Ace Hardware

I’ve hardly complain.
This time I did. I went to buy a metal ball chain for a shade broken.
I told the rep, I need this in 95 inches by 2 times.
He made the conversion to feet and resulted 23 feet according to him.
The price was $ 49 it seems to be high but anyway the convenience made me pay.
When I got to the place It made think about the length again and decide to make the numbers. This time the result was 15 Feet.
The store’s return policy says that this kind of product does not have return, what is OK and I respect because they are signs in the store that says so.
I’ve told the manager in charge that the rep misguided me with the length by 8 feet more.
In this case what happen ?, I asked.
She called him the guy that supposed to help me and he said that he was doing something, then she told me she can’t do anything because she does not know what I talked to him. She told me what she can does is give me 10% in any product in the store.
The thing is that I trusted a guy from this ACE Hardware and he made a mistake that this ACE HARDWARE is no willing to be responsible. 8 feet of this product is a lot.
Conclusion
I will never go to this store anymore, its customer service policy is outdated and I don’t feel safe.
Sorry, is my point of view.

This place is great. The knowledgeable staff care about their establishment and always make sure I find what I need. Since i found this place, I find myself going to home depot a lot less. Supporting a locally owned business is also a huge plus.