Alameda Crossing Dental Group and Orthodontics

I have been going there for a while very pleased with the hygienist, xray lady there and Dr. Khoury.

I have been seen by all the Drs at ACD but Dr. Khoury is my favorite or Dr. Domingo. however I finally went in for my wisdom tooth extraction & bone graft on 9÷11÷2015 I was the first PT of the day my appt was at 6am due to a cancellation. I was greeted & signed all the necessary paper work & paid for my treatment the front desk staff is extremely nice & helpful with answering all of my questions. Within a short time I was called back to the room i wasn’t even in there 5 min when a member of Dr. Lams team had his hand down my shirt putting on the monitors i was a little shocked but knew it was standard procedure. Dr Lam entered the room and did a few things before very hesitantly saying hello to me and then to my husband (not a good beside manner at all) he then prepped my hand for the dreaded IV and with out warning injected me with the sleepy medicine and i was out! i did not appreciate that at all i was pretty nervous and hate that I didn’t get a chance to ask any questions or have my concerns addressed. after the procedure i woke up in a separate room and was asked to jump in the wheel chair and be wheeled out to my husband waiting for me in the car. He was not told any after care instructions just the bare minimum sleep with head elevated, change out gauze every 30
rinsing or spitting or sucking. soft food diet. he was given my prescriptions and sent on our way. He had to call the office a few days later to see if i needed a follow up appointment and also to ask how long the swelling & pain should last. I don’t understand why a follow up appt is not needed to make sure things heal okay. if i remember correctly the last time i was seen by Dr Domingo he told me there would be a follow up appointment, but maybe i was wrong. Dr Lam does not have a good beside manner at all this last visit to ACD left a bad taste in my mouth (literally) I wouldn’t recommend ACD for wisdom tooth extraction especially if Dr Lam is going to be the one performing the surgery! Also the morning of my appt as i was waiting in the lobby Dr Lam was in the office speaking with the receptionist and he seemed irritated and annoyed whatever the situation it should have been brushed off and in a happy spirit for his patient. just like going to the hospital for surgery the surgeon usually introduces himself and says what he will be doing during surgery and ask you if you have any questions or concerns am I right? They do there best to make you feel at ease i did not feel this way with Dr. Lam. Alameda Crossing Dental is a GREAT dental office Dr Khoury and Dr Domingo are wonderful dentist who take time to listen and answer your questions. The oral hygienist are also very nice and caring and put you at ease. Take it from me I’ve had horrible horrible experiences with dentist from a child and as a teenager but now as an adult i’m am still afraid but going here I know they will put me at ease as well as possible and they care about there patients needs. I am giving this review a 1 because of the bad service from Dr Lam. But overall this is a 5 start dentist office!

Dr. Khoury is super friendly and treats you like she’s known you for years. She really cares for her patients oral health and is very knowledgeable. She doesn’t seem like she goes out of her way to make you feel comfortable, its just natural, she describes any concerns she may have or is willing to explain any questions you may have. Glad to say I’ve found my dentist.

Highly recommend Dr. Khoury. She’s very down-​to-​earth, caring, and effective at communicating. I feel like she really cares about the long-​term future of my teeth and gums, not just what is going on during each visit. The office is very progressive with the newest dental technologies, but also conservative in their approach so as not to do too much that can’t be undone – i.e. not just jumping into root canals right away if they can be avoided. Visits can take a little bit more time since they are usually pretty busy and helping several patients, but they are very good at getting appointments scheduled within a reasonable amount of time.

I had all four wisdom teeth taken out and felt absolutely no pain. I woke up feeling completely fine. The cotton in my mouth was the only giveaway that they did anything. I’ve never had any kind of dental procedure before and I’ve never been put under so I was terrified to say the least. However the staff was very friendly and understanding and really helped calm me down. I would highly recommend this place anyone. Plus as a bonus, there’s a pizza place right next door, so anyone waiting on you has somewhere to grab a bite to eat.

The team did a great job from the minute I walked in the door until I left. They were very efficient, took care of my teeth in a professional manner and were very friendly. I enjoyed going there and happy to say I found a new dentist I could trust

If you’re looking for a new dentist, Dr. Khoury @ Alameda is the best dentist I’ve ever had. From the moment I called, I received nothing but excellent customer service! The ladies in the front office were able to get me in for an emergency early the next morning. I was able to login to a secure website that evening and give all of my information which saved filling out paperwork the next morning. Dr. Khoury was very caring and knowledgeable. She understood about my TMJ pain. They have all the new innovative equipment. They even took a picture of the tooth and filling that were broken. I thought that was amazing since you can never see what has happened to a tooth, you just have to trust the dentist. She assessed what the problem was, told me what needed to be done and we scheduled for the next morning. I needed a partial crown and they do those now right in their office! No temporary crowns. No going back because the temporary broke to have another one put on. Dr. Khoury made sure I was completely numb before the procedure and made sure to give me plenty of breaks for my TMJ. The process took about 2 hours total, that included the wait time for the crown to be made. The office was very clean and everyone who worked there was in a good mood. If you need a new dentist, this is the place to go and make sure to ask for Dr. Khoury!!!

It was really nice to be able to go somewhere that offered both dental and orthodontic assistance. I first came here looking to get braces and had a really good experience over the next couple of years with my braces on. I have had them off now for a couple of years, and I am definitely satisfied with my results. Dr. VanLandschoot was super nice and he and his assistants did a great job easing me through the process and explaining to me what was going to happen with my teeth. Also, while the orthodontics team is working on your teeth, there are TVs in plain sight playing movies that you can watch so you don’t have to fixate on someones fingers in your mouth for an extended period of time.
The front desk staff, the dental assistants, and the dental hygienists have always made me feel welcome to the point where I don’t mind going to the dentist anymore. Dr. Domingo is pretty chill and nice from what I’ve experienced. I also like how the office doesn’t smell like your stereotypical dentist’s office. The place gives off a good vibe, and I would definitely recommend it to others.

This is the best office I’ve been to as an adult. Dr. Domingo is the best. I have an 8 year old that feels at ease whenever he goes for an office visit. The staff are courteous and the office is clean and tidy. I’ve never waited more than 10 minutes to be called back. Keep up the great work!

I just left after an extraction and I was extremely impressed. I called in this morning and was greeted by sherry (sp?) who gave me all the information I needed and was nice about it. Got in an hr later, dental assistant was friendly. Met Dr. Domingo. He was the one that did my extraction. He was genuinely nice and he knew what he was doing. He made sure to keep the whole experience calm and timely without me feeling rushed. He was respectful and kept asking if I felt pain or not. Wonderful experience all through out. From front desk to the whole dental staff, they love their jobs.

When I first started going to Alameda crossings dental I loved the place, I even referred my mom there to get her braces! The staff and dentists are friendly and seem to really care! Then I went there to get my two permanent retainers removed that I had from my previous ortho and got two new removable retainers. I paid $ 500.00. 100 to remove the top retainer, 100 to remove the bottom and 150 each for the new removable retainers. during the removal of my permanent retainer the dentist chipped the back of my front tooth, and when I brought it to their attention I was given an excuse like it was normal and it was probably already there but now that my retainers are gone I notice it! It was definitely not there before, NO accountability, just excuses! When I came to them to get my retainers removed I had a comfortable bite and perfectly straight teeth, now my bite is vary uncomfortable and I can tell that my front tooth has moved a little, causing my teeth to hit and pressure that was not there before. I met with the ortho and was told that my teeth looked straight so he didn’t want to mess with them and to keep wearing my retainers, like it would just fix itself. I’m going back to my previous ortho to see what they say. They are vary nice at Alameda crossings but take no accountability for their mistakes and just give you the run around. Ill never go back! After spending $ 500 and having a chipped tooth and an uncomfortable bite, I feel like it was a complete waist of money and now have to go somewhere else to have them fix my teeth and probably spend much more!

I should’ve written this review back when we first started going to Alameda Crossing Dental Group and things were fresher in my mind… I’ll try to get all the good stuff in!
Firstly, we are both dental and orthodontia patients. My daughter and I both see Dr. Domingo (dentist) and my daughter also has braces and is under the care of Dr. VanLandschoot (orthodontist).
Finding a good dentist here in AZ was tough, seeing as I grew up with a phenominal one in WA and no one seemed to even compare. I had a terrible experience when we first moved here and fearfully stopped going for checkups for several years after that. For that reason, when I finally buckled down and started «shopping around» again, I had a few more pressing issues than just needing a routine cleaning.
I visited a couple dentists in the area, couldn’t believe when one place printed out their list of «necessary» procedures and the breakdown of fees… total cost would be several thousands of dollars out-​of-​pocket, even after insurance coverage. (Hard to swallow, considering I’d always had excellent dental habits and never so much as even one cavity!) They refused to do a routine cleaning unless and until I agreed to the other procedures.
When I visited Alameda Crossing for a comparison exam, I was beyond relieved to learn that nearly everything the other place tried to sell me on was completely unnecessary. Dr. Domingo explained that he only recommends what he believes, in good conscience, to be unequivocally needed. But he also discusses and presents options for all issues, even non-​urgent ones. Based on our discussion and my level of comfort, I moved forward with treatment at Alameda Crossing Dental Group. Bottom line… my total out-​of-​pocket expense was a mere $ 120, compared to the $ 6K+ quoted to me by the other place. They were even able to fit in a filling that same day, which was super convenient.
As far as dentistry goes, I’ve been very happy with the care we’ve received at Alameda Crossing. They always get us in and out quickly, and always take the time to thoroughly explain what they’ll be doing. Everything, from the x-​rays to hygienist cleanings to exams, flows very efficiently. Even the deep cleaning procedure I had at one point was relatively painless. I always find Ms. Hill, the hygienist, to be relaxed and personable… just like everyone else in the office, really. :) Dr. Domingo has a calming presence, straightforward yet easygoing and (appropriately) lighthearted. I believe that this company and its staff operate with the highest integrity.
As for «Dr. Van» and the ortho care we’ve received, we are equally happy so far. Our decision to go with this group was primarily based on cost… theirs was the most affordable quote we received. I had some initial reservations about the fact that the group travels between offices throughout the week, and I wondered if it meant we’d be getting sub-​par treatment. The only (slight) downside is that you’re limited to certain days of the week for appointments, and those do fill up pretty far in advance… but no other complaints, whatsoever. It’s a privately owned practice, NOT an impersonal and poorly run national chain or fly-​by-​night operation. They set us up with an interest-​free payment plan and it includes everything, there aren’t any tacked on fees for broken brackets or missed appointments, etc. In addition, the brand of brackets, wiring, elastics, etc. that they use are nicer looking than several alternatives I’ve seen out there… a noteworthy aspect when you’re referring to teenage clientelle. I was pleased to see that all the metal brackets were glued on my daughter’s teeth straight and evenly spaced. I can be weird about that stuff. :) All the ortho staff and assistants are great, super friendly and knowledgeable. (Special shout out to Bryce, who happens to be a personal friend, but is awesome by anyone’s standards! :))
All things considered, we really couldn’t be happier with our decision to do business here, and it sure feels good to have finally found a family dentist we’re comfortable with… the convenience of ortho being offered at the same location is just icing on the cake! I wholeheartedly recommend Alameda Crossing Dental Group!

I’ve been a patient at Alameda Crossing Dental Group now for one full year, my wife and two kids are also patients. All I can say is, wow! Fantastic front office staff, easily scheduled appointments, professional dentists, and not so horrible on the pocket either. Jen, Meliza, Susan keep doing what your doing! My dentist, Dr. Mike Domingo is the real deal, straight forward and honest, and will not insist upon unnecessary work. Another plus about the clinic, for you military types, they also provide a military discount. Overall fantastic place to call your dental clinic!

Best in town. Painless. Dr Domingo is a Great Dentist. He has a wonderful staff and a modern facility. All computerized. Doesn’t try to talk you into things you don’t need! Had an exam, cleaning an an Onlay. What a great job. Thanks

I had been going here for a year. I decided to go again because its just convenient, really close to my house. What was I thinking?
I called in to go for a cleaning, thats it, a cleaning. My appointment was at 4 pm. They passed me to the back at around 4:40. They took some x-​rays and took me to the room, by then it was already 5 pm. I sat in the room and the dentist came to try to sell me all this bunch of procedures at around 5:30, yes 30 minutes just waiting. He left and said his assistance was going to call my insurance to get a quote on all the procedures. She finally came back at around 6:10 pm, yes almost another 30 minutes just waiting, and quoted me at around $ 600 for a stupid cleaning because she said I needed deep cleaning. Thats not including all the other procedures. I am sorry, but I have never paid for a cleaning. My insurance has always covered an annual cleaning. I never asked for any of this. I really doubt I need a $ 600 cleaning. At that point I said, I was just going to leave. I was so pissed and on top of that I had to pay my copay for nothing, thankfully its only $ 3. It had already been over 2 hours and they hadn’t started on my cleaning. If I would have stayed and paid the $ 600 like a dumbass, I would have been there till at least 6:45. Thats 2:45 hours for a stupid cleaning, even worse, 2:10 minutes for nothing, waste of time. Thats just plain ridicilous. The first time I went in, it was the same story. Its my fault I should have learned my lesson.
Do not go to this office, if you do, expect to be pushed to be sold like a salesperson at a car dealership. You can bet I am never going there again.
To the office if you read this, remember, you are a dentist office, not a car dealership. Stop trying to sell people and make sure you book your appointments accordingly so patients don’t have to go through what I experienced.