Got Carpets

We had this company scheduled on two straight days. The first day, they said they would be 4 HOURS late and would need to reschedule. The second day, they were 1 HOUR late (total of 5 hours over 2 days). They never called either day to say they were running late. I had to call their main number and speak to the receptionist who didn’t have any idea where the crew was or when they might get to my place. I had to specifically ask her to call the crew for an ETA.
Despite this horrible customer service, we really needed our carpets cleaned within a tight deadline, so we stuck with them even though they clearly did not care about customers in the least. When the crew finally showed up on the 2^nd day (1 hour LATE), the main person (Krystal) was angry and belligerent. After walking through the house, she asked me what the agreed upon price was for the job. When I told her the price that had been agreed upon via multiple emails with the company, she started shaking her head and said, «No, no, no, no. You’re not getting your carpets cleaned for that price. No way.» Wow, really? That’s how you talk to a customer in their home?
Krystal kept saying that I needed a coupon, which was never mentioned in the 10 or so emails I exchanged with the company. And when I asked her for the «real» price (without whatever coupon she was talking about), she gave me a price that was $ 200 MORE (!!) than the agreed upon quote.
Upon hearing the NEW price, I declined their services and Krystal went out of her way to angrily stomp out of my house before SLAMMING my front door behind her.
If you want a company that shows up late without calling, has horrible customer service, and tries to make you feel threatened, demeaned and uncomfortable in your own home, then Got Carpets has you covered.