Ponderosa Heating & Air Conditioning

Excellent service. Easy to make an appointment even though I had to wait a couple weeks for my appointment due to how busy he is. Received a confirmation for my appointment as a reminder and he called me to let me know he was on his way which I appreciate. Before his visit I spoke to other companies and said that I can expect the best repairmen to be busy because it’s now a specialized field with so many models on the market. He was on time, reasonably priced and made repairs to a unit that was not connected properly the first time by the previous company. He had an extra remote to install and provided readings to keep track over time to know when his service will be required in the future.

Todd, who was recommended to us by our realtor, provided exceptional service; service that I hadn’t seen since moving from mid-​America over 24 years ago! He went above and beyond to make sure that everything, including the operation of replacement parts, was top-​notch!

My husband and I returned on a Friday night from a vacation to find that our heat was not working. There was a big snow storm predicted for that night into the next day. My husband who is pretty handy was able trouble shoot the problem that night to determine that it was a busted fan motor. He had me call a repair person on Saturday morning (unfortunately he had to work that day and couldn’t be present.) I started calling repair companies at 7:30 am on a very snowy Saturday morning. Todd from Ponderosa was recommended by another company who had no service people to send out. I called him around 8 am and described our problem. He said no worries, he’ll be over in an hour. Sure enough Todd showed up at 9 am and went right to work. He confirmed what my husband suspected and replaced our fan motor. He then performed maintenance on our heater as well for no extra charge. He was very professional, pleasant and fair. I highly recommend Todd and Ponderosa Heating and Air Conditioning and I will definitely call him again for any issue we have. :)