Wendy’s

I showed up at about one in the morning, so I’m talking about the mid shift specifically. The customer service was second to none. I honestly felt like I was being carefully taken care with this staff. I asked for a meal with chili instead of fries. I got fries in my bag, so before I turned to leave I happened to realize my bag was a little lighter than it should be. Turned back, and a very nice lady swapped it out and apologized multiple times and wished me to have a good night and to come back soon. If the establishment happens to read this, I came at 1:45 on Dec 18^th. The African American lady, a longer haired younger guy, and a white manager with short white hair definitely needs a kudos!

Broken Menu, terrible customer service, girl at the window probably thinks she will die if she smiles. Something is horridly wrong with this place and its like they rush you when you’re ordering and when you ask for condiments they practically throw them at you just to get you out of there (no there was no line of cars waiting behind us, not even one). French fries are soggy (not fresh) and burgers are not freshly made to order either. Ill just make the extra drive to 75^th ave location at Desert Sky Mall.

Just went through the drive thru. There is a sign on the window that clearly states if you don’t receive a receipt then your meal is free. Well, after $ 23 + in food I expect a receipt. After the food was handed to us there was no receipt no where to be found so I asked the cashier where my receipt was and she said it should be in the bag. After taking everything out of the bag and still not finding a receipt I told her there is nothing here. By then she quickly hands me a receipt so I remind her of the free meal policy if no receipt Is given to which she quickly responds «that’s only if you drive away without a receipt». Really? I had to ask her for the receipt so I think this qualifies. So she expects me to drive away then come inside the store to which she will then probably claim that she did give it to me but I lost it or am probably lying. Talk about false advertisement. If they are not willing to honor what they advertise then they shouldn’t advertise it

The cashier was very helpful In serving me and made sure everything was correct. The manager a young man, asked how my meal was and if I was having a good day. I applaud the manager for expressing concern to a customer, hard to find now a days. 6:3 2pm 09.05.14 — wendys management please Look into this location for customer service points. I had a great experience.

Stopped by for a gas and rest stop and breakfast. I was very happy with the various options. The cashier was not very friendly and could barely hear what she was asking me, the food tasted good but not very warm especially the hash browns

Wendy’s is not fine dining. But i do expect to not only get what I asked for but not get cold food. On both account this Wendy’s has failed.
The first time went through the drive thru they got my order wrong. When I went inside to tell them they forgot a burger they gave me attitude. They finally gave me the burger with no «sorry about that».
The second time. I ordered, the service was fine and fast. But the fries were cold and stale. The burger was barely warm. I can only guess due to the speedy delivery that someone else had ordered this and it had been sitting out. Will not go back and if I do need a Wendy’s burger that bad I will drive the 2miles to the other one.

First of all, it’s Wendy’s, so obviously it’s fast food. And it’s in a pilot gas station stop so tons of big rigs. But the customer service there is phenomenal. The gentleman in the afternoon, I think his name is Sam, walks around and asks how is your day going and if he can refill your drink. But he sounds so honest when he asks how your doing. There is another gentleman At the cashier, can’t remember his name but he remember me After one visit And was very kind and helpful. Good job Wendy’s team and management.

I swung by one evening on my way who knows where (I drive big rigs). You guys were busy, pretty DAMN busy! The store was clean and organised just the same! a nice thing to see considering some of the dining tragedies i get to see in my profession. You had 1 person that stood out of the group of hard working employees. Her name was Alyssa, and she kicked many butts! She was kind, thorough and proficient. She took my order and was clearly in a «zone». like a well oiled cog, she moved fluidly through the madness and still had the poise to ask if i needed extra napkins! To you Alyssa I say «Bravo»!! I look forward to going there again!

The food here is what I’d expect from a Wendy’s, but don’t go into the dining room if you’re in a hurry. They obviously give the drive-​thru top priority and you can wait upwards of 15 minutes for your food. The dining room was clean and the people were friendly. I’ll go back, but I’ll be staying in my car.