Louis Vuitton Aventura

When I walked in, I wasn’t greeted. I assumed it was because it was busy. After waiting about 15−20mins someone finally greeted me. I was ready to leave but By that time I had chosen a purse and couldn’t leave without it. Next Louis store was 45mins away so I bought it. Next time they won’t be so lucky.

Worst customer service. I bought several items from the Champs-​Élysées boutique end of October while I was in Paris. I’ve been a LV fan for a long time, particularly the epi leather bags because they wear so well. I’ve had several and they’re great for 10 years. I noticed that the stitching on the side of my new bag came undone so I took it into the boutique at Aventura Mall along with my receipt. I’ve only worn it for a few weeks. It basically goes to work with me, sits on a shelf all day and goes home with me. It’s practically brand new. Christopher Lenczyk helped me. After this experience, I will never purchase another Louis Vuitton. He did not apologize once for the poor quality of the bag, not for the inconvenience of having to come to the mall during holiday, nor did he offer to exchange for a new bag. The worst part was his pompous and arrogant attitude. Yes, the typical boutique attitude. Christopher told me he’d have his in-​house repair guy look at my bag for repair. He asked me if I inspected the bag when I purchased it because it’s a weird spot for the stitching to come undone. I then realized maybe I got one that was defective. I told him that the Champs-​Élysées boutique was very busy and my sales people boxed everything up nicely and I didn’t feel the need to inspect everything. When I told him I was concerned that my bag was not wearing well like my previous epi leather bags, he didn’t acknowledge my concern, did not express any kind of care. I asked him several times if he understood why I was not happy and if he could understand the customer’s point of view. After I told him I was not happy with the situation and asked for the customer service number, he then offered to send me a new bag if his repair person can’t fix the bag. I have to say, customer service was amazing and apologized over and over. But it was not their fault. Such a shame because my husband and I had the best experience at the Champs-​Élysées store.

Here is a huge tip… if you are going into the store the kind of help you get is how you are dressed. If you are dressed like you can’t afford it no one will even look at you. I came the first day to look at this purse I wanted and the following day I came after work so I was dressed up nice and that’s when they decided they wanted to help me…

I am a very good customer at Louis Vitton for many years. I walked in to the store causally dressed to look at a bag from their new collection, saw the bag that was on display grabbed to inspect it closer as a sales man that workes there named Rodrigo ripped the bag out of my hands rudely and was showing me how to «properly» open the bag because it is a «bag» accused me of «disrespecting the bag and making fun of the bag» ???
It is very unfortunate that now a days people still judge by the way one is dressed. Look down at someone they think can not afford their product.
I will never again purchase a bag from that store. I addressed the issue with one of the store managers but there is nothing they can really do. The only thing that they should include in their training is how properly treat a customer whether spend or not.
Very disappointed at the brand.

So much Louis Vuitton. I’ve never had a bad experience at this store and for the price of their goods that’s how it should be. Even if I am just looking they offer something to drink and take the time to show me or my wife any and everything.
They are willing to order anything for you and even if it isn’t right when they get, the employees are still friendly and willing to help you find an alternative. I pre-​order a pair of derby shoes and when they arrived, I did not like them. The staff took the shoes and showed me other similar styles. No one cared that I did not get the shoes. Great customer service.

Mediocre staff. Seriously, I went there to go buy a pair of sneakers. They welcomed me into the store, and then I took one of the shoes out of the shelf and kept trying to make someone notice me to help me out with size, color and basically, just for someone to come and say «Hey, do you need help?», which only happened after my mom basically screamed «EXCUSE ME» to this 3 sellers that were just chatting. And also, the seller kept speaking in Spanish with me while I was clearly speaking in English with her. Aside from that, someone I would HIGHLY recommend to assist you when you go there, is Cleiton. He’s an amazing Brazilian seller that is always willing to help!

Louis Vuitton and Aventura… what a match. Once upon a time… when Miami waterfront homes were $ 500,000 and LV was based out of the way in sleepy Bal Harbor Shops… life in Aventura was simple. But as Aventura expanded… and waterfront homes added an extra zero ($ 5 million)…LV built its new home in the 2^nd phase of Aventura Mall with a lux 2-​story elegance that easily competes with some of the finest LV’s in the U.S. (Vegas is still home to my favorite LV… but Aventura is closer by about a 5 hour flight… so Aventura wins… lol)
So…if your Doctor prescribes LV Retail Therapy… simply take I95 to the Ives Dairy Exit… head East to Aventura Mall… and turn right until you see the medication for your retail troubles. Ahhhhh… Louis Vuitton.
Seriously though… this location has done a wonderful job showcasing some of LV’s finer styles… and btw… if you want anything LV for a man… Aventura is the only place for you (Boca Mall LV does not carry Men’s items.)
Close to the main entrance with Valet Parking available… LV is well situated in busy Aventura. In and out in no time. Well stocked Men’s and Women’s section… great selection of shoes and belts for men… and of course… an abundant lady’s selection as well.
Thanks to a very courteous staff… and special thanks to Lucine (sales staff) who not only made sure our clothes were tailored and shipped on the date as promised… but exceeded expectations with a follow-​up phone call to make certain we received our clothes in time for our special event… Thank you Lucine!
Great location… fine selection… great staff!

I wanted to make a purchase in the store. Only to be met with locked doors. I do not appreciate that the store closed before the actual mall closes. I went there last week to make a purchase and their doors were locked. They should stay open as long as the rest of the mall is open. If the rest of the stores are open, this store should be open as well. I did not appreciate that. Other than that the staff has been courteous and polite to me on previous visits. I suggest going to Saks in Dadeland.
03/​16/​2014
This place gets one more star due to Monica their SA. She was very helpful and attentive. The complaint I have is the delay/​wait time to hot stamp my bag. I was told 1 – 2 hours wait and that I would be called when it was ready. I walked around Aventura mall for over two hours. I times myself. I rerun red to the store and the SA promptly gave me my bag. My problem is ‘Why the delay?’ There were hardly any customers in the store and I did not receive a call saying the bag was ready. My friend was with me and she said when she had her bag got stamped they did it at the moment. I don’t appreciate this disregard of my time by the person who did the hot stamping that said he needed two hours. I wasn’t called to be notified that it was ready and I really thinks that is horrible. Especially with what you pay for their products. When I made my previous purchase at Sak’s in Dadeland, my item was hot stamped right then and there. I love the variety at this store but I believe they could put a little more foreword for their customers.

wow this place is huge and chic. the décor is fancy. they had everything. its my go to LV store.

They told me this is the biggest LV outside of the NYC store, I believe it. It really does have a huge selection, including more men’s clothing and leather goods than I have seen anywhere. Everyone friendly and helpful. I recall this store has a custom men’s shoe ordering area. It’s no wonder this store is here, because this is a huge and very high end mall.

The new store is two floors and amazing !! Went in to get a bag and no attitude wish I remembered the girls name that helped me. She was extremely friendly and knowledgeable. The store is amazing two levels every bag you can imagine !