Heck’s Café

I just left Heck’s and have held off in the past posting reviews.
The burgers are good and it’s why I come back. I’m done though, the service is consistently bad, always inattentive, and I feel like I’m bothering them.
I was leaving, walked past the two girls at the host station who were talking to each other. Didn’t acknowledge us leaving which is a basic of customer service.
I walked back in and told them thanks and to enjoy their night.
I don’t even know if they got the point…
Also, why is it when they are slow it takes forever to get anything? This includes water…
Any good organization, whether it’s a large company, or Hecks, needs a good leader.
They are glaringly lacking in this department.

Good prices, good food, good service, plenty of parking, it’s a little tricky to find the lot but once you do totally worth it.

I looked up their menu online and it sounded incredible! I was so looking forward to a delicious meal on a Friday evening with my husband. I got the hot fire burger. This should be renamed. There was absolutely nothing even spicy about it!!! Overall it was completely tasteless. The only taste to the whole thing was the pretzel bun it came on. The fries were good though. My husband ordered the Rocky River burger, which he said was amazing. To finish up we tried the smores milkshake and it was honestly disgusting. It tasted burnt and nasty and it gave me a bad taste all night. Service was fine. They had a good drink menu. That’s really all I can say good about this place :(

Fabulous! We were delighted to stop by this restaurant by chance and be overwhelmed with the healthy, high quality, allergy friendly options! If you have food sensitivities — this is the restaurant to visit! The waiter was excellent and her desire to accommodate our needs was exceptional!

After noting The Winking Lizard Avon had a half hour wait on a Monday evening, we decided to try Heck’s. I have personally been looking forward to trying Heck’s. It’s been awhile since I dined in their Ohio City location. Unfortunately after experiencing the food here, I think I’ll be crossing Heck’s off my list.
First off, there was ample seating available (both indoors and on the patio). A little surprising to me since the Winking Lizard had a wait and Bar 140 looked like they were hopping. After glancing over the menu I felt that Heck’s wanted to diiferentiate itself by trying to be a bit more upscale — emphasizing wine, changing up the dishes a bit, etc.
Interesting to me, they do not publish their draft beers on the menu. Instead you have to rely on the waitress reciting them. The list was slightly above average. Tough approach to me — I really don’t want to play a memory game. I would prefer a list in front of me.
My wife and I split a Calamari appetizer ($ 11). It was served with a garlic aioli and fried capers (see how they are trying to differentiate themselves by using capers and aioli). I thought it was good. Not too much on taste (note: this will be a key point below) but the calamari was cooked well and was quite tender and hot. Worth $ 11 — ahh, I would say it was priced a couple of bucks too high.
For entrees, we both went with what Heck’s is noted for — burgers. I had the special which was a Creole Burger — burger topped with andouille, creole sauce and the standards — l/​t/​o. My wife chose the Ohio City — which was topped with mushrooms and «herbs from the nations». This was explained to us by the waitress as a pesto of sorts. Both burgers were cooked to our ordering — medium. The major problem — and it was major in our eyes — the burgers were tasteless. I even tasted the andouille sausage separately and it had virtually no kick and no taste. The creole sauce had absolutely no taste whatsoever. My wife completely agreed; the same with her burger. She had me taste a bite and I agreed — that «Herbs from all the nations» had so much promise but it had no taste.
Both burgers came with fries. They were fresh cut. Overall, they were good.
Were the burgers worth the price of admission — $ 13 and $ 11. Absolutely not considering how tasteless they were. They would have been worth it if they had taste as indicated on their descriptions.
After dinner, we told the waitress our thoughts. She took it all in and was excellent about it. She came back indicating the kitchen wanted us to have a dessert on them — we passed. Nice gesture though. My back was to the restaurant so I’m not sure if a manager was on duty or not … I’m guessing not.
Overall, service was excellent.
I really hope Heck’s listen to this criticism. There is so much competition out there for burgers so your product needs to stand out — especially with B Spot, Winking Lizard and Bar 140 in close proximity. If your charging in the low teens your product needs to bring it’s «A» game to the consumer. Heck’s burgers definitely did not!
I gave them a chance. Unfortunately we will not be back.

I love this place! We have been here a few times and each time tried something different. The Avon burger is my favorite. We always share the pirogies as a starter. They have a great wine selection. Their specialty drink menu is pretty good too.
The patio is awesome in warm weather. A great spot for a girls night or a date night. It doesn’t hurt that there is a Mitchell’s in walking distance

Great food! Vegan options. Yummy milkshakes, too. Cute simple ambiance and wonderful service. Would go back!

I really hate to do this, but I have to drop a star compared to my last visit.
We came in here tonight for an early dinner and were the only customers in the entire establishment. We were immediately seated and given menus to look over. I remember there being dinner specials the last time we came and inquired. They did not have a printed out menu so our waitress had to go write them all down. Waters took about 10 minutes to come to the table… Again, we were the only ones there! We watched as the bartenders casually made our drinks… They seemed more intrigued by each other’s conversation. The Blackberry Bourbon Smash was fantastic but the Hot Dahlia was not up my alley. Service was just all over slow for 1 occupied table.
The food was average. I do NOT recommend the calamari – quite possibly the worst thing I have had in a long time (please note attached picture). It just looked unappetizing. Mushroom ravioli with Ohio City pasta was pretty good, as were the rosemary garlic fries. Salted Caramel Pretzel Bread Pudding was the star of the dinner.
Overall, I’d say I’m kind of disappointed with Heck’s. Our bill was over $ 100 for 3 people and I do not feel like we got our money’s worth, both food and service wise.

Overpriced! Been here now for lunch, tasted like a typical Wendy’s burger with less mess.
Brunch today, making the review as I sit in the restaurant, WAY overpriced for a brunch! Disgusting corned beef that tasted like gummy slime with some grease! Terrible!
This place needs normal coffee! Cinnamon is not everyone’s choice. Others were saying things about it!
After speaking verbally to the owner, I am extremely happy with the outcome and possibilities to come!

I had heard multiple times from a coworker how good Heck’s Café was. I happen to find myself in Avon during the dinner hour and decided to see for myself.
I know a burger is what I should have ordered but I was looking for something a bit lighter. So why not an orange & beet salad? Unfortunately I had about 4 orange slices and the candied walnut clusters had to be broken into smaller pieces. The dressing and beets were good but for an entrée salad I expected a little more.
Hope to come back and try a burger some day.

Pretty weak menu. It’s either burger or burger.
Waitress was nice. Food was average. Nothing special going on here.

I was very glad that I made a reservation online because this place was packed right after the holidays! There were a few hiccups during our visit. First, there was only 1 bartender working on a very busy night and she was SLAMMED. We waited almost 30 minutes for our drinks to arrive from the bar. The manager came over, apologized and comped our appetizers, without us even complaining! I chalk that up to great customer service, plus the drinks were pretty good!
Another small complaint was the extremely wobbly table situation. We kept sloshing our drinks everywhere and had to slide a cloth napkin underneath to keep the table steady.
The Shrimp Tamale entrée (special of the night) was just okay, nothing to rave about.
The saving grace of the night was the Salted Caramel Pretzel Bread Pudding. Absolutely heavenly, probably one of the best desserts I have had in my life! I would definitely go back for drinks and dessert!

Everything was delicious. Fast service, reasonable prices, & a great atmosphere. I had the Buffalo chicken wrap and my son had the grilled chicken tenders. We also ordered the pretzel bread pudding which was interesting; I personally wouldn’t get that again but it was still good.

Been there several times now, the food is always delicious. The onion soup is one of the best in the area. Their appetizers are unique and always delicious. The service is friendly. Definitely would recommend to anyone!

I’ve eaten here several times and haven’t been disappointed yet. I’ve had pasta, salads, and of course the burgers which their original Ohio City location is known for. No service complaints either. I appreciate that there is a decent beer and wine selection without high menu prices.
Good food, affordable, and classy casual atmosphere. A great addition to Avon.

Atmosphere: lighting is similar to operating room lighting, harsh, overhead, daylight led bulbs.
Service: our server didn’t have much to say, we had to ask about the specials, soup, etc.
Food: the bottom bun on the med rare burger was so soggy it fell apart as I picked it up. Sent it back, server was unapologetic. A forgettable experience.

Despite the part where we were seated in the back of the restaurant by the bathrooms which I hate, food was good– burgers were tasty (even the veggie burger) and fries were hand cut and delicious! Service was adequate but nothing to write home about…
Overall — I prefer the original Ohio City locale for its charm and feel.

Great burgers. I have tried the Cajun burger both times and I love the brioche bun. I went with a group of friends this time so I got to see a bunch of other options. The au chèvre and Rocky River burger were the waitresses recommendation. A couple people tried the calamari and weren’t as happy with it. It’s not the typically fried kind you might expect and came with capers. The fries are fresh cut and great. One couple tried the garlic aioli mayo for dipping and liked that. Desserts looked great, but everyone was well satisfied with just their meals. They also do a split plate for the burger so one friend and his spouse shared a burger and got an appetizer as well.
Our server was excellent and attentive. I have had great service both times. Well appointed dining area. My only complaint is that the drinks are overpriced.

This weekend my hubby and I went to Heck’s for the first time. Our server was awesome. She was super attentive and did a great job thinking about our needs and being proactive. We came on the weekend and didn’t realize that there was only a brunch menu. I have some food allergies, so it was a bit difficult to find something on the menu. I settled on the Rocky River burger. It was pretty good, but lack enough seasoning/​salt. The mushrooms has little flavor. My husband got the au chèvre burger and really enjoyed it comparing it to B Spot (his favorite). Fries were okay. I’d go if in the area.

I have to say I am bummed by my most recent experience. My boyfriend and I stopped in at 9pm on a Friday night and there were only a handful of people there. With that being said it took awhile for our waitress to even come over to our table (later we realized our waitress was also the bartender). This became a problem later into the meal when a group came in and sat at the bar. I will let you imagine how the service went from there… The other downfall of the night was the rude waitress serving the table next to us. There was a discrepancy with an order and the waitress was visibly rolling her eyes and talking about the table with other servers. If you are going to do that make sure other customers cannot see you! I was appalled by her behavior because if we could see her I am sure the table with the discrepancy could see her as well!
The terrible thing about writing this is that I came for brunch on the patio over the summer and had a great experience. So I don’t know what happened to the service or if we just happened to pick a really bad night to come.
Besides the negative service the only great thing was that the food is still as good as I remember and my boyfriend stated that his burger was on point.

i have been to heck’s a few times now and i think the food is ok, nothing to RAVE about. i love the outdoor patio. i am a big ol fan of those outside twinkle lights, so anytime i see those, i tend to get über excited. (i am a girl, ok?! we get excited by silly things like sparkly lights!)
anyway, i have had a few of the burgers, which are pretty good. i LOVE the malt vinegar aioli. like LOVE it. if you love malt vinegar on your fries and MAYO, then this is your go to.
i am not a vegetarian or vegan but i did try the veggie burger and was pretty impressed. the fresh cut fries are a treat as well.
i do think that the menu is a little on the higher end, for what you get. has that stopped me from going back? nah.
i like that the avon area is getting more dining options. i like that they offer brunch too!

Food was average, service below average.
We had Ahi nachos, Burgers, ribeye and
Lobster Mac and cheese– all just average.
Service– bad. They forgot one person’s order and were barely apologetic. Some of us were done with our meal by the time they got it. They never offered to take off the menu. Chicken was forgotten on another’s salad.

Aug 26^th, ordered a well done burger to go. Bartender & waitress great, burger not right. Real pink. Oh, well. Maybe next time.

Greated nicely. Seated quickly. Clean and new. Everything well laid out. Had Ahi nacho app. It was ok. Not bad not great. Ordered a house salad with chicken. It was very good. I also ordered a black and blue burger. It was very good. We ending with a chocolate shake. All in all very good. Great start hecks

We went for a birthday brunch on a Saturday and was told that they only offered it on Sunday even though the website didn’t mention that. Our server got the manager and they said they would fix the website and get the birthday girl her brunch hash. The rest of us enjoyed our tasty lunch items. Overall it ended being a pleasant experience with great service on a well sized patio.

Checked out this little bar & grill for dinner. «Eh»
Pros:
–Delicious burgers — many burger choices & truly scrumptious!
–Fantastic milkshakes. But they’re small. But they’re delish.
–Full bar
Cons:
–Pricey. $ 35 for 2 burgers & a milkshake.
–Limited menu. Not a whole lot to choose from.
Bottom line? I probably won’t check out this place again.

Needed a place for a business lunch and my wife recommend Hecks Café in Avon.
Coming from the west on Detroit Road, I had difficulty finding it as there was a sign at the first strip. Pulled in and it was no where to be found. It turns out it was three strips east. I finally found it by asking a customer I saw walking out of Mitchell’s Ice Cream which is in itself one of the best! Once I arrived at Hecks, the place was excellent from the greeting to the servers to the food. The burger and onion rings were tasty and cooked to perfection. Also the servers were diligent in keeping you drinks refreshed. Will definitely return!

First and foremost the staff from our greeting to our most Fabulous waitress Sara, over the top! Fadi you did it again! Love love Hecks! The food delicious, wine selections wonderful and desserts too die for the bread pudding is unreal! Sara thank you for making our dining experience so great!
Can’t wait to go back!
Ivette and Joe
Rocky River

We went there today. Burger was fairly decent. The bun was boring and flavorless. Fries were good. Onion rings great. Service was semi slow and the atmosphere wasn’t great. It was an open warehouse like setting. Nothing cute or cozy. Probably won’t be back.

Beautiful restaurant, very friendly staff, beautiful cocktails. My husband and I ate here for brunch Memorial Day and both had the Wild Things omelette. So delicious!!! Patio is gorgeous too!
Will definitely be back!