Ace

On my first visit the clerk told me they do not carry battery chargers?! I had to go around and forensically investigate where the charges might be. Found multiple models on the top shelve. Got one, which was defective came back to return. Manager Marcia says I am Sh. t Out Luck — no returns on hand tools! What? Where the car charger is considered a hand tool? What you’ve been smoking lady? Than she summoned whole team of store clerks to check if I am saying the truth. Not with your IQ you will be able to figure out if the charger is working. And lastly what happened with just plain good ol’ American customer service? I have 30 days to return/​exchange my purchase if I am not happy with it. Miami is still in Continental US the last time I’ve checked and it is spelled SERVICE not SERVICIO! Next time will take my money to Sears at least they try to care about customer satisfaction.

The «anti-​Home Depot», and I mean that in the most complimentary way.
Walk in the door and one of the cashiers greets you warmly. 20 steps into the place, somebody asks you if they can help. You are NEVER going to get attention like that from Home Depot. And the offer of assistance isn’t pushy or hard-​sell at all, as it often can be.
I go out of my way to get my hardware here. It is intimate and easy to navigate, yet they always seem to have what I need. It’s functional and well-​organized, and you won’t spend hours lost here like HD.
My only caution is that you check expiration dates where applicable: I have purchased more than one tube of caulk that had been useless because of being way past the date, and it’s harder to return an item here than at HD, so keep your receipts if you think that could be an issue.

Such a pleasant experience shopping at Ace in Aventura, and the staff is eager to help, unlike Home Depot where you have to ride in on a horse and lasso an associate hiding somewhere just to ask a question. It is such a superior experience shopping for anything at Ace (and they have a lot of stuff way beyond just hardware items) that I kind of wish that more people were aware of how much nicer it is than going to the big box places.

Update: found out already mixed paint not purchased sells for 50% off. I went back the next day and got it half off plus $ 10 off for small business saturday. Silly manager. Should have honored your own coupon. I win anyway!

Ever go to a hardware store to buy something you need and when you ask for help you feel like the ugly girl no one wants to dance with at the prom? Not at this store. The employees at this Ace have great customer service and go out of their way to help whenever I shop there.

This Ace is operated like an old fashioned hardware store. The help is really helpful and takes as much time as needed to explain to dos and don’t of projects. One clerk spent at least half an hour explaining what I should do with my air conditioning system. During that time other patrons heard and joined in and soon we had a seminar going. This is the old way to sell. It is about the exact opposite of WalMart. I think up things to buy here on weekends. Hardware store do not come much better than this one. It’s in the same league as Barnett’s in Hallandale and Shell in Coconut Grove.

The Best! Love this store –I am there once a week getting a light bulb, potting soil, paint… if they don’t have it — you don’t need it. Easy parking — great staff.

Great store and great service. They are very helpful and have everything that I need for my house, plus other stuff. There are knowledgeable people to help with questions and figuring out an answer to problems.

Avoid lines! Come here to get your air filters, paint, keys made etc. they also have yummy smelling soy candles. You can always find great help here.