling us that she will be there, we almost thought she forgot about us. Now i could understand that it is busy but at least acknowledging the guest even if you are passing by is enough for a reassurance that she will be here. She finally came and took our order. I got the new Prime Rib Philly special and my girlfriend got the Bourbon Chicken Skillet with an additional side of Mac N’ Cheese.
The food arrived at a pretty decent time, but I already know somethin is wrong with her food. She ordered a Skillet. Now I’ve been to a lot of restaurants that serves skillets and know a structure of how its made. a freshly made skillet should have a sizzling ooze and the pan where it sits must be crazy hot. This pan was bare minimum warm… The brocolli that was on this skillet was microwaved and slabbed on top like it was randomly dropped out of nowhere. This broccoli is something that you would see in a dollar general microwaved broccolis. The sause was cold and the chicken was microwave. I almost felt like theyre giving us hints that our food was straight out of microwave. The Mac N’ Cheese that she got was was taken out off a tupperware or something. Do you know how i know that? You can still see the containers shape on the Mac N’ Cheese, the whole outline of it! The server came back and ask how are we and made a comment about how the Mac N’ Cheese «was so good it tastes like Kraft». Well, it probably is, one of those dollar mac. It was cold and has barely and cheese.
The new Prime Rib Philly was good. Mine was cooked nicely althought, i didnt really get a lot of the steak in it. Alot was filled with the peppers. After a few tries of getting our servers attention to just eliminate her meal, she finally did. We told her about our concern and she took it off the table, without asking if she wanted anything else or maybe a dessert. Nope, she didn’t, so we didn’t bother cause at that moment I was livid, I gave her half my food and paid for the meal.

Same good food and service with a brand new look! Loving the remodel. Booths are comfy, the colors are now all warm and inviting, and overall gives it a quality upgrade.

Love this Denny’s! Inexpensive, good food and excellent staff. Great for when I’m treating a bunch of kids!