Catalina Canyon Resort & Spa

Rooms are clean and comfortable, but the rest of place is a little run down. NOT a resort. Jacuzzi was dirty & needs to be rebuilt. The two desk clerks we met were a litlle officious and not very friendly. Very noisy at times when other guests are talking outside. Remote location makes coming & going a problem late at night. You get what you pay for. Meh.

I truly enjoyed my stay here. When I arrived on the island a cab was there to pick me up to go to the resort which was free of charge. Rooms are clean and the bathroom is amazing.

We stayed in this resort one night and the next day as we departed we realized we forgot to pack our iPad. We called the front desk to ask for assistance and not only were they rude to us but they were also very unhelpful and dishonest. As it turns out, our iPad never resurfaced and we are sure someone in this hotel claimed as their new possession. I would recommend you don’t stay here but if you do be careful with your belongings and don’t leave anything behind because we can 100% guarantee you will not get it back. Another review had it right this place functions more as a cheap motel/​hostel than as the resort they claim to be.

This place is trying but failing. Super generic and cheap feeling in this room. No thanks! Never staying here again. I’d rather stay at our usual spot the Mac Rae. It’s just a little more money but also you get a ton of charm, convenience and definitely great customer service there. Bye Felicia

I’m going to try to make this short and simple. I’m sure it was nice RIGHT after the remodel. This place HAS NOT been kept up since their remodel! We got moved to 3 different rooms because the 1^st two smelled bad and were filthy. Once we got the the 3^rd room, we were so tired and frustrated, we just tore off the dirty comforter and sheets and slept in our sweats for the night. As soon as we woke up, I called my bank to file a claim to get my money back and booked a room at the St. Lauren Hotel which was very pleasant. This place deceives you with the pictures. This place is NOT what you see in their advertising pics. Things will be stained, dirty and your room will have weird smells. Also doesn’t help that the heavier set guy working at the front desk in the evening is a complete worthless a-​hole! He will not have a helpful resolution if you have ANY kind of issues. (I have posted 5 pics)

If you just need a place to sleep and shower, this is great, but otherwise i would not stay here again. I got this hotel stay for pretty cheap, due to a groupon deal. I was thinking i was getting a resort&spa in catalina for a steal, but what i was giving up was much more.
1)bed sheets had stains on them. When i told the front desk person, he said housekeeping had already left for the day:/
2) the room was soooo cold, and the heater bladts heat to the point you’re sweating. No medium.
3) shower door was breaking off
4) 1 towel in my room, for both my husband and I. Even after i requested extra towels.
5) towels we were given had stains on them and hair (so gross!!)
6) wifi didn’t work when we stayed even though they advertised free onsite wifi.
On second thought, i wouldbt sleep or shower here. AVOID!

Nice hotel, except the internet went down before we got to the hotel on Thursday and they expected it to come back up until Monday! All we hear is «sorry». This was supposed to be a working vacation and with no internet, I’m going to pay dearly when I return to the office. Will never book here again… there goes my get away

This place has plenty of potential and the price is right. The shuttle service from the dock is great and the drivers do a great job. They are the best way to get around and you just have to call or request at the desk. The setting is nice, perched on the hill with filtered ocean views from the distance. Check in was fast and friendly and they will check you in early as long as the room is ready. The room had a shelf broke on the night stand and when informed they didn’t sseem too concerned. The furniture was updated to a more modern theme as was the bathroom. The soap and shampoo was of good quality, the in-​room coffee was lacking. The other area of concern was the room cleanliness, as we found spider webs and a used paper cup under one bed with spiced snack residue in it from earlier guests. Also, found a sticky soda ring on the table. If they improved on the housekeeping aspect, I would raise to a four star as the price and everything else offsets other minor things. They also have snacks and beverages in the lobby for purchase and the lounge/​restaurant were not open when we were there. The table and chairs out front of our room was a real plus the the sun came out!

Well i don’t know what classifies a ‘resort’… But this is not one… A motel/​hotel is more like it. Its … Ok … The walls are paper thin… You can clearly hear the conversations in the next room for a light sleeper… Not good. This motel is on a hill VERY STEEP … They do have a car service… But its confusing on pick up times in town… We were waiting last night for 10 – 15 min so i called the front desk to see if he knew a time or could call the driver… And the hotel receptionist guy said «i don’t know he is on his own schedule»… We had to walk in the dark to the hotel… No help, although the girl receptionist in the morning said we could call for that help if we needed it…
Rooms are ok i like that there is a fridge and microwave.
I am trying to sleep right now in room 504 and they allow dogs!!! A small dog is Unilocaling and barking and its 11:27pm!!!
Do not spend $ 150.00 a night on this stupid motel!
Happy 30^th birthday to me!

The room was pleasant and recently remodeled, but that’s about the only good thing I can say about this place. So here’s a rundown on how this placed missed the mark:
* They advertise a heated pool. It’s not.
* They advertise a full service restaurant. It was only open for breakfast.
* There is a small Kuerig coffee maker in the room. Cool! But only enough coffee for one person (there were 2 of us). I went to the front desk to ask for another pod and they said they were out because the supply ship did not come in. Seriously? This happened twice. Oh, but I could buy a coffee pod that was on the counter for $ 2. It was sold by the restaurant, I was told. What a load of crap.
* Ice machine on our floor was out of service. Based on the tattered «out of order» sign on it, my guess is that it had not been working for quite a while.
* The staff, by and large, seems relatively unconcerned about providing good customer service.
It’s too bad. This place has potential, but they just don’t seem that interested in fulfilling it.

Just OK if all you want is a place to sleep and shower. Otherwise it’s sketchy. Our room was recently renovated and looked pretty good. Appeared clean. Mini fridge, microwave and K cup coffee machine. This was a late December stay and cold at night. The heater seemed to have only one setting we could figure out, roaring hot. Finally ended up shutting it off. Slept in my coat to stay warm. Not helped by the fact that the door had a large gap at the bottom that allowed lots of cold air in.
Had breakfast on site. Very long wait and other people were complaining. Believe there was only one cook on duty. Eggs were overcooked and almost burned. Pancakes looked and tasted like they were frozen and microwaved.
This place is about a mile away from town and up a steep hill. To get anywhere without hiking you have to wait for a shuttle. Sometimes there are people ahead of you who fill the shuttle van and you must wait for the next van to come along. This can be annoying especially standing outside on a cold winter day or evening.

If you plan to book at this hotel, think twice before doing so.
We stayed here because it was the only hotel available over the weekend. We’ve tried Hamilton Cove, The Inn at Mt. Ada, etc. It was booked.
I read through other people who have Unilocal Catalina Canyon Resort & Spa and there weren’t many thrilling reviews. The outside of this place is OLD. I would hardly call it a «Resort & Spa». The room isn’t bad. It seems from the other viewers pictures, they might have done some upgrade to the room. I do have to agreed with many viewers that the bed was very comfortable. No doubt about that.
Would we stay here again? Highly doubt it. This hotel is not exactly located near the water. In fact, it is located north of the golf course on its steep hill. They do offer shuttle services, but you would have to wait for. By the time you wait for it, it only fits 6 people. When the shuttle arrives and there are 7 and more people waiting for it. You know it’s going to be another 15 — 30 minutes of a wait because the shuttle can fit 6 people at a time. You do the math. It’s simply better just walk it.
During our stay, we basically hike down and hike back up to the hotel. Nice glutes workout!!! It gave us incentive to get dessert after our meals knowing we can work it off on our steep hike. I would say this was extremely not convenience, but it was our way to walk off our food.
The ladies staff here at this hotel are just okay, but there is this gentleman that goes by Mr. Andrew (what his name tag says) has a really bad attitude. Seriously, who does that? Place a «MR.» on their name tag? Does he has some sort of «EGO» where he wants to make sure the guests would refer to him as «MR. ANDREW»? Perhaps, he has a very low self-​esteem and is his way to ensure he gets the respect he «THINKS» he deserved?
He was rude, don’t give a damn attitude and some what came across cocky and unfriendly. If he is not happy doing his job, perhaps he shouldn’t be the face of the customers when they walk into the check-​in and guests see him first. His attitude can ruin people experiences with this island and guests will always associated with how guests can treated when they stay at this hotel.
We can deal with hiking up and down the hill to get to our room, but we will not subject to his attitude and treatment. We will not be coming back here at this resorts. Even if this was the only hotel left (now we know why it was the last available resort left on the island)!!!
We would rather wait for another weekend than to stay at this place to get «Mr.» Andrew attitude and extremely poor customer services.
BTW: Each night was $ 285 and we stayed 3 nights. You would think for the money they charged you. The services would be at a supreme level. Don’t expect that! Especially, if you get «Mr.» Andrew helping you check-​in.

Nice hotel with lots of potential but other than the shuttle drivers, the service was terrible. Small closet in the lobby for luggage that you tetris in your bags yourself along with everyone elase. Dirty rooms with stained linens. Bar and grill at the pool… forget about it. Pricey and food is all kid portions. $ 75/​night for a dog that you can’t leave in the room and dogs are not allowed in town. Really??? Stay somewhere else.

I booked this hotel thinking it would have been better based on the pictures!!! My mistake! It was our one year wedding anniversary and boy did I screw up by staying at this dump.
I booked for two nights and checked out and into another one the very next day!
I wouldn’t even recommend this place to an enemy. If only I had read the negative reviews before booking.
The hotel is in shambles. The people working the hotel were rude and worthless. Only one elevator works and the permit for it expired 8 months ago. I did call OSHA on that one. There is all kinds of exposed electrical everywhere, like they were in the process of renovating it many years ago and never finished. The fire alarm in our room was not working and there was what looked like vomit splatter on the wall.
To top off the disgrace of our experience, we witnessed a cartel like drug deal going down on the backside of the 5^th floor.
I have never been to Catalina island and I will never go again. It’s equivalent to Nogales or TJ. Very 3^rd world like and very dirty.
Someone needs to come and clean house everywhere around there.
After looking at pics of this place that others have posted, it looks like it just keeps getting worse and to the people that have written good things and or posted pics saying everything is great, YOUR LYING TO EVERYONE!!!

ABSOLUTELY the worst hotel I have ever stayed in. Staff although friendly at first became very snotty and condescending to the guest waiting to check in. We arrived at the «resort» (joke!!!) At 10:30 am. Since we were early, decided to get breakfast at the on site restaurant. Between fighting the hordes of black dies for our food after waiting almost an hour for an egg sandwich and omlette, the bill was over $ 35.00. Ridiculous! !
We were told our room was not ready upon arrival but would be available within a couple hours. We we told which room we were assigned, so we went to the pool. We spent 6 hours waiting for our room. We watched all day to see when house cleaning finished. No one ever entered or left our intended room. We watched new arrivals coming in all day and going to their rooms… all except the early arrivals (such as us) who were left all day fighting flies at the pool.
Finally, after 3 trips to the lobby to check on our room, we encountered the lobby full of newcomers who most were told they had no rooms available even though they booked in advance. A huge verbal fight broke out.
When we started complaining loudly at 6 pm, we were given our keys to our room that had been cleaned and ready all day!!! After 6 hrs wait and batting nasty flies and dealing with rude staff, we’d had enough. We stayed one night. Room was clean… a plus. Very noisy at night. Spa was a joke. It’s a closet where they offer massages for $ 199! Pool was ok, jacuzzi was a cesspool. There was a rat trap outside our room and the handicap ramps are made off cheap plywood that is not even level and up against the steps. Dangerous. There is a 4 shelf wire rack sitting on a steep slant by the restaurant, just ready to fall on someone. There is NO WAY this place is up to ADA code, not to mention should it be closed down for horrible service.
Suffice to say… we will NEVER be back. Save you $$$, go somewhere else.
Once we reached the catalina express ticket office, we described our experience to the clerk. He shook his head and said «wish you had me asked before you booked there. That is the WORST hotel on the island.» That says it all! I only give it a 1 star because it won’t let me post without selecting a star rating. It is actually a zero!!!

I booked this hotel over a month ago but when I read all of the reviews I considered canceling.
I’m so glad I didn’t!
I just got back from a weekend in Avalon and stayed at this hotel and my experience was amazing! I booked the King Spa but when I arrived I was told that the room was no longer available… so they upgraded me to the Executive Suite! It was beautiful, clean and comfortable. We didn’t want to leave!
The shuttle service to and from town was great. We ended up walking to town every morning and using the shuttle to get back to the hotel. We never had to wait longer than 5 minutes for a van. The property is beautiful, the pool was a nice retreat after a long day in the sun and the deep soaking tub relaxed us enough to send us into a deep sleep so we could start all over again in the morning.
We will definitely stay here again and I would absolutely recommend it.
In a nutshell: Catalina is filled with old buildings so don’t expect to see the Ritz Carlton when you pull up. The building is charming and the rooms are clean, spacious and comfy.
Housekeeping only showed up once during our three day stay and didn’t refill shampoo or coffee but that was the ONLY negative.

I have been coming to this hotel for a while now and have always been impressed with how nice people are here (Aimee and Ofie).
I just came back from a first year wedding anniversary in Catalina and had the pleasure of speaking with Ofie on the phone before my trip. I told her the reason for my visit and when I got to the room, she had a nice bottle of champagne waiting for my wife and I which I made sure to thank her for. She is truly a class act!
While at the hotel, I noticed that they were renovating their restaurant. There are some mornings when you just want to be lazy and sleep in and it was a bummer that the restaurant was closed during my stay. I was told that it will be open soon and I look forward to trying it during my next visit.
The shuttle drivers were also very prompt and courteous and were always on time with their pick ups and drop offs.
I would not hesitate to stay here during my next trip to Catalina!

This hotel did it’s job for a one night stay. Would I return? Meh. If the rates were super cheap, I would consider it.
It’s back on the hill, a little walk up if you desire to not take a taxi/​shuttle, and a wee bit outdated.
The bed was very comfy, decorated well, but like all hotels, don’t look too close. It could have used a MAJOR clean. Fingerprints on the pictures, scuff marks on the wall, etc.
The front desk could have been a bit friendlier as well. They have a little coffee and muffin thing in the morning, said hello to the front desk lady, she didn’t say hi back. Tried again louder in case she didn’t hear me, as I was leaving, and again nothing. Meh.
The reasons why this was decent would be the shuttle mostly, that was helpful, but make sure to tell people that when they book. As soon as I got off the ferry, I was prepared to walk with my luggage! People gotta know this!
The other reason would be the size of the bathroom– it was pretty spacious!
Overall, there are nicer hotels for sure, but you may pay a bit more. My rate was around $ 120 for a Sunday night!

I booked this hotel through expedia. I was welcomed by friendly staff. I wanted to check in my luggage because check in time wasn’t until 4pm but the lady at the front desk was able to check us in right away (it was 2:30pm) which was great so that way we can go around the island more with our golf carts. The room was very nice and clean! A lot nicer than what I was expecting, apparently they did some remodeling. Its a bit more modern now compared to the pictures expedia had on the website. So i was very pleased! The bed was the nicest and most comfortable bed i’ve ever slept on… Wish my bed at home was the same. I would definitely recommend this place.

I was booking a room for Labor Day Weekend and only saw reviews on Trip Advisor (3.5 stars). I booked through Expedia and requested to have 2 connected rooms with 2 queen beds in each. The week before the trip, I finally decided to look at Unilocal and omg I was horrified at all the disgusting 1 star reviews! I almost regretted the entire thing, but I had no choice since I booked the non-​refundable rooms on Expedia.
Showing up with real low expectations, everything was really a lot better than I thought. I had no problems with the staff. The girls at the front desk were friendly and efficient, even though there was a line due to the holiday weekend. The maids also did a great job cleaning up our room.
The rooms are definitely not the most luxurious, but they weren’t as gross as everyone made them seem. Maybe it was just the rooms I got? They were comparable to Holiday Inn. Square footage is definitely tiny though because after the two queen beds, there’s barely any space for anything else. They also each had balconies which was nice. I believe the walls are super thick because my group was EXTREMELY loud and nobody ever complained :).
Tips
–Bring your own body wash. They only supply 1 bar of soap near the sink, shampoo, conditioner, and body lotion.
–This resort is on the top of a hill kinda further away from the town. If you are patient, they have shuttles running back & forth from downtown. If not, the hike really isn’t too far. It’s just kinda steep and is a mission under the hot sun.